We recently spent 3 days in this very quaint ryokan and had a fabulous time. The rooms are attractively laid out, ( we had the tea ceremony room and our friends stayed in the garden rooms) clean and comfortable and the staff are very helpful and friendly. We were quite a large group ( 3 families) and the ryokan catered very well for all of us. The central meeting area has wifi and is also where you eat breakfast and a place to relax in the evenings when you come in from sightseeing etc. We even were treated to traditional lion dances over breakfast as we were there over the new year season!The staff were always on hand to help with obtaining bus tickets, calling taxis and assisting with any help we needed. The ryokan is centrally located and an easy walk from the station. I have been going to Japan for 20 years now and I wouldn't hesitate to recommend this ryokan- especially as the service makes the stay so relaxed and enjoyable. One piece of advice, book early and get the best rooms- I would recommend the Japanese style rooms.