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Pan Pacific Manila
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Reviews (1,474)
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Reviewed 18 March 2012

Great service. Clean and very comfortable rooms.Breakfast very nice

  • Stayed: February 2012, travelled as a couple
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2  Thank wagd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubreyAda, Manager at Pan Pacific Manila, responded to this reviewResponded 28 March 2012

Dear Valued Guest,

We are pleased to know that you enjoyed your stay with us. We have shared your comments to the rest of the Team.

We hope to see you again when your travel plans bring you back to Manila.

Sincerely,

Aubrey Ada
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2012

An excellent hotel with staff service that shows others how it should be done the rooms were as expected clean smart and everything you need breakfasts in the morning were also good with plenty of European and Asian dishes elevated on the top floor means that you enjoy a 360 view of Manila. If I were to have a minus it would not be the hotel but perhaps the local beggars that seem to congregate nearby outside the hotel they can be persistent and annoying otherwise well done GM of Pan Pacific good run property

Room Tip: High floor
  • Stayed: March 2012, travelled on business
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2  Thank CocopopsThailand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubreyAda, Manager at Pan Pacific Manila, responded to this reviewResponded 11 March 2012

Dear Valued Guest,

Thank you for sharing your experiences with us.

It is always delightful to receive such positive and encouraging comments. We will share your feedback to the rest of the Team including our General Manager. We hope you can come back and experience not just the Pacific Lounge but our swimming pool and sundeck which offers a nice view of the bay and the sunset.

We hope to have you back with us soon!

Sincerely,

Aubrey Ada
Director of Rooms

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Reviewed 8 March 2012

if you want the best, its here. super rooms, super service, just plain super. clean, great location, best butlers in the world. this is one place you will not regret staying in.

  • Stayed: March 2012, travelled solo
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2  Thank Micheal D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubreyAda, Manager at Pan Pacific Manila, responded to this reviewResponded 28 March 2012

Dear Valued Guest,

Thank you for staying with us and for sharing your very encouraging comments.

We are very pleased to know that are enjoying your stay and have been impressed by the services of our Butlers. As the first and only Butler Service hotel in the Philippines, we make it our utmost priority to ensure that we extend our most personalised and genuine caring to all our guests.

Please enjoy the rest of your stay and we hope to have you with us again on your next trip to Manila.

Sincerely,

Aubrey Ada
Director of Rooms

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Reviewed 5 March 2012

We just stayed overnight at the Pan Pacific between two flights (total of 12 hours from landing to takeoff). The room we got was very large and comfortable. Breakfast was very good with a large variety of food to feed any taste. Overall we felt we got very good value for our money for the short time we were there.

  • Stayed: February 2012, travelled as a couple
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4  Thank Or_1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubreyAda, Manager at Pan Pacific Manila, responded to this reviewResponded 11 March 2012

Dear Valued Guest,

Thank you for choosing Pan Pacific Manila.

We are happy to know that you liked our rooms and our buffet breakfast. We hope you can stay longer on your future visits to our Hotel and also see more of the Philippines.

Thank you very much.

Sincerely,

Aubrey Ada
Director of Rooms

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Reviewed 4 March 2012

The pan Pacific was our last stop on our holiday through the phillipines and we spend 1 enjoyable and incredibly comfortable night there. The rooms were smart, modern and clean. There were lots of restaurant options in the hotel (which we didn't try) but there are lots of eateries just outside the hotel heading towards remedios circle area which offer better value.
The hotel benefited from a pool area which was fairly small but it was never busy when we stayed. The drink here is incredibly expensive and hard to justify, a SML beer will set you back 250 peso's from the mini bar or pool or you can go to a bar just down the road and pay 35-70 depending on the establishment.
The staff at the hotel were incredibly professional (all British butler trained) but we must single out 1 lady in particular, Marielle M Adarayan whom helped us in our goal to reach the Taal volcano through public transport. With the aid of her directions we were able to visit the volcano and get safely back to the hotel (9hour round trip but worth it) and she even sought us out the following day to check that everything was ok with our trip.
The area around the hotel is not the greatest, it's busy, dirty and a bit seedy but it felt safe.
Manila is not Bangkok, there is no central street for restaurants and bars, everything here is dotted about so you have to explore but in a way thats part of the charm- it's a mini adventure!
If you have to stay in Manila you can't go wrong with the pan pacific

  • Stayed: February 2012
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2  Thank Fatmess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubreyAda, Manager at Pan Pacific Manila, responded to this reviewResponded 6 March 2012

Dear Valued Guest,

Thank you for staying with us and for sharing your memorable experiences in your review.

We are pleased to know that you enjoyed your stay and your visit in Taal Volcano. We will surely pass on your comments to the rest of the Team and will recognize Marielle as well. We have also noted your comment about the price of the drinks at the pool and minibar.

We certainly hope to welcome you back again on your next visits.

Sincerely,

Aubrey Ada

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