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“Diamond at the old part of Manila”
Review of Pan Pacific Manila

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Pan Pacific Manila
Ranked #2 of 110 Hotels in Manila
Certificate of Excellence
Reviewed 3 weeks ago via mobile

The hotel is providing a alots of facility for the guests. The breakfast is great and Mr.winn at the restaurant is ready to help you with smile is in his face
At the front desk looking for Mr Raymond which is always take care of you
Mr. Francis front door security man is also a great man
The rooms are specious and clean
There is safe place at the middle traffic jam of old part of manila whih called Pan pacific hotel


Stayed: November 2017, travelled as a couple
Thank Reza1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMasselin, General Manager at Pan Pacific Manila, responded to this reviewResponded 2 weeks ago

Dear valued Guest, Mabuhay!

Thank you for electing to stay with us and for providing your valuable feedback.
We are delighted to read that you truly enjoyed the service provided by our Butlers and the modern comfort of our facilities.

Rest assured that your comments will be shared with the respective departments and individuals for due recognition.

“Always check panpacific.com for the Best Rates and Benefits”

We certainly look forward to welcoming you back to your Home in Manila in the nearest future.
In the meantime if I can be of any further assistance, please feel free to contact me directly.

Warmest Regards. Richard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 3 weeks ago

Manila can be a busy humid place with crazy traffic. Once at the hotel you are well placed for city business or close by mall shopping. I choose to stay at the Pan Pacific when visiting Manila as it has a fantastic and quiet pool with Jacuzzi and bar.

The rooms are very clean and modern and have all the facilities you need. I have always found the staff great and the early morning breakfast on the 21st top floor is always an amazing spread of tasty international food with a great view of Manila Bay as you eat. There is also an outside roof garden on the top floor if your a smoker.

For me it is the pool on the 7th floor that makes me go back. It is in the sun until sundown but has shady areas if you need. There is always a bar person there to get a cold beer or order food, the Wi-Fi at poolside is perfect and it never seems to get busy and is always really clean and fresh water. They also play great background music around the pool which adds to the relaxation.

The hotel is in Malate and a 5 minute walk to an SM Mall which has every shop you will ever need. A meter taxi will take you to the Mall of Asia in 10 minutes whilst Makati is normal traffic is 10 to 15 minutes.

All in all a great hotel and definitely my favourite in Manila.

Room Tip: High floor, glass elevators are very fast.
See more room tips
  • Stayed: November 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank mattsmith747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMasselin, General Manager at Pan Pacific Manila, responded to this reviewResponded 2 weeks ago

Dear valued Guest, Mabuhay!

Thank you for electing to stay again with us and for providing your valuable feedback.
We are delighted to read that you truly enjoyed the personalized engagement provided by our Butlers. Thank you for your wonderful comments on our Breakfast and with regard to our room comfort and cleanliness.

Rest assured that your comments will be shared with the respective departments and individuals for due recognition.

indeed we encourage our supporter to book direct with us to ensure we provide you with the best packages and rates. Always check our website at panpacific.com

We certainly look forward to welcoming you back to your Home in Manila in the nearest future.
In the meantime if I can be of any further assistance, please feel free to contact me directly.

Warmest Regards. Richard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

the staff was more than eager to make my stay pleasant and feel at home, the services in room was very good and a staff was always in the lobby to assist when required , the hotel location is excellent

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank souravh776
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMasselin, General Manager at Pan Pacific Manila, responded to this reviewResponded 2 weeks ago

Dear Guest,

Mabuhay and Greetings from Pan Pacific Manila!

Thank you for providing your constructive feedback and thank you for recognizing our service quality

We are indeed delighted to read that you truly enjoyed the modern comfort of our facilities and the warm and efficient service provided by our Butlers.

Also for the greatest value, remember to always book through panpacific.com for the best rates and benefits.

Thank you for promoting and being loyal to our Brand.

We certainly look forward to welcoming you back soon!
If we can assist you with any other matter Please feel free to contact us at your earliest convenience

Kindest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We had a wonderful time and stay. My family was pampered and relaxed during this time and We would like to Congratulate the Management for having excellent staff from the Security Officers at the Parking area (Basement), Lobby, Staff and Managers!

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank DocMikelcayets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMasselin, General Manager at Pan Pacific Manila, responded to this reviewResponded 2 weeks ago

Mabuhay and Thank you for providing your fantastic feedback!

I am delighted to read that we created a memorable hotel experience for you.
Thank you for recognizing the value we created for you during your recent stay.

I am very glad to read that you truly enjoyed our modern comfort and the service excellence provided by our Butlers. We shall indeed recognize our managers, our Lobby butlers and our security officers.

Thank you for promoting and being loyal to our Brand.

Please remember to always check our website at panpacific.com for the Best packages and offers.

We all look forward to the pleasure of having you back again soon among us!
If we can assist you with any other matter, please feel free to contact us at your earliest convenience

Keep well and our warmest regards. Richard

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Reviewed 4 weeks ago

Nice and clean hotel, with excellent location and service. Nice breakfast and the view is nice from the rooftop restaurant. All whose working are helpful.thanks to all of them from security to reception and all of them.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank Khalid8272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMasselin, General Manager at Pan Pacific Manila, responded to this reviewResponded 2 weeks ago

Dear Guest Mabuhay,

Greetings from Pan Pacific Manila!


We are extremely pleased to read that you truly enjoyed our modern comfort and the service excellence provided by our Butlers your breakfast experience at the Pacific Lounge and the convenience of our location.

Thank you so much for providing your wonderful feedback and supporting our Brand.

Our Butlers and I look forward to welcoming you back soon!
If we can assist you with any other matter, please feel free to contact us at your earliest convenience

Warmest Regards Richard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Manila

Address: M. Adriatico corner General Malvar Streets | Malate, Manila, Luzon 1004, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Manila > Malate
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Manila
#2 Luxury Hotel in Manila
#2 Romantic Hotel in Manila
#2 Family Hotel in Manila
Price Range: $175 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Manila 5*
Number of rooms: 236
Official Description (provided by the hotel):
Pan Pacific Manila Hotel is the first and finest luxury hotel in the Philippines that delivers the promise of royal treatment by providing all guests with impeccable 'Butler Service' - a unique concept of consolidated services associated with the utmost personalised care. Located at the heart of the historical and cultural district of Malate in Manila, Pan Pacific Manila Hotel is just a short drive from the city's convention, exhibition and business centres. It is just 8 kilometers away from the Ninoy Aquino International Airport.A business hotel, designed to offer a comfortable abode to business travellers with its excellent facilities and service, it has 236 all-executive rooms and 7 spacious function rooms that cater to the accurate needs of the most demanding clientele.Pan Pacific Manila was recently recognised as the Philippines' Leading Business Hotel at the 2008 World Travel Awards. The hotel also ranked 44th in the Conde Nast Traveler Magazine's 2008 Top 100 Readers' Choice Awards for Asia Hotels. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Pan Pacific Hotels Group, Evoline ltd, Hotels.com, Expedia APAC, Booking.com, Hooroo Pty Ltd, TripOnline SA, Cancelon and getaroom.com so you can book your Pan Pacific Manila reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Manila Hotel Manila
Manila Pan Pacific

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