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Capitol Hotel
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Reviews (1,215)
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All reviewslow yat plazabukit bintangcapitol deluxesungei wangcorner roomdeluxe roomwalking distancetimes squaresister hotelexcellent locationpetronas towerscentral locationfood streetmajor shoppingimbi stationnight lifehigher floor
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769 - 774 of 1,215 reviews
Reviewed 11 February 2012

Capitol Hotel is located just opposite the back door of Sungei Wang Plaza, Low Yat Plaza and walking distance to other great malls such as Lot 10, Pavilion, Times Square and Fahrenheit 88.

Stayed in Capitol Deluxe Room which is rather spacious and comfortable. However, the sound insulation is poor. On weekends, there is a band playing at the corner of the street and they play till 1am. The loud noise of the band is disturbing.

One bad thing I encounted was that I asked for late check out on the eve of my day of check out. Check out is at 12pm. The hotel staff said that they will be charging for late check out. I managed to negotiate for 12.30pm check out, for free.

However at 11.45am, the front desk called to say they could not give me the late check out and I needed to check out at 12pm as the hotel was full. I mentioned that check out at 12.30pm was agreed upon and they should honour their agreement. The staff mentioned they understand about the agreement but the hotel is full.

I question this explanation. The hotel should know their room take-up rate way before the day the guest checks in, they should be able to tell if the hotel is full and turn away requests for late check out and instead of agreeing to provide late check out and then tell the guest there is no late check out as the hotel is full!

Room Tip: Choose rooms not facing the KL Twin Towers, they are much quieter as they are not facing traffic on the busy Jalan Bukit Bintang and the band playing at the corner of the street.
  • Stayed: December 2011, travelled with friends
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Thank ASK84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2012

Arrived too early for check in as our flight was early morning. Greeted by a very friendly lady on reception, who said she would do her best, but the room might not be available until 1 pm. She invited us into the bar, gave us a complimentary coffee each and asked what she could do to help on our first day in KL, brilliant first impression. As it turned out, they had our room ready 3 hours early even though the hotel was busy. Location is perfect, Bukit Bintang is a very tourist friendly area, shopping, eating, drinking, public transport is all on your doorstep. Our room was large and spotlessly clean, again very impreesed. We stayed on room only basis, a good decision as there are so many places to eat within a few minutes walk. We loved KL, and we loved the Capitol hotel, really good value and an amazing location.

  • Stayed: January 2012, travelled as a couple
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2  Thank 1962couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2012

This city hotel is in a perfect location for shopping and eating. It is right in the middle of a thousand shopping opportunities and Jalan Alor is only a couple of blocks away, offering Kuala Lumpur's best outdoors dining.

The rooms are tasteful, if a bit small, however given the city location this is to be expected.

The breakfast buffet has a wonderful range and is delicious.

Nice views of a very dynamic city.

Given the location it can be noisy at night, with loud bars and venues blaring music til around midnight. If you are an early and light sleeper, be warned.

Room Tip: Didn't stay in a corner room, but did have a look in one. More spacious and even better views. Might be worth spending a few extra ringgit for.
  • Stayed: July 2011, travelled with family
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Thank ascarygoat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2012

I spent here a few days during october 2011 and really had a good time. The hotel is inj Bukit Bintag area but not on the main street. Rooms are spacious and wi-fi is not free but actually works well all over the hotel. Breakfast is nothing to die for but the room rates are convenient. I think this is the hotel I prefer in Kuala Lumpur if I think at price and quality and will definitly book again there if I go back in Kuala Lumpur.

  • Stayed: October 2011, travelled solo
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1  Thank xaver72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2012

been there a couple of years ago, last trip was in mid 2011. The hotel is getting old. Rooms are not really clean. It's damn noisy there since there is a street with a lot of pubs just in front.
Be care full if you use the laundry service, you might get overcharged and end up with clothes that never have been washed....

  • Stayed: June 2011, travelled as a couple
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1  Thank MD_Naylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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