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“Excellent Service at Sheraton Imperial”

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Sheraton Imperial Kuala Lumpur Hotel
Ranked #26 of 342 Hotels in Kuala Lumpur
Certificate of Excellence
London
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent Service at Sheraton Imperial”
Reviewed 10 April 2012

We have stayed at Sheraton Imperial many times, again it lived up to our expectations, we always stay in the Club Rooms, and have always enjoyed the excellent service but this time we felt that it was even better than our previous stays, much improved by Ala, Essence restaurant was excellent but then it always is, vast choice for Breakfast we had one evening meal and that was also very very good, all the staff are very kind and friendly and very efficent, Derrick Felix and all his staff gave us wonderful service, the food at Sheraton is of the highest quality Rajesh Kanna the Executive Chef and his team are first rate, and he takes time to make the guests feel very welcome. We look froward to our next stay at Sheraton Imperial.

Room Tip: Club rooms are exceptionally good
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sharon w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, 13 April 2012
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Kuala Lumpur! We really appreciate your positive comments about our Club rooms, our signature breakfast at Essence and F&B team. We look forward again to welcoming you back to the Sheraton Imperial on future visits to KL. Best Regards, Chuck Abbott
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3,058 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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SIngapore
Level Contributor
45 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 8 April 2012

Location-The medan tuaku
monorail is literally at its door
step, which connects us to KL sentral
from the airport, bukit bintang and berjaya times square for all the shopping action with a breeze.

Service- Arrived hotel at 930am and was pleasantly allowed to check in to the Starwood preferred guest floor. The friendly receptionists had made efforts to attend to our room request.

Rooms- Truly amazing and comfortable stay. Twin rooms comes with two queen
size bed, 8 pillows and a daily supply of 6 bottles of drinking water. Quality of stay had indeed liven up to the Starwood brand. Hotel decor Exudes both grand and tropical Asian flavor in both the rooms and lobby areas. Room size of 42sqm with walk-in wardrobe was probably the biggest hotel room in KL city. Our rooms have view to the KL tower. You may also request for free ice and shaver.

Special tribute especially to the house keeping team on our floor (we stay at room 3216) for their heart-warming fine touches made to our room while we were outside.

Tips- The street behind Sheraton is lined with pubs and bars and there is a malay coffee house that sells satay etc round the clock. The only SOGO in KL can also be reach on foot in 10mins, with a weekend pasar malam across the road that sells really cheap buys. Register yourself at the conceirge for free morning/noon shuttle to KLCC or Bukit Bintang for all the convenience. A small note is that not all taxi drivers may know the location of this hotel.

As a frequent leisure traveller across Asia, Sheraton is probably the one of the best i have come across. No regrets for paying the premium. Coming back for sure the next time im in KL. Thanks Sheraton!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank urbanmale_tods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, 13 April 2012
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Kuala Lumpur! We really appreciate your positive comments about our rooms & room attributes, metro station accessibility, housekeeping team and the surrounding location/mall/restaurants. Glad you took advantage of our free shuttle service to KLCC/Bukit Bintang! We look forward to welcoming you back to the Sheraton Imperial on future visits to KL. Best Regards, Chuck Abbott
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Perth, Australia
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 April 2012

Hotel needs makeover but very clean
not central to main drag shops BUT free shuttle to attractions + next to monorail
Club Level staff FAB! Mentioned that we had a 11:30pm flight to Europe & they extended our checkout till 6pm & invited us to Club drinks/supper till will fly. Very welcoming to our toddler :)
Stayed in suite. Worth it with a toddler, lots of space for play.
Great shower/bathroom
Very comfy bed
TERRIBLE room service food
EXCELLENT Breakfast downstairs & food in club at night

Room Tip: suite is best with kids & club level access as kids are allowed!
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Honeymoon07Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, 8 April 2012
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Kuala Lumpur! We really appreciate your positive comments about our spacious suites, our signature breakfast at Essence, complimentary shuttle service, convenience of metro station and friendliness of our staffs. Its great to know that you have enjoyed our late checkout service and Club Lounge. We look forward to welcoming you back to the Sheraton Imperial on future visits to KL. Best Regards, Chuck Abbott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 2 April 2012 via mobile

Stayed at this hotel for 2 nights at the end of march, before I made this booking I did quite a bit of research on hotels in the area of KL as our stay was very important to me as it was a surprise stay for my partner to celebrate our annivarsary of our civil partnership. I emailed the hotel manager mr chuck abbot on the 25th January informing him of our stay and that it was going to be our annivarsary and asked for his help in making it a memorable one for my partner which was going to be a surprise. I had an email back from a ms pei ling informing me that annivarsary ammenties would be supplied during our stay and that we would be looked after which I thought was great! Checked in at the hotel where the gentleman congratulated us on our annivarsary. Apart from this , this is all that happened, no fruit in the room, not even a card NOTHING.i felt really disappointed as ms pei ling assured me that we would be looked after and feel that this was not the case....nothing was followed through. I would like to add that the sheraton is a lovely hotel, a great room, fab breakfast and pleasant staff but feel that my expectations were not met mainly because we are a gay couple the annivarsary request was retracted by the hotel, would I stay here again.....properly not

Stayed March 2012
Helpful?
Thank James8896
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, 8 April 2012
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Kuala Lumpur! Firstly, we would like to apologize for not delivering the anniversary ammenities and we have emailed you seperately to explain on our miscommunication. Feedback that you have given will help us improve on our service delivery to all guests. We also appreciate your positive comments about our spacious rooms, our signature breakfast at Essence and friendliness of our staffs. As mentioned in the seperate communication, we hope that this isolated incident wont stop you from booking our hotel again. We look forward to welcoming you back to the Sheraton Imperial on future visits to KL. Best Regards, Chuck Abbott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
england
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 April 2012

Stayed here for 4 nights in Club room. Grand old hotel with a magnificent staircase in lobby! Friendly helpful staff.

Room was large with big wardrobe space and large bathroom - however I thought the furnishings were a bit old fashioned and dated, not my taste but you can see the old grandeur there. Room was on 33rd floor but we didn't get the rooms facing the twin towers so the view was not very good though we could see the Menara tower.Could hear the noise from the bars in street below which went on till 5am some nights! Not so good if you are a light sleeper which I am.

However the best thing about the hotel was the buffet breakfast in Essence restaurant - fabulous! Huge selection of food including western and all types of Asian food and freshly squeezed fruit juices of whatever combination you like and I also loved the ice creams! I know - ice creams for breakfast? But it was so delicious and creamy and irresistible!

We also had the use of the Club lounge for cocktails and canapés in evening which were great too and the barman and other staff there were very willing to serve our cocktails.Thanks guys, we loved it all!

Location wise the hotel is not in main shopping area of bukit Bintang but monorail station is nearby and very easy to use to get around.

Overall, I would be very happy to stay in hotel again the next time I am in KL.

Room Tip: Get a room away from the street where the bars are!
See more room tips
  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank orchidluv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Imperial_KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review, 2 April 2012
Thank you for taking the time to write a review regarding your recent stay at the Sheraton Imperial Kuala Lumpur! We really appreciate your positive comments about our spacious rooms & bathrooms, our signature breakfast at Essence, convenience of metro station, Club Lounge drinks and friendliness of our staffs. Thank you also for your comment about the noise outside the hotel and for allowing us to learn from your experience.We look forward to welcoming you back to the Sheraton Imperial on future visits to KL. Best Regards, Chuck Abbott
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Property: Sheraton Imperial Kuala Lumpur Hotel
Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Kuala Lumpur
#18 Romantic Hotel in Kuala Lumpur
#19 Business Hotel in Kuala Lumpur
#26 Family Hotel in Kuala Lumpur
#26 Luxury Hotel in Kuala Lumpur
Price range (per night): $99 - $146
Hotel Class:5 star — Sheraton Imperial Kuala Lumpur Hotel 5*
Number of rooms: 385
Official Description (provided by the hotel):
Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more   less 
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Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur

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