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“Small but clean, Great location”

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PARKROYAL Kuala Lumpur
Ranked #36 of 340 Hotels in Kuala Lumpur
Certificate of Excellence
Perth, WA
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Small but clean, Great location”
4 of 5 bubbles Reviewed 11 April 2012

I stayed in this hotel for two nights on my way back to Perth from Langkawi. The staff were very friendly and helpful, and helped me find my way to great shopping spots! The rooms were very small but really all you need if your travelling on your own or with a partner. The bed was extremely hard... I probably would stay here again if in KL

  • Stayed May 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura_Mac1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,163 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (657)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 11 April 2012

We are staying at the Park Royal for the third time and it is still a great place to stay, the location is fantastic and the breakfast in the lower lobby is still one of the best around. Our room was a little tired, needed a paint and the furniture was chipped. The service doesn't seem to be up to the same excellent standard as the other times we have stayed there. Overall a great location and we will probably stay there again.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarfysh17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 10 April 2012

Let's start by checking in:
We arrived at 3pm to check in; it took approx. 30 min to go through paperwork, didn't understand why a " run of mill" check in needed to take that long. I realised that we were dealing with a whole counter of trainee receptionists. Even though we were awarded with a fruit punch, the room was not ready until past 4pm!! Although, official check in was 2pm.
The room, one of the two rooms we were given was the smallest room on the floor, although we booked two equal type / size rooms.....we were either lucky to get a bigger one or duped to get the smaller one??!! never mind! The shower cubicle in the smaller room was filthy, mouldy and unhygienic. I hated my daily shower during my stay.
Using the phone in the room, asked the operator for instructions to phone a local number, was baffled to be told to come downstairs and needed to pay RM150 in advance as a deposit before making the call??!! Any unused money would be refunded upon checking out, never heard anything like this before! So I just dismissed this assertion. Later, when I was down at the concierge for something else and took the opportunity to confirm about the phone charges, was told no such thing, just dial 8 before the number!! Like every other hotels! So I did, no RM150 deposit.
I was wondering if they knew what they were doing or just bluffed their way along!
Hence, the title of this review amateurish hotel.
Other than the initial hiccups, the breakfasts were good, service in the Chatz restaurant was good...
Would I recommend friends to stay? I would give a balanced view!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melbtrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
88 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 10 April 2012

We stayed here twice during our trip, the first time we stayed our room was a bit bigger and had a better bathroom. The hotel is decent and at a good price but could use some renovations as age is starting to catch up to it. The location is fine, near the metro, restaurants and shopping but it is far from the airport as are most of the hotels in KL. I would stay here again as the rooms were fine and the service was good.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank erinm51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yeppoon, Australia
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 9 April 2012

This hotel is ok. We stayed in the orchid club. The room was nice but the service isn't. The breakfast isn't that good either, there seems to be alot of food but not much choice. This hotel is in a good location and the only reason I would go back.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about PARKROYAL Kuala Lumpur

Property: PARKROYAL Kuala Lumpur
Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#19 Spa Hotel in Kuala Lumpur
#24 Family Hotel in Kuala Lumpur
#25 Business Hotel in Kuala Lumpur
#26 Romantic Hotel in Kuala Lumpur
#35 Luxury Hotel in Kuala Lumpur
Price range (per night): $90 - $157
Hotel Class:4.5 star — PARKROYAL Kuala Lumpur 4.5*
Number of rooms: 426
Official Description (provided by the hotel):
The 5-star hotel managed by Pan Pacific Hotels Group, is centrally located in the heart of Kuala Lumpur's prime business, shopping and entertainment districts. It is only 45 minutes from Kuala Lumpur International Airport and mere minutes from the Kuala Lumpur City Centre (KLCC). ... more   less 
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Also Known As:
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
Parkroyal Hotel Kuala Lumpur
Kuala Lumpur Parkroyal Hotel

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