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“Very Central”
Review of Impiana KLCC Hotel

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Impiana KLCC Hotel
Ranked #40 of 346 Hotels in Kuala Lumpur
Reviewed 19 March 2012

Good.
Very central
Beside and connected to the new air-conditioned pedestrian walkway bridge in KL.easy walking distance to KLCC, Pavilion.
Good hotel for this corporate rate.
Free Wifi in room.

Bad
Average breakfast
Basic pool for adult only.
Hotel parking at convention center.

  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cheahwc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,933 - 1,937 of 3,207 reviews

Reviewed 19 March 2012

Nice hotel with good breakfast.Nice beds and nice pool with a good vieuw on the petranos towers.You can walk from to the towers.And the menura tower.Nice park also at the petranos towers and a bog mall.Nice terras at the petranos towers park side.

  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank helen_72_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2012

Overall the hotel is fantastic. Clean, nice staff, beautiful interior, good location , value for money. However, that day i already book my room 2 weeks before and already stated my check in time. However when i got there , i was allowed to check in 3 hours plus later. i arrived at 2. 5 something ~ almost 6pm only i got to check in. please improve.

  • Stayed: August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank paperrockwater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2012

Best part of this hotel is that it is central to shops and transport. Our room was fine and we found the staff friendly and accomodating.

Downsides for me - hot breakfast buffet is not kept hot enough. Staff although really friendly and keen to help are not that knowledgable.

I would definetely stay here again.

  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Roney1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2012

I would like to share my experience with the Ipianna hotel. On the 8th February I made a booking online for 3 rooms. For some reason the dates I had entered for the month of May changed to the 9th February. After submitting the request and noting the incorrect dates, I cancelled the booking. I received a cancellation email and a cancellation text message from my bank stating the VISA transaction was being cancelled. In good faith I then proceed to book 3 rooms followed by an additional 2 rooms on the correct dates.

However, after reviewing my VISA statement, and to my amazement the Impiana did not respect the cancellation notice. They classified it strictly as a "no show" and pocketed USD368.13. Their policy states that bookings cancelled within one day of the date of stay will not be refunded. As the errant booking was cancelled immediately I fail to understand how an honest mistake can be assumed as a "no show" especially after then proceeding to book 5 rooms.

After repeated emails, Impianna do not respond. One month later I have NOT received an invoice or any official correspondence. I am very dissapointed with this level of customer service.

Stayed: February 2012, travelled on business
6  Thank Ron2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Impiana KLCC Hotel

Address: 13 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Romantic Hotel in Kuala Lumpur
#21 Spa Hotel in Kuala Lumpur
#22 Family Hotel in Kuala Lumpur
#26 Business Hotel in Kuala Lumpur
#39 Luxury Hotel in Kuala Lumpur
Price Range: $85 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Impiana KLCC Hotel 4.5*
Number of rooms: 519
Official Description (provided by the hotel):
Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area.Just around the corner, at Jalan P Ramlee you can find free standing restaurants, pub and clubs like the Modesto, Budaba, Beach Club, Aloha Bistro and the Maredo’s Steakhouse.All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang. ... more   less 
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Also Known As:
Hotel Impiana Klcc

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