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All reviews bukit bintang golden triangle ritz carlton pavilion mall petronas towers walking distance major shopping non smoking room stayed for nights deluxe room family room an upgrade times square high floor monorail station renovation taxi
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Reviewed 4 April 2018 via mobile

We stayed in the residence, the building next to the hotel. Exceptional value for a 2 bed, 2 bath apartment that is quite new and well designed. Really good addition to have a washer dryer for a family trip ! It enough TV channels for an international travel, looks like they have not paid for a subscription (only had 1 movie channel). The security was excellent and friendly and breakfast at the hotel was very good. A little crowded but a good variety. Great pool on the roof, can even do lengths as is 25m. I would give this a 4.5 BUT there is another high rise being built next door. They seem to be working 24\7 (how is this allowed ?) and it was noisy at many times of the day and night. I pity the hotel guests looking directly onto the construction site. The pool was less relaxing due to the noise but the real issue is when there is banging and general noise at 1.00am still. The hotel really needs to make sure the site it shut down at a reasonable time. I would definitely recommend when the construction is done, but if you are a light sleeper then find somewhere else until the main building work has stopped.

Stayed: April 2018, travelled with family
1  Thank neil_warner99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettKL, General Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 5 April 2018

Dear Mr Warner,

Thank you for your review. Due to the satellite channels ranging to more than few hundred channels thus the hotel did not subscribe to all the channels and making it look as though the channel is not paid for. The hotel has relentlessly reported to the local authority to highlight the construction issue. We apologize for any inconvenience caused.

With kind regards,

Adele Ang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

We stayed at the residences. Got upgraded to a two bedroom so having two bathrooms was a big advantage. It is a new construction so it was nice, neat & clean. The shower could do with a glass door because it gets flooded every time one takes a shower.

The breakfast was decent but the same on all days. The staff could do with a few more smiles though.

The location is brilliant. Five minutes walk to pavilion mall through the RITZ.

Stayed: March 2018, travelled with family
1  Thank SidarthM1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettKL, General Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 5 April 2018

Dear Mr Sidarth,

Thank you so much for taking the time to share your feedback and observations, which are useful for our continuous improvement. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one.

Thank you & warm regards,
Adele Ang
General Manager

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Reviewed 1 April 2018 via mobile

Location is very good just minuten walk from shopping center mal restaurant a hawker stall
Room is big we book a triple bedroom was very convenience for us
Wi-Fi was fast just bathroom Amenity is not complete no bath mate just after request
Breakfast was 3 day same dishes

Stayed: March 2018, travelled with family
1  Thank soebagij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettKL, General Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 2 April 2018

Dear Mr Soebagi,

Thank you for your positive review. We appreciate very much your wonderful feedback. We are pleased to hear that you had an enjoyable stay with us. We have also noted your feedback on the other issues and will address them to ensure they will not happen again. Thank you for your patronage and we certainly look forward to welcoming you back again soon.

With regards,
Adele Ang
General Manager

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Reviewed 29 March 2018

Nice hotel, good rooms , very good breakfast ...simply loved it. So many varieties and there was almost everything you could ask for. It was a problem of plenty but no room in tummy to eat as much as your eyes feasted on. .staff okay trying to be helpful . I liked their lounge in the lobby , nice atmosphere but the cookies they were promoting were not crispy. liked everything about this hotel & might come back for a longer stay ! Hotel guys........watch out........

Room Tip: Choose rooms with City view
  • Stayed: March 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank kumarArum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettKL, General Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 30 March 2018

Dear Mr Kumar,

Thank you for your wonderful review of our hotel. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel again.

Thank you & warm regards,
Adele Ang
General Manager

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Reviewed 28 March 2018

We stayed on 04mar-8mar..Location was excellent and walking distance up and down hilly area towards Pavilion(Bukit Bintang) area as well as Sungai Wang Plaza & Etc...are also 10-15mins walk from the hotel.Over all nice place to stay with family & friends.Breakfast is good they have wide variety of foods served.Front desk was good and as well as check out time.Their service especially reception concierge and room service are also good.

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank kiah z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettKL, General Manager at Dorsett Kuala Lumpur, responded to this reviewResponded 30 March 2018

Dear Guest,

Thank you for your wonderful review of our hotel. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel again.

Thank you & warm regards,
Adele Ang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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