I went in and there was nobody at the desk, so I waited...walked around and looked....heard a blaring tv (arrived after 10pm)....and still nobody came around. I waited for at least 15 minutes. Then my husband went in and did the same, and then used the bathroom. When he came out he finally saw the front desk person, and told her that I had come in and my wait time was "like 20 minutes" and she basically told him I was a liar....that she was only gone 3 minutes. Even if that were true, which is was very much NOT, you don't tell a person that wants to spend money there that their wife is lying.
Very unprofessional! Very rude!
I promptly left and stayed at another Holiday Inn Express (Lakeway) a short drive away, with excellent service and even a lesser price!More
- Free Wifi