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All reviewsthe indoor outdoor poolgeorgetown universityacross the bridgem streetan older propertypotomac riverhot tubroslyn metrodc arealocation is greatlobby areaan updatewhite housenational mallparking feefew blockshousekeeping staff
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Reviewed 5 April 2018

Stayed for a weekend to see the blossoms. The hotel is about a 2 1/2 mile walk from the basin, but very convenient for Georgetown and M Street area. The hotel is older and could do with updating, but the staff are friendly and that can make a difference to your stay. Housekeeping were thorough and timely and the room was comfortable if a bit falling apart at the edges! Nonetheless, we enjoyed our time here and would probably book it again.

Room Tip: Get a room away from lifts and ice machines.
  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank kirsty8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Administrative Assistant at Key Bridge Marriott, responded to this reviewResponded 6 April 2018

Dear Kirsty8888,

Thank you for the honest review and for choosing our hotel. We understand your comments regarding the rooms and they will be used to plan for future updates and for freshening up our facilities. We continue to receive high marks for service and cleanliness, and we appreciate the feedback that helps us moving forward. We hope to have the opportunity to serve you again.

Christina Devairakkam
Administrative Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

The Hotel might be a little outdated, but what can you say this is Marriott’s first Hotel ever. It certainly has been updated since it opened back when.The location is perfect, walking distance to Georgetown, but best of all is the the staff. I have stayed in many Hotels including this one many times, but the staff of his Hotel is unmatched. Whoever manages this hotel knows what she or he is doing. From the doorman, to the receptionist, the bar and restaurant staff it’s incredible how attentive, professional and friendly these guys are. Congratulations Key Bridge Marriott your service is awesome!

Stayed: April 2018, travelled on business
Thank Globetrotter1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2018 via mobile

I stayed here with my family for several nights in March 2018. The good: on site parking, comfortable beds, hot water, and an amazing view of the Potomac right from our 11th floor room, close to the Rosslyn metro station, fridge in room. Our housekeeping service was above average. Thanks, cleaning crew.

The not so good: the pool was out of order, bathroom could have been nicer (tub didn't drain as fast as shower filled it), and the "smart TV" kept malfunctioning.

Stayed: March 2018, travelled with family
1  Thank Adam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Administrative Assistant at Key Bridge Marriott, responded to this reviewResponded 1 April 2018

Dear Adam P,

Thanks for taking the time to evaluate our hotel. We are truly sorry your stay was not the positive experience you deserve. We never want a guest to leave with a negative opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.

Christina Devairakkam
Administrative Assistant

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Reviewed 29 March 2018

Marriott is at a crossroads, much like Holiday Inn's of the past. Great go-to hotels in the '80's and '90's when these great hotels were built.

But first let's talk about the Key Bridge Marriott. The front desk service, bar/restaurant service was very good. Polite, respectful and attentive service. This is what you would expect from a Marriott. The hotel was clean and well kept. As a Gold Elite member, I was expecting some sort of room upgrade, but only received a standard room with two double beds. As a single travel, I wanted to get a king size bed... in the same sized room, but they moved me to a king room, but much smaller square footage. I did receive access to the concierge lounge access. The service was very nice, but the area was very small.

The hotel has been updated. The lobby, restaurant and bar area have been done very nice. The rooms being small to begin with, they did the best they could in updating with what they had. Paying in the mid $300's for a night, in DC is standard fare, but you would expect the rooms to be a little nicer.

All that being said, when does a Marriott sell their aging properties to other lower end hotels, and build new?? In DC where land is scarce, that is not an easy question. But I would hope that Marriott would really look hard at there hotels built in the '80's and '90's and not put band aids on these hotels, but build new to the standards that we expect from Marriott.

The Key Bridge is in a wonderful location, adjacent to the Potomac and the Key Bridge. Nice short walk across the Key Bridge to Georgetown and to the Rosslyn.

Stayed: March 2018
1  Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Administrative Assistant at Key Bridge Marriott, responded to this reviewResponded 31 March 2018

Dear Bill S,
Thanks for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also with maintaining the overall look and feel of our hotel. We will gladly share your feedback with the appropriate individuals as we plan for the future. We do hope you will consider us again the next time you are in the area.

Christina Devairakkam
Administrative Assistant

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Reviewed 28 March 2018 via mobile

I stayed at this property over 10 years ago and at the time I remember thinking it was a very good experience. Things have changed over the years. The building is showing its age in spots. The room is still clean and for the most part comfortable. The shower head is really low and the tub did not drain well (3inches of water by the end of my shower). The TV cable box was not working and I found that the power cable behind the TV had been pulled out.

There used to be a really nice restaurant with good steaks on the top floor, overlooking the Potomac River, but this is apparently long gone. However, the service and food in the bar/restaurant on the lobby level is pretty good.

It is about a 10 min walk to the closest Metro station, Rosslyn.

Stayed: March 2018, travelled on business
Thank Bill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Administrative Assistant at Key Bridge Marriott, responded to this reviewResponded 30 March 2018

Dear Bill R,

Thank you for the honest review and for choosing our hotel. We understand your comments regarding the hotel showing it's age and they will be used to plan for future updates and for freshening up our facilities. We continue to receive high marks for service and cleanliness, and we appreciate the feedback that helps us moving forward. We hope to have the opportunity to serve you again.

Christina Devairakkam
Administrative Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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