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Swiss Inn Kuala Lumpur
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Reviews (1,052)
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Reviewed 6 February 2012

Located in the heart of the bustling Chinatown - it's a best location if you're an adventurous traveller who likes to blend in and breath the city real atmosphere.

The hotel is simple with basic amenities only - but you wouldn't expect anything more for that price. It's clean and the staff is friendly. The breakfast buffet is nice with western and local meals mixed.

This is not a hotel to go for a romantic runaway, but you wouldn't want to stay in KL's Chinatown in the first place in that case.

Room Tip: There are superior and deluxe rooms and the main difference is that superior rooms have no windows. This might seem odd but room without a window is not a disadvantage in this location. Chinatown is crowded and noisy and superior room provides more quiet environment. I think it's not worth paying more for deluxe room.
  • Stayed: January 2012, travelled as a couple
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Thank b79pl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2012

We ended up returning to the Swiss Inn on our way back from the Cameron Highlands. We stayed initially when we first arrived in KL. The first room was one of the newer ones and although small it ticked all of the boxes for comfort, cleanliness and necessary facilities. It was quite a trek to get to the dining area at the back though. We opted to stay in the back section in an older room (without a window) when we returned. There is certainly no comparison. Even though we were still imprressed with service, yummy breakfast and perfect location...I recommend paying the little bit extra for a room with a window and getting a newer room. Please note: we are not fussy, 5-star folks - happy with friendly, clean and comfortable. We did get to stay 5-star on our last night before flying back to Australia as we got a good deal on Agoda ($ 97 AUD inc. a very posh breakfast!) but we still ate out in a local restaurant at night because we enjoy 'soaking' in the culture. We would never have the chance of staying 5-star in Oz for that!

Room Tip: Pay the little bit extra for a room with a window
  • Stayed: July 2011, travelled as a couple
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Thank Aquagal44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2012

the best location of hotel to stay in when you are in KL.NOT FOR FUSSY TRAVELERS WHO WANT 5 STAR HOTEL!

it's located in petaling street itself, so definitely good for shopaholic like me(and all others :] )

it's really convenient to get to this hotel, just stop at plaza rakyat, and the hotel is 5mins walk away. they have a new and old wing, and i guess the deluxe room we booked through booking.com gave us the one in new wing. Yes, it is small but the room is most importantly CLEAN and the BED is very comfortable to sleep in. When you enter, the room is very fragrant and i personally like it that it is not carpeted. hates the funny feeling when you step on carpet. i know the deluxe room in the old wing is bigger then those in the new so if you are particular about size, request for the old wing.

they clean your room everyday. it feels good to come back from a whole day of shopping/sight seeing and having new towels,clean bed and replenished toiletries to use. service? fast and tip top.

so many restraunts located around the hotel and there's 24/7 convenient store and watsons. for breakfast, you have to get to the old wing and they have an array of delicious american breakfast for you. we had nasi lemak on the first day too. the waitress and waiters are really friendly, they'll great you with a smile although they are busy running around replenishing the food. the downside is that, the breakfast never change during the 4 day stay so we got pretty bored of it. you can choose to have them outside.

theres a booth located in the new wing where they sell tickets to KL menara. should definitely buy from the booth as they are selling it cheaper then at the location itself. they also have many other packages and chartered buses to take you there.

you can get to anywhere easily. masjid jamek is 15 mins walk away, lrt 5 mins walk, they have NANDOS, a&w, subway, starbucks, chinese restaurant, malay seafood restaurant,money changer, bank; anything.

one more thing, i think it will be good if they upgrade the lift in the new wing. they do not have a close button so you have to wait for the lift to close itself, like 10 seconds? not kidding.



didnt regret one bit about choosing this hotel.

great job swiss inn

Room Tip: they will ask to choose if you would like a window for your room or not (with window will cost you more). i dont think it makes a different because the deluxe room which i choose with window? it only open up slightly and behind is somebody else's room. opt for higher level room and facing petaling street if you want to have window rooms, if not, just pay less :)
  • Stayed: December 2011, travelled as a couple
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Thank SeeteeoxoxAlif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2012

As previously indicated many times in these reviews the main advantage of this hotel is the location. Otherwise this is a 2 star hotel at best – here is my story.

There are a number of adjacent buildings that make up the hotel. To the right of reception is the newer building and this is where we were allocated first – A$38 per night for a 3 night stay in deluxe (i.e. window) double room booked on Hotelclub.

This room was very small – no fridge, no wardrobe, and just a foot wide wall bench in front of the bed used as a desk. It also had 2 hangers under the bench for cloths. There was just enough room to walk around the bed.

There was a wide wide screen wall TV {about 30cms) with 11 channels (although only 10 worked). The toilet/shower was passable – the shower was separated a little and recessed so not much water came into the balance area. No safe or luggage rack, and only shampoo and toilet soap provided although there were 2 bottles of water, kettle and tea, 2 bath towels, one floor mat, and hair dryer.

The A/C was an individual unit that was noisy and impossible to set to anything but freezing so we were constantly turning it off and on.

However, the WIFI did not work in this building. We got signal but could not get the login screen to allow access. I checked every floor and it was only when I got to the ground floor that I got access. I tried this many times the first day and finally asked for another room.
When I complained about the WIFI I was told that it was the rain and that nobody else had complained. However two days later I overheard someone at reception complaining of the exact same problem and receiving the same answer as me. Fortunately I was able to help him out and reject the lies being told to him.

So we moved to another room in the rear building. This was up 2 flights of stairs, a walk to the rear down a ramp, through a security door, up a steep ramp, and then another lift. It sounds complicated but you get used to it. This rear lift also gets you straight to the café on the ground floor where the breakfast is served and where you have direct access to the Chinese night markets.

Anyway this room was much bigger with separate desk, luggage rack, wardrobe, fridge, and small (about 15inch) square TV. The toilet/shower was a little bigger however the shower is now only separated by an inadequate curtain so water goes everywhere Chinese style.
The A/C was ducted with a wall control which worked OK. The light and power bed switches took a bit of getting used to. Initially there were no towels, the TV control did not work, and the hot water tap was leaking however we were able get all of this sorted over the next few hours. However the TV reception was useless – of the 10 channels there was only 2-3 that we could actually watch or receive viable audio. The technician said he would get it sorted but that never happened.

WIFI in this room was fine although nothing flash, quite useable most of the time.

Breakfast was a buffet – again nothing flash but you could get some fruit, toast & jam, juice, and some questionable cold precooked eggs or bain-marie items such as noodles, scrambled eggs, sausages, etc.

The location is very good in the middle of Chinatown with the Hop On Hop Off bus stop directly out front and the Chinese Markets directly out back. Lots of street eating stalls close at night and a small supermarket just a few doors up. Also a Starbucks (yuk), Maccas, KFC and much larger supermarket at the end of the street. The Central Market is a small walk whilst Bukit Bingtang is a 15 minute walk in the opposite direction where there are electronics plazas and more up market stores and eating places etc.

Circumstances arose where we had to stay in Chinatown an extra day and so requested the rate for this to be informed that it would be the rack rate (about A$50) and we were told that it would be cheaper to book on the net. However, the cheaper rate we previously got on the net was for a 3 night stay and now we were booking for 1 night so the rate jumped to A$48 so we chose to go for the cheaper “Superior” room single night rate of A$42. We thought reception would understand the stupidity of this but no we actually had to change rooms (2 doors down).

Basically I feel this hotel is trading on previous reputations and I would look elsewhere next time.

Room Tip: Make sure you view the room first and check everything including internet access (not just signal). New rooms are smaller.
  • Stayed: January 2012, travelled as a couple
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2  Thank Ozitravel77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

Before making the booking I read a couple of bad reviews here, but I didn’t pay attention to it and followed the good reviews; bad idea.

The room was a mousetrap, very small, without window and for that reason it was stuffy, no ventilation.
It was in a corridor with a lot of rooms, quite noisy.

The bed was bad made; the sheet was a little dirty and broken. There was no piece of furniture where to leave the clothes, it was like camping.

I asked to be moved to another room, but I saw the other and it was something the same. Just a piece of furniture, but very old everything.

Besides, each time I wanted to connect to the Internet, I had to try it between 10 and 15 times till get it, sometimes even I gave it up.

I paid in advance two nights and for that reason I had to stay, otherwise I would have run away from there.

No matter the location, look for accommodation just near to the train, metro, underground, you can move easily around the city by it, and very cheap. It is no necessary to stay in China Town, and much less in this place.

Good luck.

  • Stayed: January 2012, travelled with friends
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Thank Lolita V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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