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“Terrible customer service”
Review of Jackson 20

Jackson 20
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Ranked #54 of 833 Restaurants in Alexandria
Price range: USD 21 - USD 42
Cuisines: American
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Restaurant details
Good for: Special Occasion Dining, Business meetings, Romantic
Dining options: After-hours, Lunch, Breakfast, Dinner, Outdoor Seating, Reservations
Dining style: Casual Dining
Neighbourhood: Old Town
Cross street: South Pitt
Transit: King Street Metro
Description: Modern New American with an Atlantic Coastal Twist. Jackson 20 is proud to welcome back Executive Chef Brian McPherson. Located adjacent to the Alexandrian Hotel, Autograph Collection.
Reviewed 10 March 2018 via mobile

An omelette is NOT a style of eggs on their Three Eggs Any Style menu item. Interesting.
So, pay more for the Omelette on the menu and have the ham and scallions removed. Cost us $9 to turn 3 eggs into an omelette with cheddar cheese. Terrible customer service.

1  Thank Chris and Barba... W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha W, Social Media and Events Specialist at Jackson 20, responded to this reviewResponded 5 April 2018

I would like to apologize for how your experience was when you joined us for breakfast. I will be sharing your feedback with our team to help us improve. We would love to have you in again and provide you with great service and an excellent meal.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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38 - 42 of 587 reviews

Reviewed 10 March 2018 via mobile

Redwian was a great server. The food was delicious and flavorful. The gin fizz was very strong. Not a huge fan of the pretzel bites. Fun environment and free yoga Saturday mornings.

1  Thank Shannon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha W, Social Media and Events Specialist at Jackson 20, responded to this reviewResponded 11 April 2018

Shannon P - Thank you for taking the time to give us feedback! It is great to hear you enjoyed your cocktail and raviolis as well as the service. Now that it's getting warmer out we will be doing our Saturday morning yoga in the courtyard behind the restaurant. We would love to see you there!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2018

Had breakfast here twice. First breakfast was lame. I'm a slow learner, so went back again. Still lame.

Eggs were cooked to death. Toast was delivered dry. Waiter never came back to see if we needed anything - so, no butter or jam. The hash was essentially pot roast.

Restaurant was noisy.

    • Value
    • Service
    • Food
1  Thank BusinessTraveler656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha W, Social Media and Events Specialist at Jackson 20, responded to this reviewResponded 5 April 2018

I would like to apologize for your experience with us during breakfast. We are truly sorry we did not meet your expectations while dining with us. We are always striving to improve and I will take your feedback and share it with our team. We would love the opportunity to host you again if you are back in Alexandria.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2018 via mobile

There was a large group of us for brunch and they gave us great prompt service. Aziz was a very attentive waiter and very helpful. Chicken and waffles were delicious

2  Thank kad9011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samantha W, Social Media and Events Specialist at Jackson 20, responded to this reviewResponded 11 April 2018

Kad9011 - Thank you coming in to see us for brunch! I am very happy to hear you enjoyed experience and would love to have you back for your next group brunch.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2018

We visited Friday and Saturday evening and enjoyed the Happy Hour specials which were outstanding. Our meal on Saturday evening was exceptional as well. The baby rack ribs were the most tender and tasty as I have ever had. And I am a big fan of ribs. The drinks and service were outstanding as well.

1  Thank Arthur S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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