I visited Sugar House for the first time this week for a haircut with the stylist Grace. Since it was my first time meeting her, I wanted to be sure that she would communicate to me what her plans were and that she understood me, as well. Unfortunately, she did not seem concerned in communicating with me, mostly giving one word answers or not answering my questions at all, and not following up with my descriptions of how I wanted my hair cut. After basically ignoring me during our consultation, she left me waiting alone with wet hair for about 15 minutes after the shampoo.
It was one of the most stressful experiences I've ever had in a salon, and I expected more from the Sugar House. Of course, after not communicating with me and not listening to me, the haircut was not what I asked for. Nobody wants an angry person wielding scissors at their head. It is an awkward situation for the client to be in-- I considered getting up and leaving at a couple points but decided to give her the benefit of the doubt.
I was really disappointed with the service and lack of communication skills I found in the stylist. I don't ask much of a stylist, but I do expect to be heard and respected when communicating about the service I am paying him or her to perform on my own hair. The lack of communication by the stylist at Sugar House was completely unacceptable.
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