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Shangri-La Hotel Kuala Lumpur
Ranked #5 of 342 Hotels in Kuala Lumpur
Certificate of Excellence
Abu Dhabi, United Arab Emirates
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Highly recommended”
Reviewed 2 July 2013

Very nice hotel, family with two kids. We enjoyed our stay at this hotel. Th stat were so helpful, food was great, seafood dinner was amazing, breakfast was extremely nice and tasty. The hotel is nice





  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
2 Thank Toufic H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,878 reviews from our community

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Rating summary
  • Location
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  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,422)
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English first
Melbourne, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 July 2013

A lovely hotel with everything one needs. Walking distance from many attractions and transport. Very helpful with difficult dietary requirements and allergies. I was able to enjoy my meals with confidence. They made our experience a delightful one.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Schyblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo Japan
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 July 2013

Everything is great! The moment you arrive the staff make you feel at home, we stay 5 nigths at one of the suite room in the 16 floor, for the end of last year and the beginning of this one.
The room was big, clean and cozy, the bed super comfortable. Nice, spacious and comfy living room. big windows, lots of day light.
Two separated toilets! The bathroom big and elegant, the amenities aromatic and good quality.
Fresh fruits every day ,mineral water, cofe and tea.
The Horizon lounge sevice is superb, you can enjoy something to eat or drink there all day long.
Breakfast have a lot of variety of food and drinks, eveything delicious.
The manager at the Horizon Lounge and the staff well deserve a congratulation for excellence in service!
The French and Chinese restaurante, really good food.
Room service: delicious food good, wine, for this kind of luxury hotel very reasonable price.
We had such a fantastic time there especially the New Years Eve party at the lobby ,so much fun! Surely we will like to go back.
Also our driver of the blue taxi of the hotel, Alfred, so kind and so much knowledge about everything in Kuala Lumpur and Malaysia in general. Thank you all very much. And please never change!
We like to thanks all the staff at the Shangri-La hotel in Kuala Lumpur, they smile and greet you every time they see you. And they really care for all this little details that make your holidays memorable.
I'll recommend this beautiful hotel to everyone. Great quality for this price. Only good things to say about it.

Room Tip: Club Horizon level rooms.
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fioriypom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 1 July 2013

This is my 4th stay in the place but excellent service as usual. Greeted by hotel staff at the lobby and immediately directed to concierge for check-in which took less than 10 mins, after which I was escorted straight to the lift lobby by a hotel staff.

Location: Slightly off major Pavilion etc shopping area but within walkable distance (roughly 10-15 mins short walk). Pizza Hut and KFC right next to the hotel within 5 mins walk with grocery stores nearby.

Room: Spacious as usual with fruits already in the room to welcome guests. Bed is very comfortable with 6 bottled water! Big desk for laptop and paperwork, as well as HDMI/VGA/S-video etc direct input to Samsung LCD TV which is ideal for video conferencing

Food: Very quick room service. Ordered some traditional noodles at 9pm which took less than 15 mins to arrive. Also want to highlight excellent service at Lemon Cafe as I was in a hurry for meeting and asked for something "ready to go". Staff immediately gave me a big box to grasp pastries on the buffet table without a word. They even asked if I need a coffee which I grabbed and left straight the way. Definitely a "think out of the box" service experience for busy business professionals

Facilities: Tried swimming pool but not the gym. Big half-moon shaped pool albeit the water is a little bit too cold at night although perfectly acceptable outdoor. Also got chairs and a pub by the pool which is ideal for daytime swimmers

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Derek K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 July 2013

Could not have been better and I have stayed at many , best breakfast spread in asia,staff were fantastic, great central location, but leave plenty of time to dodge the traffic to airport. Rooms excellent.




Room Tip: No improvement required, top staff
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
2 Thank simmsail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel Kuala Lumpur

Property: Shangri-La Hotel Kuala Lumpur
Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Price range (per night): $155 - $218
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Official Description (provided by the hotel):
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur

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