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56 - 61 of 6,182 reviews
Reviewed 16 January 2019 via mobile

Staff working there are extremely friendly, caring and professional.Kelly and Sunny working in the horizon lounge are very helpful.
They speak English well.
The room view is stunning, it is next to the west lake and located very central and convenient with lots of shops and shopping centres surrounded by.
The Kerry centre is just next door and has internal access from the hotel to the shopping mall.
There are a lot of good choices of restaurants as well.
The hotel is very new. The facility is excellent with very spacious gym and swimming pool, spa and sauna.

I love this hotel, it is one of the best hotel In Hangzhou. It’s my fourth time staying here. I will definitely recommend mid town shangari-la Hangzhou to all of you.

Date of stay: January 2019
Trip type: Travelled on business
Thank 182kyliej
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ruby X, Public Relations Manager at Midtown Shangri-La, Hangzhou, responded to this reviewResponded 17 January 2019

Dear Kylie J, thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.

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Reviewed 13 January 2019 via mobile

Great location in the city of hangzhou, 10 minutes walk to the lake. Great services by staffs and concierges, especially guest relations officer Lalita, Echo, and also concierge James. Will be back there in the future!

Date of stay: January 2019
Trip type: Travelled with family
Thank michale_tan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ruby X, Public Relations Manager at Midtown Shangri-La, Hangzhou, responded to this reviewResponded 14 January 2019

Dear michale_tan. thank you for your comments about Midtown Shangri-La Hangzhou, and I hope you will stay with us again soon to experience smart luxury at its finest!

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Reviewed 3 January 2019 via mobile

Service by the staff was very great. Everyone was very kind and helpful, especially Bella He in the horizon club breakfast service. Had breakfast there this morning and the service was really good, however the breakfast in the horizon club doesn’t have that many options for different food choices. The food options was really limited, the normal breakfast buffet downstairs has a lot more options.

Date of stay: January 2019
Trip type: Travelled as a couple
1  Thank scarletl2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ruby X, Public Relations Manager at Midtown Shangri-La, Hangzhou, responded to this reviewResponded 4 January 2019

Dear scarletl2019, thank you for providing insight on your recent experience at Midtown Shangri-La Hangzhou. We are taking your feedback into consideration as we work to continually improve our food and beverage offerings. We work hard to provide our guests with the luxury of being themselves, and you help us to do just that by sharing your honest feedback with us. I hope you will consider visiting us again.

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Reviewed 1 January 2019

I was visiting Midtown Shangri-La Hangzhou with friends in December 2018 and the hotel managed to convince in every aspect. From check-in to departure, it was made sure that our stay would be memorable. The suite was very spacious, clean and featured all the amenities that I would expect. The breakfast buffet was excellent, offering a wide variety of local food, including some freshly made dishes. All hotel staff was extremely friendly, accommodating, and professional.

At this opportunity, I would like to accentuate the courteous and very helpful service of Ms. Lily Pan and her colleague Echo who both really went the extra mile to solve a personal matter for me, delivering unmatched customer service excellence.

Thank you for this amazing stay and I will make sure to be back.

Date of stay: December 2018
Thank firstclasslounge
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ruby X, Public Relations Manager at Midtown Shangri-La, Hangzhou, responded to this reviewResponded 2 January 2019

Dear firstclasslounge, thank you for your recent stay at Midtown Shangri-La Hangzhou. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon.

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Reviewed 22 December 2018 via mobile

Just came back from Staying at the Midtown Shanghai-La.
- great location. Blocks from West Lake, The Grand Canal, full of restaurant options near by.
- the hotel is beautiful and does not disappoint. Great Room service meal options.
- Xavier the concierge is absolutely amazing. Went above and beyond to make sure I had the right information. Really helpful with info, taxis, packages. Always trying to find out how to improve my experience.

Thanks!

Date of stay: December 2018
Trip type: Travelled on business
1  Thank G6059LRpabloa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ruby X, Public Relations Manager at Midtown Shangri-La, Hangzhou, responded to this reviewResponded 24 December 2018

Dear G6059LRpabloa, thank you for your recent stay at Midtown Shangri-La Hangzhou. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon.

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