The property is out of the way, the rooms have a terrible odor, the service is dismal, and you will not get what you order! Booked a room over a month prior to stay only to be told upon check in that they no longer had rooms available and they tried to give me double bed instead of a king--with no refund or apology. First, it took about 20 minutes for the front desk clerk to even acknowledge that we were waiting to check in. Then, we find out that we do not have the room we ordered. When I asked for a refund they refused. Would not let me talk to management. Said that we were "out of luck" there was "nothing we can do" and that I would have no bed for the night. The desk clerk continuously called her manager and would walk to the back room to speak to him, but when we asked to talk to him her response was that he was "on vacation" and "unable to take any calls"
I decided to check out the room they could provide only to discover it was dirty, smelly, and substandard. I had to leave the hotel because my group would not fit in the alternate room. I would not have wanted to stay in this room even if it had the correct size bed, because of the filth and terrible customer service provided.
Management would not respond to any inquiries. After placing several calls to the Days Inn Athens and corporate, we still have heard no apologies and have been offered zero options to make the situation right. The only solution that the front desk clerk had was to reserve another room for an additional $180 and forfeit the money I had already been charged for the room they could not provide me. How is that a solution? Why would I pay them for services I dd not receive? And why could they not provide me with the king bed room that I reserved? Why would I have to pay twice?
Use extreme caution if booking this place. It is the worst hotel I have ever experienced in my life!
- Official Description (provided by the hotel):
- Days Inn has complimentary breakfast, wifi, HBO, Fitness center, truck and bus parking, newly renovated rooms. Rooms include a refrigerator, microwave, television, safe, iron, hair dryer, and much more! We also are pet friendly! ... more less
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- Also Known As:
- Athens Days Inn