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Reviewed 23 April 2017 via mobile

While traveling through Texas on our way to Louisiana, my mother, stepfather, and are staying at the Holiday Inn Abilene-North College Area. I am transporting them back to Louisiana after his open heart surgery.

I could tell you all about the great location, close to the Interstate, or how clean and beautiful the hotel is, but instead I will tell you about the gentleman at the front desk, Kenyatta.

I explained to him our traveling situation and asked for assistance in locating a room nearby since my stepfather had been discharge less than 24 hours prior. Kenyatta provided us with a great room. As my 64 year old mother and I assisted my stepfather from the car, Kenyatta came outside the hotel and asked if we needed a wheelchair. I was floored, and gracious to accept!

Kenyatta informed me that the grill would be opening in a half hour and if my stepfather needed anything from the menu, to call him and he would bring it up personally. I thanked before heading up to our room.

Once inside the room, we had some difficulty with the television. I called the front desk and Kenyatta arrived quickly to assess and remedy the issue.

I travel consistently throughout the year for work with the DOD. I have stayed in various hotel chains around the world and experienced fantastic service. I cannot recall ever writing a review, good or bad, but I felt necessary to do so today....and no, this is not a member of staff writing this review.

This has been a glimpse of the first half hour at the hotel and I am certain the rest of our stay will be just as exceptional as Kenyatta and the rest of the staff.

I would highly recommend this hotel after the hospitality my family has just received.

Thank you

Date of stay: April 2017
Trip type: Travelled with family
Thank Eric H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HI-Abilene, Manager at Holiday Inn Abilene - North College Area, an IHG Hotel, responded to this reviewResponded 25 April 2017

Thank you so much for your kind words. We are truly blessed to have a great staff that genuinely care about all of our guests. I'm so happy that Kenyatta took good care of you guys. I'll definitely share this with him. I hope that you'll return to our hotel the next time your travels bring you to Abilene!

Jill Gibson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2017

I am in Abilene once a month for business. I watched them build this hotel and finally stayed in it two weeks ago. This hotel is the definition of NICE. The property is spotless and the staff is amazing. The beds are comfortable and my room was very large. I have found my new go to hotel in Abilene, TX.

Date of stay: April 2017
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank ronnies153
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
davidbond3525, Manager at Holiday Inn Abilene - North College Area, an IHG Hotel, responded to this reviewResponded 22 April 2017

Ronnie S:

Thank you for your fantastic review of the new Holiday Inn Abilene! Our hotel family eagerly awaits reviews such as yours to keep our close-knit group moving in the right direction to always put our guests first! Monica & I work side by side to ensure our hotel is pristine & sparkling clean, & to keep our staff engaged with each & every guest--& obviously we are succeeding! We are the newest full service property in Abilene & we are proud of the rapid impression we have made with our guests. We thank you wholeheartedly for recognizing quality & our combined years of experience.

We're clearly headed for the top! Thank you for making us your go-to hotel!

Sincerely,

David W. Bond
Operations Manager
Abilene Holiday Inn North College

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Reviewed 16 April 2017

I have stayed in Abilene several times and this is The Best Hotel in the city!
The staff is very helpful and very nice! The room was spotless. The bed was new and comfortable. Had breakfast, it too was great. This will be the only place I will stay when in Abilene. I had the pleasure to meet Mr. Bond and he is charming!

Room tip: Request top floor.
Date of stay: April 2017
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank dnon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
davidbond3525, Manager at Holiday Inn Abilene - North College Area, an IHG Hotel, responded to this reviewResponded 19 April 2017

Dnon:

You made my Monday--& whole week!

Thank you so much for taking the time to review Holiday Inn North College! I'll have to agree with you we ARE the best hotel in the city! After nearly 25 years in the hospitality industry, I still get excited to see the great reviews! I will be sure to pass your great comments along to Food & Beverage as well as our awesome housekeeping team.

I look forward to your next visit!

Warmly,
(The charming) David W. Bond
Operations Manager
Holiday Inn North College
Abilene, TX

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Reviewed 15 April 2017

This property tops anything in the Abilene area. Only a few months old, everything is fresh and clean. The room is spacious, and the bathroom is large enough to easily move around in. The heating and cooling is spot on, and there is plenty of closet and drawer space.
The lobby is well decorated and there are comfortable seats all around. The restaurant is plenty big enough to accommodate a large group or a bunch of hotel guests. The folks working the bar/restaurant...Katie and Michelle were super friendly, very helpful, and worked very hard to make sure the people they were serving were happy. I don't think you could find anyone better in town.
The operations manager, David Bond, is an excellent ambassador for the property. He greeted me by name after the first day, and was continually checking to see if my stay was a good one, and to ensure I wasn't having any negative experiences or issues. I appreciated the effort he made to ensure my stay was a good one. He obviously knows his stuff, as the hotel seemed to be running without any problems...a rarity in a property so new.
I couldn't recommend this property higher. As a person who spends a hundred plus days a year in a hotel room, I'm happy to report that this place is on the high, high end.

Room tip: upper levels always better, but my stay on 2nd floor was fine
Date of stay: April 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank kcgatormike
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
davidbond3525, Manager at Holiday Inn Abilene - North College Area, an IHG Hotel, responded to this reviewResponded 16 April 2017

Mike,

What an honor to read your review. Wow...

Thank you so very much for your glowing review of Holiday Inn Abilene. The General Manager & I have worked side-by-side when this hotel was still just "bones" & unopened, cleaning rooms & moving furniture--seeing this review solidifies our belief that we're headed in he right direction! We refer to this breathtaking property as our "baby" & I am so glad to see we did not disappoint.

Thank you so much for taking the time to mention Michelle & Kayde. Those young ladies work hard to keep our restaurant flowing & our guests happy. Nothing pleases me more than to see this hotel succeed, because we believe we're on our way o the TOP!

With heartfelt thanks & Happy Easter,

David W. Bond
Operations Manager
Holiday Inn North College

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Reviewed 15 April 2017 via mobile

This hotel must be brand new it is so clean. The mattresses are very comfortable. I was able to get a great deal on a third party booking. During check in I was offered my points or a free drink at the bar. I am going with the free drink.

Date of stay: April 2017
Trip type: Travelled with family
Thank wmcopig
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
davidbond3525, Manager at Holiday Inn Abilene - North College Area, an IHG Hotel, responded to this reviewResponded 16 April 2017

Wmcopig,

We appreciate your kind review of Holiday Inn North College! Yes, our hotel is the newest property in Abilene (and we believe the BEST)!

I will be sure to pass your kind words along to our impeccable housekeeping staff. Our housekeeping crew is passionate about infallible results from our guests & I am pleased to see we delivered & left you with a great impression!

With gratitude,

David W. Bond
Operation Manager
Holiday Inn North College

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