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“Had a great stay”

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InterContinental Kuala Lumpur
Ranked #11 of 346 Hotels in Kuala Lumpur
Certificate of Excellence
Singapore, Singapore
Level 5 Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Had a great stay”
Reviewed 24 February 2012

Room was on a high floor facing main road. It was spacious with a spacious bathroom. Loved the separate bathtub and shower. Definitely a good deal. Made for a nice Christmas weekend.

Room Tip: Great MRT access.
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  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beijinggul X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ICKL, General Manager at InterContinental Kuala Lumpur, responded to this review, 21 March 2012
Dear Guest,

Greetings from InterContinental Kuala Lumpur!

Thank you for staying with us during your recent visit to Kuala Lumpur. We are indeed very happy to know that you had an enjoyable stay here especially our room facilities had fulfilled your expectations. Customer feedback is vital to the hotel, ensuring the hotel team can continually improve hotel services and facilities .

Once again we thank you for taking time to share your experience with us and we look forward to welcoming you back very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (414)
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English first
Brisbane, Australia
Level 5 Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 February 2012

Is just the best. Service is great, decor is great and even though not in city centre have a shuttle running hourly. Just a tip spend the extra and get a club room. Well worth it includes breakfast and internet and use of club facilities which get you high tea at 3 and cocktails at 6 and small snacks and drinks during the day. Open from 6.30 a.m. to 11 p.m. Got upgraded to Ambassador Suite thanks to a tip from another tripadvisor review. Thanks sorry don't remember who.

Room Tip: get a club room if you can. Gets you heaps of extras and not much more and likely get upgraded to...
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  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ICKL, General Manager at InterContinental Kuala Lumpur, responded to this review, 21 March 2012
Dear Guest,

Greetings from InterContinental Kuala Lumpur!

Thank you for sharing your experience with us on Tripadvisor. We are delighted to hear that you had a wonderful stay and enjoyed the facilities in our hotel! It is indeed our pleasure to consistently provide a quality service to our guest.

We look forward to welcoming you back very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth
Level 5 Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 19 February 2012

Very pleasant stay for New Year.
Excellent service in Club Lounge.
Staff all friendly and helpful.
Location great for Petronas Towers and access to train station.
Tip: Be aware that the airport taxi can be expensive and delays can be long.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DiggerDeals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ICKL, General Manager at InterContinental Kuala Lumpur, responded to this review, 21 March 2012
Dear Guest,

Greetings from InterContinental Kuala Lumpur!

Thank you for staying with us during your recent visit to Kuala Lumpur. We are delighted to know that you had a memorable stay at InterContinental Kuala Lumpur and you were overall satisfied with our room, facilities and services. It is indeed our pleasure to consistently provide a quality service to our guest. Your comments will definitely encourage all to give our best and to strive for excellence in providing the finest to our guests.

We are also pleased to know that you had found the location of our hotel convenient as we are located in the city centre and it is walking distance to the iconic Twin Towers and Light Railway Transit station. Besides public transportation, we also provide daily shuttle service to KLCC and Bukit Bintang (Farenheit 88). Our Concierge will be more than happy to show you the schedule of the shuttle service.

Once again, we thank you for choosing InterContinental Kuala Lumpur and we look forward to having you again during your next trip to Kuala Lumpur.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level 6 Contributor
87 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 17 February 2012

After an absence of 5-6 years the hotel is still in good condition exactly the same as before when it was Nikko. True it might be renovated after changing of the chain some part not renovated like the bathroom still in good condition too.

Room Tip: If possible, improving the selections of breakfast to suit foreigners' taste would make the hote...
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Prasas T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ICKL, General Manager at InterContinental Kuala Lumpur, responded to this review, 21 March 2012
Dear Guest,

Greetings from InterContinental Kuala Lumpur!

Thank you for staying with us again during your recent visit to Kuala Lumpur. We are indeed very happy to know that you had an enjoyable stay here and our hotel’s facilities and services had fulfilled your expectations.

The hotel is currently undertaking a complete makeover program that involves the guest rooms as well as public areas and we assure you that you will see great improvement once the makeover completes.

We look forward to welcoming you back and an opportunity of serving you an imparting a better guest-experience at InterContinental Kuala Lumpur.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
99 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 15 February 2012

I can't complain about the 'standard' of this hotel it is a genuine 4 star bordering on five. Location is good, rooms are very good. Wifi is good and staff carry smiles everywhere. It is very comfortable, the bathrooms are very good, the beds very comfortable. Nice TVs, well stocked rooms.

Limited choice on the menus for vegetarians, the chefs in the chinese and main restaurants are not accomodating. This is actually a bit of a 'Malaysia' problem, vegetarians need to seek out good accomodating placed, but you might expect hotels to understand right?

The biggest area for improvement is that their staff desperately need some training in customer service... a few examples.

- OK, so i turned up a bit early, I know they have an early check in policy, but there was simply no room for flexibility. Front desk tried the good old "I would check you in sir but we have to wait for people to check out", so I pointed them to the couple next to me who were..... well.... checking out. Then the receiptionist tried the "Well I can't check you in unless you pay half room rate as it would be classed as an early check in", I asked if she didn't mind speaking to her manager to see if I could be accomodated, I couldn't, but her managers manager was very accomodating and ensured they got a room ready for me. problem solved so what am I complaining about - well after a 12 hour flight and 16 hours on the road, you don't really want this do you? Like I said I was early but some flexibility would be nice..
- OK so I got here a bit early, another luxury hotel would have greeted my long wait with a complimentary drink, but no - no coffee, no soda, no nothing.....

Breakfast, on Two mornings no fewer than three people (each Morning) came to ask if I wanted coffee or tea. It's nice that they are being so attentive but after I said no, perhaps they could have picked up on this?

I am not sure what the "Make my room" button is for at this hotel.... When you go out foor a couple of hours in a luxury hotel, you press the magic button and the housekeepers tend to prioritise those rooms, you return and hey presto.... Not here. Three days in a row I tried this little magic trick but it didn't work. The housekeeper appears when he is ready - not when you are ready.

I don't want this to sound overly negative, I am after all giving it four stars (!), The management simply need to pick up on the customer service issues, tweak it somewhat and notice how much of a difference it makes on our stays.....

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HarjBirmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ICKL, General Manager at InterContinental Kuala Lumpur, responded to this review, 21 March 2012
Dear Guest,

Greetings from InterContinental Kuala Lumpur!

First and foremost, please accept our sincere apologies for the challenges during your recent stay with us. Training and coaching programs have been put in place to rectified this issues. Weekly reviews are conducted by the respective departments to ensure that service levels are improved to serve our guests better.

We hope that despite your disappointment on this occasion, the hotel will have the opportunity to welcome you back to our hotel sometime in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Kuala Lumpur

Property: InterContinental Kuala Lumpur
Address: 165 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Kuala Lumpur
#7 Spa Hotel in Kuala Lumpur
#11 Luxury Hotel in Kuala Lumpur
#11 Family Hotel in Kuala Lumpur
#12 Romantic Hotel in Kuala Lumpur
Price range (per night): $147 - $514
Hotel Class:5 star — InterContinental Kuala Lumpur 5*
Number of rooms: 473
Official Description (provided by the hotel):
A jewel in the heart of Malaysia, InterContinental Kuala Lumpur offers one of the most sought after locations in the city, making it an ideal urban retreat for both business and leisure travelers. The hotel is just steps away from the iconic Petronas Twin Towers and Kuala Lumpur Convention Centre and within walking distance to countless other shopping and entertainment activities. Choose to work in comfort or luxury in the 473 spaciously designed rooms, including 110 newly renovated Grand Premier Rooms that feature modern, earth tone furnishings and state-of-the-art enhancements. Wine and dine in style with a selection of restaurants including the award-wining Tatsu Japanese Restaurant, Tao Chinese Cuisine, Serena Brasserie, OneSixFive and Bentley's Pub. InterContinental Kuala Lumpur also boasts eight meeting rooms and two conference venues to host memorable events from an intimate group of 20 or a large conference of 600 people. ... more   less 
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Also Known As:
Intercontinental Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Nikko Hotel
Nikko Kuala Lumpur

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