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All reviews attended a conference spanish restaurant great sleep west lake hotel facilities nice hotel room service internet connection chinese food swimming pool business hotel hotel is located walmart tv corridor bloomberg taxi
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4 - 9 of 278 reviews
Reviewed 15 August 2018

unique service of hospitality delivered with a great emphasis on service and customer satisfaction. we enjoyed a great welcome at the front desk with people able to communicate in basic English and we even got an upgrade for free. the rooms are clean and well provided and the hotel is spotless which is a sign of good management and care. we did not eat in the hotel as our friend picked u from early morning and we came back only in the late night so we just slept and did use much the hotel facilities

Date of stay: April 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
4  Thank dralmorales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

Attended a conference held in the Dragon hotel. The whole trip was fantastically well organised by my Chinese hosts and the Dragon hotel was as good as any large international conference hotel.

A stand-out feature however was the food. We mainly ate at the D’Cafe - the range and quality of seafood in the buffet was beyond any hotel I’ve stayed at and was a real treat - thanks guys!

Date of stay: May 2018
Trip type: Travelled on business
Thank Parky8080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2018 via mobile

The hotel itself and the hotel grounds are lovely! The lobby and amenities offered are top. The room was very nice as well but the air condition was not very strong. On a hot day it took more than 2 hours to cool down below 25 degrees.

The tea was not replaced daily so we had to contact reception. Also, although they did their best to be helpful, the concierge staff were not very knowledgeable about local attractions/locations. When asked for directions to places in their tourist books/brochure they weren’t sure. I do appreciate their effort and manor but it always took a long time for them to look stuff up.

There was very little English spoken but there was always a helpful guest around to assist when required.

The location is not too far from the West Lake and around a 10 minute walk to the metro. Taxis are also readily available.

Date of stay: May 2018
Trip type: Travelled as a couple
Thank JustRose_CH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2018

We got upgraded to an executive suite which was terrific. The room was super clean and modern and had complimentary wifi. The TV channels included some English language programming, news, and one or two movie channels. Shops and several restaurants within the hotel's complex. We ate at the Grand Dragon restaurant. The waitress told us that the wait would be long for the food, but it wasn't. The food was delicious and the service was good, no slower than any other restaurant. The complex included a lovely atrium styled after a Chinese scholar garden, The only thing that would have made the hotel absolutely perfect for me is if the room included a built-in toilet seat bidet such as a Toto washlet. But, then I would have spent the whole trip worrying that I had died and gone to heaven.

Room tip: The executive suites are really nice.
Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank mditomasso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2018 via mobile

The hotel rooms are very spacious and clean. Staff was very nice and helpful. Breakfast was good. Lobby is very nice. The big problem was taxi. It was hard to find taxi and takes long waits. And also hard to find anything to eat around the hotel but just Chinese food.

Date of stay: March 2018
Trip type: Travelled with family
Thank Maryam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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