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bjbandclm
Brisbane, Australia

Excellent

Review of Oriental Hotel
5.0 of 5 bubblesReviewed 6 July 2019
Well worth the money. Excellent location, staff and facilities. Will stay there again if we get the chance. A 5-10 minute walk from the train station. We sent our suitcases via the Black Cat delivery system (also excellent)
Great pre-cruise hotel for those looking for comfort, location and port convenience.
Date of stay: May 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this review
Responded 18 July 2019
Dear bjbandclm,

Thank you for your review and kind words! We are glad to hear that everything was excellent and we would love to have you back anytime!

As you mentioned we are just a few short minutes from both Kobe ports and are a popular destination for pre-cruise travelers. We hope that your cruise was just as enjoyable as your stay.

Thank you once again for taking the time to share your experience and we hope you have an excellent day.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 13 June 2019 via mobile

Stayed at the Oriental twice in 5 days, in between trips to Kyoto and Nagasaki, a hotel which had a relaxed feeling despite the first rate service.
Rooms are large for Japan, comfortable beds, nespresso machines and a free minibar on the exec floor. The gym is small but has the equipment you need for a holiday workout.
Breakfast stood out as the best we had on our trip, try the eggs benedict and the dim sum.
Will definitely be returning here on our next time in Kobe, superb stay.

Date of stay: June 2019
Trip type: Travelled with family
1  Thank JamesC690
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this reviewResponded 19 July 2019

Dear JamesC690,

Thank you for your kind words and were pleased to hear that your stay with us was one to write home about! (twice!)

We are very happy to hear that you were able to find a little R&R while with us and we sincerely look forward to having the pleasure to serve you again in the future.

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Reviewed 13 June 2019

The most wow factor of this hotel is the extraordinarily large designers boutiques surrounding it from all four sides. Tucked away in a quiet location and only a stone throw from the whatever little hustle and bustle of the downtown and the china town which has acquired a new life since the chinese have started to visit this city. Breakfast is average, there is nothing more than the expected average fare. Rooms are mid size but the bathroom and shower being in two separate sections is a little cumbersome.
Service is with a smile and the view from the top,(reception is on the 17th floor) is fantastic. This hotel is the typical antiseptic, safe bet.

Room tip: Go for the harbor view room
Date of stay: June 2019
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank dubaiite
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this reviewResponded 19 July 2019

Dear dubaiite,

Thank you for taking the time to share your experience with us and the wonderful folks here on TripAdvisor. We do hope you enjoyed your stay with us and appreciate your feedback.

We are constantly looking for ways to improve ourselves as well as our guests experience with us and look forward to some exciting changes and upgrades in the future.

Thank you again for your review and we hope you have a great day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2019

This hotel is well worth it. Get the executive level and enjoy the breakfast and the items in the minibar without additional cost. Excellent location, service, amenities and food. We enjoyed welcome drinks on at the terrace bar and had lunch at medium rare (kobe beef) overlooking the harbor. It was amazing. What a gem.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Tara R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this reviewResponded 7 June 2019

Dear TJRTravel,

We thoroughly agree with your recommendation of our Executive level rooms! Complimentary mini bar as well as "Welcome Drink" at our bar J.W.Hart is just one of the many ways to enjoy Kobe. As Ive said many times here on TripAdvisor, our steakhouse Medium Rare is our hidden gem here at Oriental Hotel. What it lacks in size, it more than makes up for in quality and of course the ocean view. We are glad to hear you had the chance to experience it first hand. Thank you again for your comment and we hope to have you back again some day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2019

My family spend 4 nights at this hotel during our spring break. In short, this will be our choice of hotel to stay in Kobe from now on. The hotel room, service, attention to details were one of the best I have experienced. We had 5 year old son with us and they provided him with small slippers - same color same material as ones they provided for adult guest!! All drinks including beer and sake in mini refrigerator were free! And if you are shopping at Louis Vuitton store (located just out side of hotel first floor), they will deliver your newly acquired bags to the room for free. And if you need to purchase a Lamborghini to drive around in Kobe, the dealership is just around a corner as well.

Room tip: I recommend rooms in high floors - great view of Kobe (mountain or port - your choice)
Date of stay: April 2019
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
2  Thank 430kazus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this reviewResponded 7 June 2019

Dear 430kazus,

Thank you for taking the time to share your experience with us here on TripAdvisor.
We are pleased to hear that you and your family thoroughly enjoyed your stay with us while in Kobe and we look forward to your next visit and those thereafter. We will continue to do what we can to ensure each and every guest has the best possible experience while staying with us. Thank you once again for your comment and we hope you have a great day.

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Reviewed 4 May 2019

Well located hotel in Kobe very close to many attractions including the harbor. Nicely decorated rooms. Breakfast buffet is very nice as well. Service is simply excellent. Michiru Kikkawa located in the first floor really stood out with excellent service at arrival and departure. Highly recommend this hotel for anyone visiting Kobe.

Date of stay: April 2019
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank dadoc001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this reviewResponded 7 June 2019

Dear dadoc001,

We are always honored to receive a stamp of recommendation from our guests. We are very happy to hear that you enjoyed your stay with us and were able to enjoy Kobe properly. We will make sure to relay your kind words to Ms. Michiru as Im sure she will be moved to hear them. Thank you again and we look forward to your next visit.

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