This used to be one of my favorite hotel in KL (see my prev reviews) but this last trip changed my view drastically. Gone are the professionalism and courtesy of the staff - doormen seemed distracted - noone to offer help with luggage. The security guard on the lobby floor was more interested on the floor instead of pressing the lifts or just a general lookout of guests. Asked for extra bottles of water and other amenities but one has to call each requests twice and it takes at least 45 minutes and one item is often left out. Upon delivery the service attendant seemed unhappy I requested water or mouthwash - no apologies for the late delivery, no smiles and no thanks. By the end of my three night stay I wondered what had happened to the excellent service I once enjoyed - the politeness and warmth has evaporated! The front desk staff didnt bother asking how my stay was - she was sullen. With the Four Seasons, W and other new hotels opening in KL in 2018, its probably worthwhile to bring my business elsewhere to a place that value service and repeat customers
- Official Description (provided by the hotel):
- Overlooking Petronas Twin Towers and adjacent to Kuala Lumpur Convention Centre, Grand Hyatt Kuala Lumpur is a five-star luxury hotel strategically located in the heart of Golden Triangle shopping and entertainment district. Features 411 guestrooms including 42 suites, also showcased as having one of the largest entry-level guestrooms in the city. Highly versatile, host dynamic meetings and events at our seven event spaces. Experience interactive and authentic dining with our three vibrant restaurants featuring interactive show kitchens. Rejuvenate with traditional Malay healing and ramuan at Essa Spa, unwind at our outdoor freeform swimming pool surrounded by tropical greenery or stay fit at the 24-hour fitness centre equipped with the latest strength and cardio equipment. ... more less
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