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Reviewed 18 November 2017

Manila can be a busy humid place with crazy traffic. Once at the hotel you are well placed for city business or close by mall shopping. I choose to stay at the Pan Pacific when visiting Manila as it has a fantastic and quiet pool with Jacuzzi and bar.

The rooms are very clean and modern and have all the facilities you need. I have always found the staff great and the early morning breakfast on the 21st top floor is always an amazing spread of tasty international food with a great view of Manila Bay as you eat. There is also an outside roof garden on the top floor if your a smoker.

For me it is the pool on the 7th floor that makes me go back. It is in the sun until sundown but has shady areas if you need. There is always a bar person there to get a cold beer or order food, the Wi-Fi at poolside is perfect and it never seems to get busy and is always really clean and fresh water. They also play great background music around the pool which adds to the relaxation.

The hotel is in Malate and a 5 minute walk to an SM Mall which has every shop you will ever need. A meter taxi will take you to the Mall of Asia in 10 minutes whilst Makati is normal traffic is 10 to 15 minutes.

All in all a great hotel and definitely my favourite in Manila.

Room Tip: High floor, glass elevators are very fast.
  • Stayed: November 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank mattsmith747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMasselin, General Manager at Pan Pacific Manila, responded to this reviewResponded 21 November 2017

Dear valued Guest, Mabuhay!

Thank you for electing to stay again with us and for providing your valuable feedback.
We are delighted to read that you truly enjoyed the personalized engagement provided by our Butlers. Thank you for your wonderful comments on our Breakfast and with regard to our room comfort and cleanliness.

Rest assured that your comments will be shared with the respective departments and individuals for due recognition.

indeed we encourage our supporter to book direct with us to ensure we provide you with the best packages and rates. Always check our website at panpacific.com

We certainly look forward to welcoming you back to your Home in Manila in the nearest future.
In the meantime if I can be of any further assistance, please feel free to contact me directly.

Warmest Regards. Richard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2017

the staff was more than eager to make my stay pleasant and feel at home, the services in room was very good and a staff was always in the lobby to assist when required , the hotel location is excellent

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank souravh776
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMasselin, General Manager at Pan Pacific Manila, responded to this reviewResponded 21 November 2017

Dear Guest,

Mabuhay and Greetings from Pan Pacific Manila!

Thank you for providing your constructive feedback and thank you for recognizing our service quality

We are indeed delighted to read that you truly enjoyed the modern comfort of our facilities and the warm and efficient service provided by our Butlers.

Also for the greatest value, remember to always book through panpacific.com for the best rates and benefits.

Thank you for promoting and being loyal to our Brand.

We certainly look forward to welcoming you back soon!
If we can assist you with any other matter Please feel free to contact us at your earliest convenience

Kindest regards

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Reviewed 15 November 2017

We had a wonderful time and stay. My family was pampered and relaxed during this time and We would like to Congratulate the Management for having excellent staff from the Security Officers at the Parking area (Basement), Lobby, Staff and Managers!

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank DocMikelcayets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMasselin, General Manager at Pan Pacific Manila, responded to this reviewResponded 21 November 2017

Mabuhay and Thank you for providing your fantastic feedback!

I am delighted to read that we created a memorable hotel experience for you.
Thank you for recognizing the value we created for you during your recent stay.

I am very glad to read that you truly enjoyed our modern comfort and the service excellence provided by our Butlers. We shall indeed recognize our managers, our Lobby butlers and our security officers.

Thank you for promoting and being loyal to our Brand.

Please remember to always check our website at panpacific.com for the Best packages and offers.

We all look forward to the pleasure of having you back again soon among us!
If we can assist you with any other matter, please feel free to contact us at your earliest convenience

Keep well and our warmest regards. Richard

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Reviewed 13 November 2017

Nice and clean hotel, with excellent location and service. Nice breakfast and the view is nice from the rooftop restaurant. All whose working are helpful.thanks to all of them from security to reception and all of them.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank Khalid8272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMasselin, General Manager at Pan Pacific Manila, responded to this reviewResponded 21 November 2017

Dear Guest Mabuhay,

Greetings from Pan Pacific Manila!


We are extremely pleased to read that you truly enjoyed our modern comfort and the service excellence provided by our Butlers your breakfast experience at the Pacific Lounge and the convenience of our location.

Thank you so much for providing your wonderful feedback and supporting our Brand.

Our Butlers and I look forward to welcoming you back soon!
If we can assist you with any other matter, please feel free to contact us at your earliest convenience

Warmest Regards Richard

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Reviewed 11 November 2017 via mobile

The hotel is in the heart of Manila's tourist district. So it's near to many points of interest such as a big mall, the Cultural Center of the Philippines, and the Metropolitan Museum. There are many fine dining places nearby. Plus the fact that you have a good view of Manila Bay at the 7th floor where the function rooms are located.

I like the main lobby because it was quite large for a hotel in this part of town. It gave you a feeling of being warmly welcomed.

The comfort rooms at the 7th floor where we had the conference were quite clean and pleasantly scented. The fixtures looked new. The swimming pool a floor below is small, by comparison to others, but it seemed inviting for a quick dip.

I didn't check in but it is a hotel where you'd feel comfortable and attended to by courteous staff.

Stayed: November 2017, travelled on business
Thank abetv_2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMasselin, General Manager at Pan Pacific Manila, responded to this reviewResponded 21 November 2017

Dear Guest Mabuhay and Greetings from Pan Pacific Manila!

Thank you for providing your wonderful feedback upon visiting our banqueting area at the seventh floor.

I am very glad to read that our location was convenient to you and that you generally enjoyed the feel of our property

Thank you for promoting and being loyal to our Brand.
Also remember to always book panpacific.com for the Best Rates and packages.
Hope you can visit us and actually stay with us for the Holiday Seasons.

Our Butlers and I look forward to welcoming you soon!
If we can assist you with any other matter, please feel free to contact us at your earliest convenience

Greatest wishes. Richard

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