I am a business traveler and staying at Grand Hyatt for past 60+ days. I have stayed across several hotel around the world and must say this is one of the best hotel I have stayed in.
Location: Excellent location. 5 mins walk from Petronas towers and right in the heart of city. You can not go wrong with the location.Stunning views of Petronas Towers from the Hotel. Better views than from Tower itself.
Exceptional Service. 5 start hotel and lives up to the standard of Hyatt properties.
I gave some feedback few weeks back and the hotel has gone out of their way to ensure I am taken care of. Truly remarkable on how Grand Hyatt acted on my feedback and ensure I come back here every time. Love the staff and service Katarina, May are personally taking care of me and preferences (not expected considering they are managers and do not have bandwidth to take care of guests individually but still they are taking time out of their schedule to ensure I am having a comfortable stay. Again truly remarkable). Front reception is excellent and always help accommodates my needs.
Food: I really like the food in the Hotel and cleaning is exceptional.
Hotel also went out of their to give me Suite Upgrade right after I became globalist. They did not need to do it but Katarina ensured I get a Suite as soon as I become Globalist. Exceptional.....
Really Really happy with the service and will keep coming back
- Official Description (provided by the hotel):
- Overlooking Petronas Twin Towers and adjacent to Kuala Lumpur Convention Centre, Grand Hyatt Kuala Lumpur is a five-star luxury hotel strategically located in the heart of Golden Triangle shopping and entertainment district. Features 411 guestrooms including 42 suites, also showcased as having one of the largest entry-level guestrooms in the city. Highly versatile, host dynamic meetings and events at our seven event spaces. Experience interactive and authentic dining with our three vibrant restaurants featuring interactive show kitchens. Rejuvenate with traditional Malay healing and ramuan at Essa Spa, unwind at our outdoor freeform swimming pool surrounded by tropical greenery or stay fit at the 24-hour fitness centre equipped with the latest strength and cardio equipment. ... more less
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