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“Good Location and Price!”

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Holiday Inn Express & Suites Austin-(Nw) Hwy 620 & 183
Ranked #122 of 202 Hotels in Austin
Reviewed 12 August 2016

This hotel is in a great location and the price for a room is very reasonable. I traveled here to visit family and the hotel was clean and neat. The AC in the room was ice cold and that helps after being in the Texas heat all day. The pool was nice and clean also.

  • Stayed: July 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank brandyb272016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 September 2016

Thank you so much for taking the time to give us a positive review. We are glad that you enjoyed your stay and hope that you will choose to stay with us the next time that you come to visit family.

Melissa Williams

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (61)
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15 - 19 of 61 reviews

Reviewed 29 July 2016

I went in and there was nobody at the desk, so I waited...walked around and looked....heard a blaring tv (arrived after 10pm)....and still nobody came around. I waited for at least 15 minutes. Then my husband went in and did the same, and then used the bathroom. When he came out he finally saw the front desk person, and told her that I had come in and my wait time was "like 20 minutes" and she basically told him I was a liar....that she was only gone 3 minutes. Even if that were true, which is was very much NOT, you don't tell a person that wants to spend money there that their wife is lying.
Very unprofessional! Very rude!
I promptly left and stayed at another Holiday Inn Express (Lakeway) a short drive away, with excellent service and even a lesser price!

Room Tip: Go before 10pm you may have nicer people at the front desk
See more room tips
  • Stayed: July 2016, travelled with family
    • Value
    • Location
    • Service
Thank mashtuck1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Austin-(Nw) Hwy 620 & 183, responded to this reviewResponded 16 August 2016

Dear mashtuck1,

Thank you so much for taking the time to leave us your feedback. Please do accept our apologies regarding the hotel front desk staff for not being able to deliver an exemplary service at check in. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

Thank you again for posting your comments. We hope you will allow us an opportunity to better serve your needs in the near future.

Sincerely,

Zelyn N.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2016 via mobile

Nice hotel and clean. Breakfast was very good too, it was hor and fresh. I recommend the Biscuits and gravy. The staff was very helpful and friendly. The pool was nice and clean. I recommend this place to stay.

Stayed: July 2016, travelled with family
Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2016

Second time in the past year that I've stayed here for a short getaway and it once again was just superb - clean room, nice comfortable bed, friendly staff, great breakfast, nice pool and in a nice part of Austin that is very accessible to major roads.

  • Stayed: July 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Lyle O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2016

After visiting here several times this year, we were surprised by the changes with our most recent visit. Apparently they have new owners. Pros: The A/C worked and had the ability to leave the fan running, which is nice for sleeping. The bed was comfortable and the room was clean. Cons: The only coffee in the room was decaf, so we had to go down to the desk and ask for some. The past visits offered us a coupon for something from their “store” because we are Holiday Inn Express members, but we were told they no longer do that. The breakfast was OK, but there were no cinnamon rolls when we ate at 7 AM. When we checked out at 8 AM there were still no cinnamon rolls. There are many other choices in Austin, so we’ll look elsewhere next time.

Stayed: May 2016, travelled as a couple
Thank SandwichFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Austin-(Nw) Hwy 620 & 183, responded to this reviewResponded 25 May 2016

Dear SandwichFamily,

Thank you for your feedback regarding your stay at Holiday Inn Express & Suites Austin NW. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the air conditioning, bed and room cleanliness.

However, we’re sorry we fell below your expectation regarding the coffee selection and breakfast. We will look into these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Sincerely,

Orlando A.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Austin-(Nw) Hwy 620 & 183

Address: 10911 Pecan Park Blvd, Austin, TX 78750-1212
Phone Number:
Region: United States > Texas > Austin > Northwest Austin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#72 Business Hotel in Austin
Price Range: $137 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Austin-(Nw) Hwy 620 & 183 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
The Holiday Inn Express Austin NW hotel is an all-suite hotel offering 65 100% non-smoking spacious suites with 42' HDTV, complimentary Smart Start breakfast, and free high-speed Internet access. The hotel features an outdoor pool and whirlpool, a fitness center, business center and guest laundry facility. Located in Northwest Austin, we are next door to Lakeline Mall and convenient to many fine restaurants in the area. If you are in town for business, we are located very near major corporations like State Farm, 3M, Freescale Semiconductor, Applied Materials, EMD's, Flextronics, Cisco and IBM. Lake Travis is just minutes away with breathtaking views and spectacular water sports and activities. For golfers, there are over five golf courses nearby to challenge any golfers. Visit Austin, TX and Stay Smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Austin
Austin Holiday Inn
Holiday Inn Express & Suites Austin-(Nw) Hwy 620 & 183 Texas

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