Armed with the positive dining experience we had last week with Hainanese Chicken Delights in Robinsons Palawan, I requested my husband to take our early dinner just last Friday, May 16 at the same Hainanese Chicken Delights this time in Robinson's Galleria. Said branch is very accessible from the mall's food court and the supermarket, customer will not have any difficulty in locating the branch.
I was so amazed with the foot traffic and the customers' que! This made me think that the branch's food and service must have been that good that's why people do not mind falling in line just to have a taste of their offer. Until later that I was proven wrong. We chose to be seated outside because there was no airconditioning in the dining area inside; or the air conditioning unit that time was defective. Imagine the agony of customers eating and sweating at the same time! The management should have looked upon this concern if they want new customers like us to go back to the branch. While the dining area outside was a mess with the marble floor badly begging to be scrubbed or mopped! Again, the management should have employed an additional crew whose job is to maintain cleanliness and orderliness of the dining area. In addition, most tables were occupied not by customers but with dirty utensils and left over food of previous customers who dined out. A crew should have attended to this. While waiting for the order took eternity, there must be a problem with the time management, quality control and production control of this branch as a whole! I already advised two roving crews regarding my order status and follow-ups to no avail, they just keep on saying yes but did not return to our table to update us! They should not have been placed in the dining area if they cannot assist and follow up orders for their waiting customers! We even requested for the tray of condiments to be put on our table because nobody assisted us! A senior crew apologized and reasoned that we were served by crew who were newbies/trainees! If this was the case, then there must have been a problem with Hainanese Chicken Delight's Sales and Training procudures! Same food chain, different customer service/orienation! We learned our lesson, this will be the last for this branch! We will never go back!
As for the food, tasteless as we were hungry and angry!
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