I went in and there was nobody at the desk, so I waited...walked around and looked....heard a blaring tv (arrived after 10pm)....and still nobody came around. I waited for at least 15 minutes. Then my husband went in and did the same, and then used the bathroom. When he came out he finally saw the front desk person, and told her that I had come in and my wait time was "like 20 minutes" and she basically told him I was a liar....that she was only gone 3 minutes. Even if that were true, which is was very much NOT, you don't tell a person that wants to spend money there that their wife is lying.
Very unprofessional! Very rude!
I promptly left and stayed at another Holiday Inn Express (Lakeway) a short drive away, with excellent service and even a lesser price!
- Official Description (provided by the hotel):
- The Holiday Inn Express Austin NW hotel is an all-suite hotel offering 65 100% non-smoking spacious suites with 42' HDTV, complimentary Smart Start breakfast, and free high-speed Internet access. The hotel features an outdoor pool and whirlpool, a fitness center, business center and guest laundry facility. Located in Northwest Austin, we are next door to Lakeline Mall and convenient to many fine restaurants in the area. If you are in town for business, we are located very near major corporations like State Farm, 3M, Freescale Semiconductor, Applied Materials, EMD's, Flextronics, Cisco and IBM. Lake Travis is just minutes away with breathtaking views and spectacular water sports and activities. For golfers, there are over five golf courses nearby to challenge any golfers. Visit Austin, TX and Stay Smart at the Holiday Inn Express Hotel. ... more less
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- Also Known As:
- Holiday Inn Austin
- Austin Holiday Inn
- Holiday Inn Express & Suites Austin-(Nw) Hwy 620 & 183 Texas