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InterContinental Kuala Lumpur
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Reviews (2,833)
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1,530
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All reviewsserena brasserieambassador memberpetronas towersthe club loungejalan ampangampang park stationpremier roomroom upgradefree shuttlechinese restaurantbusiness tripking bedbreakfast buffet isfive star hotellate checkfew minutes walkshopping mall
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1,866 - 1,871 of 2,833 reviews
Reviewed 25 May 2012

Seamless check-in. Typical intercon standard so rooms were okay. Service at club lounge was great. Location wasn't very convenient for tourists, but a complimentary shuttle to bukit bintang (at hourly intervals) did help. Breakfast wasn't amazing - reasonable variety.

  • Stayed: April 2012
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2  Thank Weept
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ICKL, E-Commerce Executive at InterContinental Kuala Lumpur, responded to this reviewResponded 1 June 2012

Dear Weept,

Thank you for the feedback on Tripadvisor. We are pleased to hear that you enjoyed the Club InterContinental Lounge. In addition to the shuttle service we offer to KLCC and Bukit Bintang area, we are located right next door to a subway station just a 2 minute walk from our hotel. We have sent your comment on the breakfast to our Food & Beverage Director to review with the team. Only with feedback can we continue to improve.

Once again, we thank you and we look forward to welcoming you back to the hotel soon.

Sincerely,
Juliet Wong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2012

This hotel was a major disappointment. Wifi didn't work (staff admitted that is a permanent problem); it was extremely noisy at night, even on the 19th floor (it seems there is a nightclub near the hotel); and the food and rooms were not as good as some other KL hotels. On the plus side, the bed was very comfortable and the bathroom had an excellent shower. However, my advice would be - especially for business travelers - to pay a bit extra and stay at the Mandarin Oriental, which is much, much better.

  • Stayed: April 2012, travelled on business
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1  Thank kwjnewman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ICKL, E-Commerce Executive at InterContinental Kuala Lumpur, responded to this reviewResponded 1 June 2012

Dear kwjnewman,

Thank you for the review on Tripadvisor. Please accept our apologies with reference to the noise and your disatisfaction with the wifi connection. We have recently upgraded our offerings to meet the needs of our guests, especially our business travelers so we will look into your stay and work on the solution. We do hope you will consider us again when you stay in KL. This week we revealed our new lobby after renovating and we think you will enjoy the new look.

We do hope to welcome you back on your next visit to KL.

Sincerely,
Juliet Wong

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Reviewed 22 May 2012

Room was very clean with good ammenities. First hotel in Malaysia (by my experiance only) that provided condoms in the hotel.. hehehe.. Service was good and prompt and always with a smile. Would definately stay here again.

  • Stayed: December 2011, travelled on business
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2  Thank RACD76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2012

This used to be the Nikko hotel before the intercon management took over. Location is great. Right next to the LRT(light rail transit) staton which takes you straight to Sentral state from where you can catch either the Express train to the airport or the bus to the budget terminal.
The entrance was being heavily redone so the lobby is a bit small however that means they have dropped their room rates to a mere us$110 a night. Great value.
The breakfast which was included however was a disappointment on both mornings I was there. I have stayed at both greater and minor hotels in KL, and the fare was not only smaller in terms of range, the food was so-so. Example was the coconut rice was soggy that is if you could get to it. Even the nearby Maya hotel which is smaller had better food.
The room on the other hand was great. I was upgraded to the newly redone premium room which had a gigantic super king sized bed. All the usual mod cons were in there.
Overall grat value right now but likely to go up in price once they finish with their ,

  • Stayed: May 2012, travelled on business
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1  Thank babywine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ICKL, E-Commerce Executive at InterContinental Kuala Lumpur, responded to this reviewResponded 1 June 2012

Dear babywine,

Thank you for the feedback on Tripadvisor. We are delighted that you have found a great value of our products especially on the room facilities, you must have stayed in our newly refurbished Grand Premier category room, we love those beds! You are certainly right about our hotel location which close to the subway station. Please accept our sincere apologies with your breakfast and we have sent your comment to our Food & Beverage Director to review with the team. On your next visit, be sure to visit us to see the changes of the hotel as we have unveiled our new look of lobby.

Once again, we thank you for feedback and we look forward to welcoming you back to the hotel soon.


Sincerely,
Juliet Wong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2012 via mobile

Convenient location along Jalan ampang. Use the LrT at your doorstep to beat the city jam. It is within walking distance of great and affordable food. Check out the Souled Out Bar next to the British high Comm. Pleasant surprise of complimentary wifi for hotel guest.
Well worth the money. Check in service was a little slow though, and the main lobby is undergoing renovation. Hope it gets an awesome facelift upon completion.

  • Stayed: May 2012
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Thank sharonsoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ICKL, E-Commerce Executive at InterContinental Kuala Lumpur, responded to this reviewResponded 1 June 2012

Dear Sharonsoon,

Thank you for the review on Tripadvisor. You are certainly right about our location which is convenient to most of the tourist attractions and just a stone throws distance to the subway station. On your next visit, be sure to visit us to see the changes of the hotel as we have unveiled the new look of our lobby this week! You may check out some of the new lobby pictures in our Facebook Page too!

Once again, we thank you for your valuable comments and we look forward to welcoming you back to the hotel soon.

Sincerely,
Juliet Wong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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