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Shangri-La Hotel Kuala Lumpur
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Reviews (7,536)
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5,540
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5,540
1,473
379
84
60
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All reviewshorizon clublemon gardenarthur's barpetronas towerschocolate fountainlobby loungeour honeymoonupgraded to a suitefantastic hotelbreakfast buffetpool area isfive star hotelclub rooman upgrademonorail stationlate checkbukit bintang
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4,610 - 4,615 of 7,536 reviews
Reviewed 2 July 2013

A lovely hotel with everything one needs. Walking distance from many attractions and transport. Very helpful with difficult dietary requirements and allergies. I was able to enjoy my meals with confidence. They made our experience a delightful one.

  • Stayed: June 2013, travelled as a couple
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Review collected in partnership with shangri-la.com
1  Thank Schyblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2013

Everything is great! The moment you arrive the staff make you feel at home, we stay 5 nigths at one of the suite room in the 16 floor, for the end of last year and the beginning of this one.
The room was big, clean and cozy, the bed super comfortable. Nice, spacious and comfy living room. big windows, lots of day light.
Two separated toilets! The bathroom big and elegant, the amenities aromatic and good quality.
Fresh fruits every day ,mineral water, cofe and tea.
The Horizon lounge sevice is superb, you can enjoy something to eat or drink there all day long.
Breakfast have a lot of variety of food and drinks, eveything delicious.
The manager at the Horizon Lounge and the staff well deserve a congratulation for excellence in service!
The French and Chinese restaurante, really good food.
Room service: delicious food good, wine, for this kind of luxury hotel very reasonable price.
We had such a fantastic time there especially the New Years Eve party at the lobby ,so much fun! Surely we will like to go back.
Also our driver of the blue taxi of the hotel, Alfred, so kind and so much knowledge about everything in Kuala Lumpur and Malaysia in general. Thank you all very much. And please never change!
We like to thanks all the staff at the Shangri-La hotel in Kuala Lumpur, they smile and greet you every time they see you. And they really care for all this little details that make your holidays memorable.
I'll recommend this beautiful hotel to everyone. Great quality for this price. Only good things to say about it.

Room Tip: Club Horizon level rooms.
  • Stayed: January 2013, travelled as a couple
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1  Thank Fioriypom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2013

This is my 4th stay in the place but excellent service as usual. Greeted by hotel staff at the lobby and immediately directed to concierge for check-in which took less than 10 mins, after which I was escorted straight to the lift lobby by a hotel staff.

Location: Slightly off major Pavilion etc shopping area but within walkable distance (roughly 10-15 mins short walk). Pizza Hut and KFC right next to the hotel within 5 mins walk with grocery stores nearby.

Room: Spacious as usual with fruits already in the room to welcome guests. Bed is very comfortable with 6 bottled water! Big desk for laptop and paperwork, as well as HDMI/VGA/S-video etc direct input to Samsung LCD TV which is ideal for video conferencing

Food: Very quick room service. Ordered some traditional noodles at 9pm which took less than 15 mins to arrive. Also want to highlight excellent service at Lemon Cafe as I was in a hurry for meeting and asked for something "ready to go". Staff immediately gave me a big box to grasp pastries on the buffet table without a word. They even asked if I need a coffee which I grabbed and left straight the way. Definitely a "think out of the box" service experience for busy business professionals

Facilities: Tried swimming pool but not the gym. Big half-moon shaped pool albeit the water is a little bit too cold at night although perfectly acceptable outdoor. Also got chairs and a pub by the pool which is ideal for daytime swimmers

  • Stayed: June 2013, travelled on business
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2  Thank Derek K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2013

Could not have been better and I have stayed at many , best breakfast spread in asia,staff were fantastic, great central location, but leave plenty of time to dodge the traffic to airport. Rooms excellent.




Room Tip: No improvement required, top staff
  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
2  Thank simmsail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2013

We had booked a Horizon Club room and upon discovering it was our honeymoon at check in, we were upgraded to a Horizon Club suite. The suite was spacious and clean and the turndown service is a nice touch. The gym at the hotel has a wide range of modern equipment, staff are very friendly and helpful and the perks that come with staying in a Horizon Club room (afternoon tea provided, breakfast in the private lounge) only added to the experience. Hotel is centrally located with a few minutes walk to the closest monorail station and v.close to the Petronas Towers. Would definitely stay here again!

Room Tip: Book a Horizon Club room / suite
Stayed: June 2013, travelled as a couple
2  Thank roamifshewantto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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