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Reviewed 22 September 2017 via mobile

We stayed here for a long weekend as a getaway from Bangkok.

The hotel is in a great location, just 5 minutes from the Petronas Towers.

Our room was a huge corner suite overlooking the towers with all of the amenities you would expect.

KL is easy to get around having a free bus service and an air conditioned sky walkway.

Overall, a great stay and we will be back.

Stayed: September 2017, travelled as a couple
Thank Ashley J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, Director of Operations at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 27 September 2017

Dear Ashley J, Thank you for being our guests! We are fortunate to be strategically located with many nearby attractions and business district all within walking distance. It is indeed lovely to know you have had a great stay with promises to return, a true measure of happiness :-) Hope to welcome you back soon. Very best regards, Parveen Kumar, Director of Operations.

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Reviewed 21 September 2017

It was a great hospitality by Grand Hyatt KL, was using online check in, and the room within 10 minutes, no need to go to sky lobby to check in, been greet at lobby. Great employees, well managed, hotel of choice.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Hafiz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, Director of Operations at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 27 September 2017

Dear Hafiz H, Terima kasih for your wonderful support and kind praises. It is a great pleasure to hear you have had an enjoyable staycation over the weekend made all the more memorable by our colleagues. We hope to welcome you and your family back on many more occasions in the near future. Kind regards, Parveen Kumar, Director of Operations.

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Reviewed 20 September 2017

Placed within minutes of the famous Petronas Twin Towers, also within walking distance to Bukit Bintang, the hotel is provides guests with good shopping options. Hotel was clean but service needs to be improved.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank yazdi_yahya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, Director of Operations at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 28 September 2017

Dear yazdi_yahya, Thank you for your kind support and review posted here and internally also. We assure you we shall act on your feedback and hope show you an improved experience on your return visit. Looking forward to the next opportunity of welcoming you back again. Best regards, Parveen Kumar, Director of Operations.

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Reviewed 20 September 2017 via mobile

My family & I recently stayed during 10/9-16/9 2017. Enjoyed our stay in this hotel as the staff were very warm and friendly. Did abit of travelling in KL and at the end of the day we got to unwind in the Grand club. It was truly a hotel within a hotel. Everyone from the grand club was really nice and made us feel really welcomed. Breakfast at the 38 restaurant is really really good. What really impressed me was that everyone was really friendly and deligent in their work . Overall we really felt like home .

We would like to thank May koh, Vijay, Muji, Khairul,Hazwan, Arie, Sara, Chelsie,Joyce, Mawi, Jolene, Mun keat, Ash, Jasmeen, Sophiaa,Evelyn and many more... For the kind hospitality rendered to us during our stay

Stayed: September 2017, travelled with family
Thank mdshafiq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, Director of Operations at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 27 September 2017

Dear mdshafiq, We are so grateful of your kind support and high recommendations to others via this post, thank you! To hear that we exude a warm and homely feel is indeed gratifying, for sure our Grand Club team will be given due recognition for their exemplary customer service. We would love to see you return soon to enjoy more of your home away from home in KL. Best wishes, Parveen Kumar, Director of Operations.

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Reviewed 20 September 2017 via mobile

Had lunch at thirty eight. The waiter was great but the food took too long to be served. Lunch took 2.5 hours to complete for a group of 9 pax. It's is too long. Salad ordered was meant to be finished at the table, arrived last and did not finish at the table.

Valet parking cost rm40. Only 1 valet driver and no change available. How is it possible for a 5 star hotel?

Very disappointing and won't recommend any lunches there unless you have the time to relax and eat there.

Stayed: September 2017
1  Thank Mhmt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, Director of Operations at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 26 September 2017

Dear Mhmt, Thank you for your patronage and sharing your observations of THIRTY8. Both shortcomings encountered came as a surprise as they are definitely not in line with our usual standard. Your feedback has been shared with the team and we assure you of our commitment to improve. The external operator for valet parking has also been alerted to ensure small change are readily available moving forth. We apologize sincerely for the inconvenience and less than favourable impression caused and hope to have another chance to welcome you back to make amend from such lapses. Kind regards, Parveen Kumar, Director of Operations.

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