The only reason I'm giving them one star is because you can't rate lower. I called to make reservations the day before for a half day rafting trip for our group, and was told we would be picked up at our hotel at 845am. The group arrived in the lobby by 820 to wait for the pick up. After waiting in the lobby an hour we finally received a call saying one of the guides was late and they didn't know what time they would arrive to pick us up. We were annoyed but wanted to go so we kept waiting. Finally at 945 an HOUR after we were supposed to be on our way to the river the guide called us back and said they were short a guide so they would have to put us all on one raft when we were supposed have two and he would be an additional 30 minutes late. We haven't even stepped foot on the van yet and this is already the worst rafting experience I've ever had. This company is extremely unorganized and turned what was supposed to be a fun family adventure on the water to a miserable two hour wait in a hotel lobby. Hopefully the actual trip is worth it.
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