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Reviewed 29 May 2016

i stayed here for a few days a few years ago. my room was so nice, lots of space, very comfortable but the best part was the view of the sea. beautiful! also the hotel has a good location. the drawaback is that it doesnt have a beach in front, there are rocks. but you can also enoy your stay while at the pool which is also in front of the sea.

Room Tip: sea view is best
  • Stayed: October 2015, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank eleninicosia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, Gerente geral at Pestana Bahia Lodge, responded to this reviewResponded 2 June 2016

Dear Guest,

First of all we would like to thank you for choosing the Pestana Bahia Lodge as your destination, and for having taken your valuable time to comment your stay with us. We are delighted to know that we were able to exceed your expectations, and that you enjoyed your time spent in our Hotel. We look forward to welcoming you back in the near future.

Yours Sincerely,

Vitor Veiga
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2016

The hotel is ideally situated to celebrate carnival in Salvador, outside of the overly crowded neighbourshoods such as Barra or the historic centre. It provides easy access to the festivities but still a quite and peacefull surrounding. The hotel is overlooking the bay side from both sides of the building. The pool is good although the quality of the kind staff at the poolbar is poor when it comes to preparing drinks. In general our stay was a big disappointment, we paid a hefty price to stay 4 nights during carnival. The building is run down outside and in, the hallways and bed linnen smell bad. When we had a problem with our toilet overflowing at the middle of the night the front desk did not answer the Phone. When going down to report the incident in person the manager offered no apologies for the incident nor for not answering the Phone earlier although he appeared to be occupied with nothing. A maintenance guy went up a minute later to perform a check. Afterwards no cleaning service was offered, leaving us to clean the bathroom for the night with towels. The bar closes before midnight.

  • Stayed: February 2016, travelled with friends
    • Value
    • Rooms
    • Service
Thank FrLom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, Gerente geral at Pestana Bahia Lodge, responded to this reviewResponded 7 June 2016

Dear Guest,

Thank you for choosing the Pestana Bahia Lodge and for your comments regarding your stay. We are sorry to learn about the inconveniences you experienced whilst staying with us. Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar situations from happening in the future. We hope that you will give us the pleasure of welcoming you back when you next visit Salvador .

Kind regards,

Vitor Veiga
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2016 via mobile

Hello, we just stayed at this hotel in Dec 2015 for 4 nights 5 days and enjoyed our stay. Taxi from hotel is about R80 and is in the Rio Vermelho area of the city. View is fantastic, rooms very clean and spacious. Breakfast was included for our plan and there was lots to chose from. Check in was good but a bit old fashioned as some of it was filling out forms by hand.y only complaint was that neither pool was very clean, water not very clean and smaller pool had stuff floating in it. Tour bus to major attractions is R55 per day and well worth it. Hotel close to a few decent places to eat and beach nearby small and safest to go earlier as weird teens loom around later on. Staff friendly and good stay overall.

Stayed: December 2015, travelled with family
Thank Eva D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, Gerente geral at Pestana Bahia Lodge, responded to this reviewResponded 26 June 2016

Dear Guest,

Thank you for choosing the Pestana Bahia Lodge and for your comments regarding your stay. We are sorry to learn about the inconveniences you experienced whilst staying with us. Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar situations from happening in the future. We hope that you will give us the pleasure of welcoming you back when you next visit Salvador .

Kind regards,

Vitor Veiga
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2016

I spent 5 days in Salvador with my family. I honestly have to state it was a nightmare. Unreliable people since we didn't get what we had paid for. I booked (and paid) a suite room 7 months before and when we arrived our room was not available and they gave us a level down one. Room was pretty dirty. Several services promoted on the web sites (hair dresser, nursery) where not available at all. Extremely unprofessional and impolite employees (I called the lobby at 2 PM for towel replacement and they came at 5.30 PM). Many food menu' options were not available. At the check out they wanted to charge us and extra bed which has never been placed in our room. Shameless. Don't try it.

  • Stayed: December 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Alessandro V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pestana, Gerente geral at Pestana Bahia Lodge, responded to this reviewResponded 26 June 2016

Dear Guest,

Thank you for choosing the Pestana Bahia Lodge and for your comments regarding your stay. We are sorry to learn about the inconveniences you experienced whilst staying with us. Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar situations from happening in the future. We hope that you will give us the pleasure of welcoming you back when you next visit Salvador .

Kind regards,

Vitor Veiga
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2015

As a business traveller I stayed in this hotel for two nights over a weekend. The room was good with excellent views. But what could be a top class hotel is spoilt by lack of staff and attention to detail. For example: breakfast is chaos with not enough staff as a result plates, cutlery and food all run out and you have to wait around for them to be resupplied; the gym is a good size but it is let down by the fact that some of the equipment is broken; checking in and out can take ages if you hit a busy time. It is however close to some good local restaurants and in a reasonable area.

  • Stayed: November 2015, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Hoofedit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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