Initially my reservation was not found by the clerk at the front desk. She did accommodate me by placing me in a room. Upon entering the room I found a dead bug on the bathroom floor. Next, while laying in the bed there was a spider crawling in the bed with me and my husband. There were stains all over the sheets by the way. The TV did not work, only had a fuzzy picture. I was not advised that I did not have a smoking room. When I left the room for a while, housekeeping came in the room and I was charged $200 to my bank account immediately without any warning or courtesy call from management. When I arrived back at the Microtel the clerk and I had a discussion regarding the issue and he noticed that I never initialed by the the non smoking policy because I wasn't aware that the room was non- smoking and it was not covered during check in. He refused to give me a copy of my agreement as a result of negligence on the check in clerks behalf. I requested to speak with a supervisor and he advised me that I had to wait until Monday morning. The internet then began to have issues and I was unable to work on my laptop from my room. I also had difficulty contacting the front desk on multiple occasions and had to walk to the desk in order to get service with all of my problems. I have filed a claim with my bank regarding the unauthorized transaction. I will never stay at this establishment again. I also had the clerk come to my room to see all of the dead bugs and he advised me to take pictures and take that up with the manager.
- Reservation Options:
- TripAdvisor is proud to partner with Wotif.com, Expedia APAC, Booking.com, lastminute.com.au, Evoline ltd, Hooroo Pty Ltd, Hotels.com and HotelQuickly so you can book your Microtel Inn & Suites by Wyndham Altus reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Microtel Inn & Suites Altus Hotel Altus
- Microtel Inn And Suites Altus
- Microtel Altus
- Altus Microtel