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“Exceptional and truly remarkable Hotel”

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Grand Hyatt Kuala Lumpur
Ranked #3 of 353 Hotels in Kuala Lumpur
Certificate of Excellence
Reviewed 22 September 2017

I am a business traveler and staying at Grand Hyatt for past 60+ days. I have stayed across several hotel around the world and must say this is one of the best hotel I have stayed in.

Location: Excellent location. 5 mins walk from Petronas towers and right in the heart of city. You can not go wrong with the location.Stunning views of Petronas Towers from the Hotel. Better views than from Tower itself.

Service:
Exceptional Service. 5 start hotel and lives up to the standard of Hyatt properties.
I gave some feedback few weeks back and the hotel has gone out of their way to ensure I am taken care of. Truly remarkable on how Grand Hyatt acted on my feedback and ensure I come back here every time. Love the staff and service Katarina, May are personally taking care of me and preferences (not expected considering they are managers and do not have bandwidth to take care of guests individually but still they are taking time out of their schedule to ensure I am having a comfortable stay. Again truly remarkable). Front reception is excellent and always help accommodates my needs.

Food: I really like the food in the Hotel and cleaning is exceptional.

Hotel also went out of their to give me Suite Upgrade right after I became globalist. They did not need to do it but Katarina ensured I get a Suite as soon as I become Globalist. Exceptional.....

Really Really happy with the service and will keep coming back

  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank globalroadies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, Director of Operations at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 27 September 2017

Dear globalroadies, Congratulations on being our Globalist member and happy to hear you enjoyed the Suite upgrade. Your very kind endorsement made our day and indeed your great support is highly appreciated! Our colleagues are humbled and delighted too by your wonderful praise for them. I will congratulate Kathryna for her care and the efforts from May too for being so pro-active, kudos to them! We look forward to your continuous support and many more opportunities to be of service again in future. Kind regards, Parveen Kumar, Director of Operations.

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Reviewed 22 September 2017 via mobile

We stayed here for a long weekend as a getaway from Bangkok.

The hotel is in a great location, just 5 minutes from the Petronas Towers.

Our room was a huge corner suite overlooking the towers with all of the amenities you would expect.

KL is easy to get around having a free bus service and an air conditioned sky walkway.

Overall, a great stay and we will be back.

Stayed: September 2017, travelled as a couple
Thank Ashley J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, Director of Operations at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 27 September 2017

Dear Ashley J, Thank you for being our guests! We are fortunate to be strategically located with many nearby attractions and business district all within walking distance. It is indeed lovely to know you have had a great stay with promises to return, a true measure of happiness :-) Hope to welcome you back soon. Very best regards, Parveen Kumar, Director of Operations.

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Reviewed 21 September 2017

It was a great hospitality by Grand Hyatt KL, was using online check in, and the room within 10 minutes, no need to go to sky lobby to check in, been greet at lobby. Great employees, well managed, hotel of choice.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hyatt Hotels
Thank Hafiz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, Director of Operations at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 27 September 2017

Dear Hafiz H, Terima kasih for your wonderful support and kind praises. It is a great pleasure to hear you have had an enjoyable staycation over the weekend made all the more memorable by our colleagues. We hope to welcome you and your family back on many more occasions in the near future. Kind regards, Parveen Kumar, Director of Operations.

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Reviewed 20 September 2017

Placed within minutes of the famous Petronas Twin Towers, also within walking distance to Bukit Bintang, the hotel is provides guests with good shopping options. Hotel was clean but service needs to be improved.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank yazdi_yahya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, Director of Operations at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 28 September 2017

Dear yazdi_yahya, Thank you for your kind support and review posted here and internally also. We assure you we shall act on your feedback and hope show you an improved experience on your return visit. Looking forward to the next opportunity of welcoming you back again. Best regards, Parveen Kumar, Director of Operations.

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Reviewed 20 September 2017 via mobile

My family & I recently stayed during 10/9-16/9 2017. Enjoyed our stay in this hotel as the staff were very warm and friendly. Did abit of travelling in KL and at the end of the day we got to unwind in the Grand club. It was truly a hotel within a hotel. Everyone from the grand club was really nice and made us feel really welcomed. Breakfast at the 38 restaurant is really really good. What really impressed me was that everyone was really friendly and deligent in their work . Overall we really felt like home .

We would like to thank May koh, Vijay, Muji, Khairul,Hazwan, Arie, Sara, Chelsie,Joyce, Mawi, Jolene, Mun keat, Ash, Jasmeen, Sophiaa,Evelyn and many more... For the kind hospitality rendered to us during our stay

Stayed: September 2017, travelled with family
Thank mdshafiq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHKualaLumpur, Director of Operations at Grand Hyatt Kuala Lumpur, responded to this reviewResponded 27 September 2017

Dear mdshafiq, We are so grateful of your kind support and high recommendations to others via this post, thank you! To hear that we exude a warm and homely feel is indeed gratifying, for sure our Grand Club team will be given due recognition for their exemplary customer service. We would love to see you return soon to enjoy more of your home away from home in KL. Best wishes, Parveen Kumar, Director of Operations.

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Additional Information about Grand Hyatt Kuala Lumpur

Address: 12 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 353 Hotels in Kuala Lumpur
Price Range: $212 - $403 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Kuala Lumpur 5*
Number of rooms: 411
Official Description (provided by the hotel):
Overlooking Petronas Twin Towers and adjacent to Kuala Lumpur Convention Centre, Grand Hyatt Kuala Lumpur is a five-star luxury hotel strategically located in the heart of Golden Triangle shopping and entertainment district. Features 411 guestrooms including 42 suites, also showcased as having one of the largest entry-level guestrooms in the city. Highly versatile, host dynamic meetings and events at our seven event spaces. Experience interactive and authentic dining with our three vibrant restaurants featuring interactive show kitchens. Rejuvenate with traditional Malay healing and ramuan at Essa Spa, unwind at our outdoor freeform swimming pool surrounded by tropical greenery or stay fit at the 24-hour fitness centre equipped with the latest strength and cardio equipment. ... more   less 
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