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“Nice hotel but nickeled and dimed to death.”

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Four Seasons Hotel Austin
Ranked #9 of 200 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
San Antonio, Texas
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice hotel but nickeled and dimed to death.”
3 of 5 bubbles Reviewed 15 February 2012

It's obvious that the Four Seasons has embraced the "old style, high-service hotel" mantra and it shows. The service was impeccable, the common areas great, staff was friendly but sadly, it's over-priced even for luxury hotels.

There's nothing special about the rooms, it's just another hotle room. Plus, they charge extra for EVERYTHING. Come on guys, for $250++ a night you can't even throw in complimentary coffee in the rooms, Internet access or parking? Pleeease. In addition, the wireless Internet access (which you also have to pay an extra $15 per night) signal was terrible. I had to continually move around the room to find a good spot not matter what device (iPad, phone, or laptop) that I used. My room had NO view unless you count the roof of the lobby as a view.

In the end, no matter what the level of service is at a this hotel, it's just a hotel room. No amount of service can make up for lack of value. I'm sorry, I felt I was grossly overcharged for what I received.

Room Tip: Beautiful hotel with great service but overpriced for what you get.
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank textodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (562)
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English first
Toronto, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 February 2012

What a treat it has been to stay at the Four Seasons Hotel Austin! Before we even arrived concierge Stephane had provided us with itinerary suggestions on what we could see and do in Austin, including experiencing the local music scene Upon arrival Peggy had arranged for a beautiful balcony room with a view of Lady Bird Lake for us as well as a special welcome treat. The service and food at the hotel was fantastic. Be sure to try the BLT sandwich for lunch and don't miss dining at TRIO. What an incredible meal we enjoyed there. We lucked out with a gorgeous 70+ degree day on our last day and the hotel generously provided us with a late afternoon checkout so we could savour the sunshine. Thank you to all for the friendly and always attentive service.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
1 review
5 of 5 bubbles Reviewed 15 February 2012

We had such a great time at the Four Seasons Austin. Accommodations were immaculate, beautiful and included a lake view. The service was fantastic. They look after everything!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jmcken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 14 February 2012

I had the opportunity recently to stay at the Four Seasons Hotel Austin. What a wonderful property and what excellent service. From the valet to the front desk to housekeeping...all provide excellent customer service! Everyone was very attentive to my needs. Valet always asked if I needed directions as I received my car. Housekeeping was great with turn down service with a smile. I was impressed with the front desk associate coming around to the front of the desk to give me my key...nice personal touch. Great hotel, great location and amazing views. Well done!

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
1 review
5 of 5 bubbles Reviewed 14 February 2012

Our company just hosted our annual Sales Meeting at the Four Seasons in Austin. We were very impressed. The staff was very friendly and professional, the food was great, and the accomodations were lovely. They provided a wonderful environment for us to meet in, and we would surely have events here in the future. Thanks Four Seasons!

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank DocumationSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Austin

Property: Four Seasons Hotel Austin
Address: 98 San Jacinto Blvd, Austin, TX 78701-4082
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Austin
#3 Luxury Hotel in Austin
#3 Business Hotel in Austin
#8 Family Hotel in Austin
#10 Romantic Hotel in Austin
#13 Green Hotel in Austin
Price range (per night): $645 - $1,820
Hotel Class:5 star — Four Seasons Hotel Austin 5*
Number of rooms: 291
Official Description (provided by the hotel):
At Four Seasons Hotel Austin, luxurious accommodations and superb amenities are underlined by gracious Texas hospitality and five-star service. Centrally located in the heart of downtown Austin, perched on the shores of Lady Bird Lake and surrounded by lush gardens, the resort-like Hotel provides a convenient base for those looking to experience all the city has to offer, from upscale shopping on 2nd Street and dining on South Congress to sightseeing and outdoor pursuits on the adjacent Lady Bird Lake Hike & Bike Trail. A combination of comfort and elegance, the Hotel's 291 guest rooms - including 28 suites - offer views of either the lake or Austin's vibrant downtown cityscape. Services such as twice-daily housekeeping, in-room dining, dry cleaning and laundry and a 24-hour Concierge ensure guests enjoy a stress-free and productive stay. Diners savor prime steaks, fresh seafood and a world-class wine list in TRIO, the Hotel's award-winning modern steakhouse, featuring a chic dining room as well as unparalleled al fresco dining on the restaurant's lakeview terrace. Known locally as "Austin's Living Room," the Lobby Lounge offers guests a convenient spot to gather with friends for beer, wine, signature cocktails and light fare, or a post-dinner nightcap complete with live music, which is offered several nights a week. Guests seeking relaxation and rejuvenation can spend the day in the outdoor saltwater pool, working out in the 24-hour Fitness Center or relaxing with a soothing massage, body treatment or facial in The Spa. ... more   less 
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Also Known As:
4 Seasons Hotel Austin
Four Seasons Austin
Austin Four Seasons
Four Seasons Hotel Austin Texas

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