I have eaten at Spin twice before and also had a sampling of the food at the Somms Under Fire Competition 2012. In all three instances, I enjoyed the food which was why I was comfortable with taking a group of very picky “foodie” friends for a night out on Friday 3/1.
So, here is the recap of our Friday night experience: My friend called and made reservations for 6 people for 7:15. When we got to the restaurant it was packed, which can be a good sign, unless you are as unfortunate as we were. We waited about 45 minutes beyond our 7:15 reservation and continued to be told it would only be 10 more minutes, a few more minutes, etc. We are a fairly patient group, but we were hungry, and were starting to have our doubts as we heard the same promise to everyone who was part of the "waiting" diners. Finally, the manager came and told us that they were not going to be able to seat us, as they had more business than they expected that night (this is not something you want to hear on a Friday night after waiting an hour especially because the chances you will be able to get seated anywhere decent without a long wait is minimal). We asked him if he realized that we made a reservation and he said yes, but he still would not be able seat us that evening. Then we asked him why the staff kept telling us that we'd be seated any minute. He had no response for that. We then asked him why a party of 8 came in after us and were seated. He said it was because they had a reservation. He should have done his homework before saying that, because I asked him what time their reservation was and he said 7:30. I was pretty upset and reminded him that our reservation was 15 minutes before that and we had 2 less people which could have been accommodated by the same table they just sat the party of 8 at. His response was that the party of 8 had made their reservations on Tuesday before we did – UNBELIEAVBLE! One of my friends asked why they took our reservation at all, and if he realized that overbooking was unacceptable - still no satisfactory response. The final insult was that the manager offered nothing to keep our business, such as a free appetizer or dessert or any incentive to come back and eat. Seriously, I’ve had terrible dining experiences that have been completely redeemed by a good manager’s initiative to try to make things right. This manager did not attempt anything – disgraceful! It really is a shame because all of the other people I was with have never eaten at Spin, and have now said they will NOT eat there because of this experience. I don't think this has ever happened to any of us and we are all foodies who especially enjoy supporting the local food scene. Every one of us walked out saying we were going to Yelp, and write reviews to warn people of this poor experience.
This only proves that sometimes even if you have good food, poor service can destroy your reputation!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.