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“Good Hotel, Good Service.”
Review of Pan Pacific Manila

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Pan Pacific Manila
Ranked #1 of 108 Hotels in Manila
Certificate of Excellence
Maidenhead, UK
Level Contributor
517 reviews
193 hotel reviews
common_n_hotel_reviews_1bd8 389 helpful votes
“Good Hotel, Good Service.”
Reviewed 30 March 2012

Room 2022 - 3 nights.

A good size room, a very comfortable bed, and nioce and quiet. Good air con. Safe, with tea and coffee facilities. Iron and board. The room had a good bathroom, lots of hot water and a nice jacuzzi bath. Good TV with a wide choice.
Service was excellent from check in to departure. The swimming pool, I found OK - biggest issue is that there is no locker at the pool, not a good area to change (a toilet) and nowhere to keep your clothes.
There is a 7/11 store across the road - good value to buy cool drinks, etc, rather than high price mini bar.

Breakfast very good on level 21. Good vue, good food and good service.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank expectant customer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubreyAda, Manager at Pan Pacific Manila, responded to this review, 4 April 2012
Dear Valued Guest,

Thank you for staying with us and for taking time to share your memorable experience with us.

We just completed the renovation of our rooms last August 2011 and we are pleased to know that you enjoyed your room. We have noted your comment about our swimming pool and we will certainly keep that in mind when we do some enhancements in the swimming pool area in the future.

We certainly hope to see you again in the first and only Butler Service Hotel in the Philippines, Pan Pacific Manila.

Sincerely,

Aubrey Ada
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,217 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (176)
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برلين, ألمانيا
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 March 2012

Great service. Clean and very comfortable rooms.Breakfast very nice

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wagd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubreyAda, Manager at Pan Pacific Manila, responded to this review, 28 March 2012
Dear Valued Guest,

We are pleased to know that you enjoyed your stay with us. We have shared your comments to the rest of the Team.

We hope to see you again when your travel plans bring you back to Manila.

Sincerely,

Aubrey Ada
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thailand
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 March 2012

An excellent hotel with staff service that shows others how it should be done the rooms were as expected clean smart and everything you need breakfasts in the morning were also good with plenty of European and Asian dishes elevated on the top floor means that you enjoy a 360 view of Manila. If I were to have a minus it would not be the hotel but perhaps the local beggars that seem to congregate nearby outside the hotel they can be persistent and annoying otherwise well done GM of Pan Pacific good run property

Room Tip: High floor
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CocopopsThailand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubreyAda, Manager at Pan Pacific Manila, responded to this review, 11 March 2012
Dear Valued Guest,

Thank you for sharing your experiences with us.

It is always delightful to receive such positive and encouraging comments. We will share your feedback to the rest of the Team including our General Manager. We hope you can come back and experience not just the Pacific Lounge but our swimming pool and sundeck which offers a nice view of the bay and the sunset.

We hope to have you back with us soon!

Sincerely,

Aubrey Ada
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clinton, British Columbia, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 March 2012

if you want the best, its here. super rooms, super service, just plain super. clean, great location, best butlers in the world. this is one place you will not regret staying in.

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Micheal D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubreyAda, Manager at Pan Pacific Manila, responded to this review, 28 March 2012
Dear Valued Guest,

Thank you for staying with us and for sharing your very encouraging comments.

We are very pleased to know that are enjoying your stay and have been impressed by the services of our Butlers. As the first and only Butler Service hotel in the Philippines, we make it our utmost priority to ensure that we extend our most personalised and genuine caring to all our guests.

Please enjoy the rest of your stay and we hope to have you with us again on your next trip to Manila.

Sincerely,

Aubrey Ada
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 March 2012

We just stayed overnight at the Pan Pacific between two flights (total of 12 hours from landing to takeoff). The room we got was very large and comfortable. Breakfast was very good with a large variety of food to feed any taste. Overall we felt we got very good value for our money for the short time we were there.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Or_1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubreyAda, Manager at Pan Pacific Manila, responded to this review, 11 March 2012
Dear Valued Guest,

Thank you for choosing Pan Pacific Manila.

We are happy to know that you liked our rooms and our buffet breakfast. We hope you can stay longer on your future visits to our Hotel and also see more of the Philippines.

Thank you very much.

Sincerely,

Aubrey Ada
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Manila

Property: Pan Pacific Manila
Address: M. Adriatico corner General Malvar Streets | Malate, Manila, Luzon 1004, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Manila > Malate
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Manila
#1 Business Hotel in Manila
#2 Romantic Hotel in Manila
#2 Family Hotel in Manila
Price range (per night): $165 - $259
Hotel Class:5 star — Pan Pacific Manila 5*
Number of rooms: 236
Official Description (provided by the hotel):
Pan Pacific Manila Hotel is the first and finest luxury hotel in the Philippines that delivers the promise of royal treatment by providing all guests with impeccable 'Butler Service' - a unique concept of consolidated services associated with the utmost personalised care. Located at the heart of the historical and cultural district of Malate in Manila, Pan Pacific Manila Hotel is just a short drive from the city's convention, exhibition and business centres. It is just 8 kilometers away from the Ninoy Aquino International Airport.A business hotel, designed to offer a comfortable abode to business travellers with its excellent facilities and service, it has 236 all-executive rooms and 7 spacious function rooms that cater to the accurate needs of the most demanding clientele.Pan Pacific Manila was recently recognised as the Philippines' Leading Business Hotel at the 2008 World Travel Awards. The hotel also ranked 44th in the Conde Nast Traveler Magazine's 2008 Top 100 Readers' Choice Awards for Asia Hotels. ... more   less 
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Also Known As:
Pan Pacific Manila Hotel Manila
Manila Pan Pacific

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