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12 - 17 of 832 reviews
Reviewed 24 July 2019 via mobile

The hotel location is great just opposite the main Kyoto train station. The rooms are clean wide compared to hotel rooms in Japan. The breakfast is great variety and international.
The only thing we did not like is that when we checked out early and we left the luggage we were not allowed to use the lobby to open the bags later on that day

Date of stay: April 2019
Trip type: Travelled with family
2  Thank Enas2011
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Venture809481, お客様担当マネージャー at Hotel Keihan Kyoto Grande, responded to this reviewResponded 31 January 2020

"Thank you for choosing to stay with Hotel Keihan Kyoto Grande.

We are glad to have been of assistance to you during your travels.
We look forward to meeting you again in the future.
We look forward to seeing you again on your next trip to Kyoto."

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2019 via mobile

Stayed at the Keihan as part of a July business trip to Japan. The hotel is directly opposite the Kyoto Rail station as well as the bus boarding area for busses to the Osaka Airports. The rooms appear to be a decent size, the beds comfortable and the showers functional and hot.

Utilized the breakfast buffet and while not overwhelming the food was a good quality, had a wide multicultural variety and was professionally displayed.

Overall a good location to use as a base or simply for an overnight stay when you need to be near the two popular modes of transport, train and bus.

Date of stay: July 2019
Trip type: Travelled on business
3  Thank 801AlanB
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Venture809481, お客様担当マネージャー at Hotel Keihan Kyoto Grande, responded to this reviewResponded 31 January 2020

"Thank you for choosing to stay with Hotel Keihan Kyoto Grande.

We are glad to have been of assistance to you during your travels.
We look forward to meeting you again in the future.
We look forward to seeing you again on your next trip to Kyoto."

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2019 via mobile

Overall a nice hotel conveniently located across the street from Kyoto Station. Kyoto Station was where our bullet train arrived. The rooms are small but probably typical and possibly large by Japanese standards. We did not like as a couple sleeping in two single beds room. The amenities were plentiful and bathroom was nice. The bathtub was of good size.

We went to the rooftop that was expensive with slim offerings. The food that should have been hot was cold and not all that good. The drinks at least for the alcohol options were meager. Choice between a high ball and flat beer. We ordered a pizza prepared by the 2nd floor restaurant and delivered to the rooftop at extra charge that was pretty good.

Date of stay: July 2019
Trip type: Travelled with family
2  Thank WilliamP204
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Venture809481, お客様担当マネージャー at Hotel Keihan Kyoto Grande, responded to this reviewResponded 31 January 2020

"Thank you for choosing to stay with Hotel Keihan Kyoto Grande.

We are glad to have been of assistance to you during your travels.
We look forward to meeting you again in the future.
We look forward to seeing you again on your next trip to Kyoto."

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2019 via mobile

This is a very nice, quiet hotel with restaurants and shops on the basement floor, a mall close by and very easy access to Kyoto station across the square. The language skills in the reception could be better, but the staff is nice and friendly. The breakfast buffet has a very large selection of food, but is also a bit costly.

Speaking of cost we payed for the breakfast and afterwards received a note in our room from the staff, that we should come to the reception and settle a discrepancy. It turned out, the discrepancy was due to a calculation fault on their account and added op to a lousy 50 yen. I honestly do not think it was appropriate to bother us with this and accordingly I rate this hotel to 3 instead of 4.

Date of stay: July 2019
Trip type: Travelled as a couple
1  Thank marcor66
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Venture809481, お客様担当マネージャー at Hotel Keihan Kyoto Grande, responded to this reviewResponded 31 January 2020

"Thank you very much for your kind feedback.
We are truly sorry that we left an unpleasant impression on you despite your choice to stay with us.
We will do our best for improvements in the future.
Next time you come to Kyoto, we will appreciate having you as a guest in our hotel.
Hotel Keihan Kyoto Grande"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2019

We stayed in a Superior Room 13th Floor, Twin Beds with Free WiFi and Breakfast for four nights. The location was fantastic as it was right across from Kyoto Station. There were so many restaurants, convenience stores, department stores, supermarkets etc., within walking distance to the hotel. There were also, three heritage listed temples within walking distance to the hotel. Although a very busy hub, it was quiet in the room.

The hotel seemed a little disorganised at the front desk, mostly because of the luggage storage system. The front desk staff were polite and very good. Check-in process was easy and quick.

The room was very clean. The beds were very firm and the pillows were tiny and awful. There was a chair and small table, a tiny wardrobe with one shelf, separate room with bidet with sink and one bedside table and a small shelf along part of the room, another small cupboard under the TV with iron and ironing board. There was another small cupboard that housed glasses, cups, tea, coffee and kettle. A small bar fridge and not very good lighting in the room and a small safe.

The bathroom was small but functional and there was a bath/shower combination with sink and shelf under sink. There was shampoo, conditioner, body wash, toothpaste, toothbrushes, cotton buds, sponge, comb and razors.

The 13th floor also had a small lounge area with a coffee machine, ice machine, tea, fruit juice and cans of drinks.

Room tip: 13th floor rooms have access to a small sitting area with complementary drinks
Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Tania291
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Venture809481, お客様担当マネージャー at Hotel Keihan Kyoto Grande, responded to this reviewResponded 31 January 2020

"Thank you for choosing to stay with Hotel Keihan Kyoto Grande.

We are glad to have been of assistance to you during your travels.
We look forward to meeting you again in the future.
We look forward to seeing you again on your next trip to Kyoto."

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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