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Residence Inn by Marriott Austin Downtown/Convention Center
Ranked #53 of 202 Hotels in Austin
Certificate of Excellence
GreenLeadersSilver level
Reviewed 4 weeks ago

First and last time. Check in was suppose to be at 3:00, ok, we were early, went for a coffee, back at 4:00, still no room, finally another 30 minutes later, suppose to be king, settled with a queen, talk about a tight fit! Rather more bedroom than the kitchen which we did not use except for coffee one day, they forgot to replace it for day 2. Positive was sofa was big enough to be comfortable on. I usually stay at Hiltons, would have done so had they not been booked, over $600 for a lousy 2 night stay, spend your money somewhere else where they will at least have your room ready and you can get coffee.

Stayed: November 2017, travelled on business
Review collected in partnership with this hotel
1  Thank dskondin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy Z, General Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this reviewResponded 4 weeks ago

Dear dskondin,

Thank you for taking the time to review our hotel and for your candor. Your comments will be shared with our entire team to make certain that our staff is committed to delivering top-notch service to our valued guests, which has always been our number one priority. It is clear we missed chances to make your stay a truly memorable experience and for that we are sorry. We hope you’ll reconsider a future stay the next time you’re in the area so that we may change your impression of our property

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17 - 21 of 521 reviews

Reviewed 4 weeks ago

Stayed here for business. Overall it is a fine place to stay. Great location. The restaurant was excellent. It has Starbucks in the lobby, which is a plus. Room was spotless and housekeeping does a fine job.

Stayed: November 2017, travelled on business
Review collected in partnership with this hotel
Thank gary78778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy Z, General Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this reviewResponded 4 weeks ago

Thank you for your review. It is great to read that our location made it easy and convenient for your travels and to the numerous attractions in Austin. We’re thankful that you shared your appreciation for our facilities and the friendliness of our staff. Thank you for your helpful feedback, we hope to have a future opportunity to welcome you back again.

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Reviewed 4 weeks ago

Great location for access to downtown. Parking is fairly pricey, but typical downtown. Room was great....no noise heard from local establishments. Breakfast was provded for free at Champions, but was very low on many items....perhaps because it was a UT gameday and the crowd was large.

Stayed: November 2017, travelled as a couple
Review collected in partnership with this hotel
Thank woodje62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy Z, General Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this reviewResponded 4 weeks ago

Thank you for your review. It is great to read that our location made it easy and convenient for your travels and to the numerous attractions in Austin. We’re thankful that you shared your appreciation for our facilities and the friendliness of our staff. Thank you for your helpful feedback, we hope to have a future opportunity to welcome you back again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I attended a work conference at the Residence Inn by Marriott Austin and everything about my experience was perfect. The staff was extremely welcoming and helpful. The room and complimentary breakfast were fantastic!

  • Stayed: November 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Denise C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy Z, General Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this reviewResponded 4 weeks ago

Thank you for your review. We’re thankful that you shared your appreciation for our facilities and the friendliness of our staff. Thank you for your helpful feedback, we hope to have a future opportunity to welcome you back again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Any staff I encountered were very helpful and cordial. Even though they were very busy they kept a smile on their face and people from other areas came and helped when available. The room was okay. There was a light out over the bathroom sink and a large stain on the couch. It appeared there was a picture missing from the wall that normally covers a mechanical panel. However the bed was comfortable and view was nice.

Stayed: November 2017, travelled on business
Review collected in partnership with this hotel
Thank terrie844
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy Z, General Manager at Residence Inn by Marriott Austin Downtown/Convention Center, responded to this reviewResponded 4 weeks ago

Thank you for your review. We’re thankful that you shared your appreciation for our facilities and the friendliness of our staff. Thank you for your helpful feedback, we hope to have a future opportunity to welcome you back again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn by Marriott Austin Downtown/Convention Center

Address: 300 E 4th St, Austin, TX 78701-3612
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Austin
#23 Business Hotel in Austin
#24 Romantic Hotel in Austin
#24 Family Hotel in Austin
Price Range: $146 - $538 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Residence Inn by Marriott Austin Downtown/Convention Center 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
Explore virbant downtown Austin, Texas while retreating to the Residence Inn Austin Downtown/Convention Center. Guests of our hotel are served complimentary breakfast every morning before guests attend conferences, trade shows and networking events at Austin Convention Center. ... more   less 
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Also Known As:
Residence Inn Austin Downtown / Hotel Austin
Austin Residence Inn
Residence Inn By Marriott Austin Downtown/Convention Center Texas

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