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Reviews (3,121)
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104 - 109 of 3,121 reviews
Reviewed 3 April 2018

The hotel was very clean, beds super comfy, a/c a little humid (had to keep in on about 64), hot shower, roomy bathroom, smaller TV. Door staff was excellent. Front check in clerk was not the friendliest and was not crazy about having to put up a $200 deposit hold for a 4 night stay. It has been a while for me staying in a hotel. Is this normal? Seemed a bit extreme. They already had my card and my information. Ancho's restaurant had friendly staff, but very slow. Food was mediocre at best. Took at least 45 minutes for 2 salads one with salmon and the other with chicken. We were the 2nd table in the whole restaurant. Room service bill was expensive $34 for quesadilla, chips and salsa. Chicken quesadilla was packed with sautéed onions with burnt places on the flour tortilla. The salsa trio all tasted the same and was served with greasy chips. I woke up serval times during the night with indigestion.

  • Stayed: March 2018, travelled with friends
    • Value
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Review collected in partnership with Omni Hotels & Resorts
Thank teric347
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

All along I thought it was a pretty modern hotel since the outside looks like it but it wasn’t. The rooms are pretty outdated and the facilites inside as well. Asked for 2 double beds but there wasn’t any available so they gave us a king bed with a roll away instead. Asked for a decent plastic/paper bag but they gave me a shoe bag since they said it’s the only thing I have (perhaps the laundry bag is better?). We left an item in the room and waiting if it can still be retrieved, hopefully they find it since it’s a special item that my daughter needs. So far the guy we called is helpful but we haven’t received any update yet. Incidentals and other details on check-in and check out weren’t really told of informed which I think they should.

  • Stayed: March 2018, travelled on business
    • Value
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Review collected in partnership with Omni Hotels & Resorts
Thank 369cat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this reviewResponded 18 April 2018

We appreciate your candid feedback and extend our apologies for any discomfort as a result of the lack of availability of your requested room type. Please know that your experience did not represent our customary level of service. In addition, we trust a representative has contacted you with regard to your item left behind upon departure. Thank you again for providing your comments. - P.H. on behalf of Gene M.

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Reviewed 1 April 2018

Save your money! This was the absolute worst bed I have ever slept on. You will get the same bed quality at motel 6 for a fraction of the cost. Shameful! The lobby is gorgeous, the location good, the room is ok. The bed just ruined everything. Thankfully we only stayed for one night. We really wasted our money. I am extremely disappointed.

  • Stayed: March 2018, travelled as a couple
    • Value
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Review collected in partnership with Omni Hotels & Resorts
Thank melt1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this reviewResponded 4 April 2018

Thank you we do appreciate the feedback. I'm sorry you did not like our bed. It is a Sealy pillow top mattress.

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Reviewed 1 April 2018

Modern clean hotel 2 blocks from Congress Street. Very helpful concierge who recommended activities and good restaurants for our first time in Austin, when our bathroom door was broken it was fixed immediately. I recommend this hotel

  • Stayed: March 2018, travelled with family
    • Value
    • Location
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Review collected in partnership with Omni Hotels & Resorts
Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2018

On a recent trip to Austin, we chose to stay at Omni Hotel, which turned out to be an excellent choice. The hotel is of very good quality & reputation, with very friendly & courteous staff. the hotel is ideally located close by (within 2 blocks) of the dining & entertainment quarter (6th Avenue). The rooms are quite spacious, and the hotel represents very good value.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Brian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenMgrAustin, General Manager at Omni Austin Hotel Downtown, responded to this reviewResponded 17 April 2018

Thank you for choosing to stay with us while visiting Austin. We appreciate you taking time to share your experience with other travelers. We hope to have the opportunity to host your next trip to Austin. - P.H. on behalf of Gene M.

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