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8 - 13 of 41 reviews
Reviewed 15 October 2017

Stayed here as part of Tour.

Whilst the hotel is away from any shops etc it is a good hotel and as part of a tour is ideal, with good rooms and breakfast.

If with own transport or part of a conference it is ideal but not suitable for travellers without transport

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank DavidvPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JianguoHotel, 企业 at White Horse Lake Jianguo Hotel, responded to this reviewResponded 24 April 2018

Thank you for your comments. We will welcome you with better service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2017

White Horse Lake Jianguo Hotel has wide open area lobby with all sort of facilities. The room is nice and clean with good air conditioning. The breakfast has good varieties of both western and the local taste.

  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Broson T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JianguoHotel, 经理 at White Horse Lake Jianguo Hotel, responded to this reviewResponded 9 May 2017

Dear guest! Thank you for your compliment! I believe we will do better and better!
Look forward to your visit again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2017

I visited Hangzhou in Nov 2016 and stayed at this hotel for 3 nights. It was recommended by the company I was visiting in Hangzhou because this was close to their office. The location is not that good if you're there on vacation, because the tourist areas are far from it. Though for people on a business visit, this may be a good location as its near the business districts.

The lobby is huge and well decorated but the front desk or check-in staff needs to be upgraded and trained. When I checked in, no-one at the front desk spoke english and I had to ask my Chinese friend to translate. The check-in took at-least 20 mins and in place of my Passport country, they entered some other countries name in their register, which I had to get corrected later on.

The room was great, spacious and not dated at all. The same for the washroom. However, they need to work on pest control as I did found some insects lurking in the room, which kills all the fun. Overall, I think they have a good infrastructure but they just need to work on their staff and upgrade their capabilities in-order to provide better services to their guests.

  • Stayed: November 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank BazighKiani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JianguoHotel, 经理 at White Horse Lake Jianguo Hotel, responded to this reviewResponded 9 May 2017
Google Translation

尊敬的宾客,感谢您选择下榻杭州白马湖建国饭店。更感谢您为我们饭店提出了非常中肯的意见和建议,指出了我们服务工作中存在的些许不足之处。白马湖建国饭店致力于为广大宾客打造便捷、舒适的商务住宿环境,愿意接受每位宾客的建议和意见。再次向您表示感谢,也期待您的更多意见和建议,期待您的每一次光临!

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Reviewed 19 April 2017

This was the hotel I was looking forward to the most and was quite disappointed with it's reality. As always the bathroom was nice. I found the beds quite hard. Didn't see much of the surrounding area as it was raining but it was decorated for Christmas and that was fun to see.

Stayed: November 2016, travelled with friends
Thank FarAwayStar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JianguoHotel, 经理 at White Horse Lake Jianguo Hotel, responded to this reviewResponded 23 April 2017

Dear guests, thank you for choosing to stay in Hangzhou White Horse Lake Jianguo hotel. Thank you very much for your hotel made very pertinent comments and suggestions, pointing out that we have some shortcomings in the service work. White Horse Lake Jianguo hotel is committed to creating a convenient and comfortable business accommodation environment for the majority of guests, and is willing to accept the suggestions and opinions of each guest. Thank you again, and look forward to your comments and suggestions, look forward to your visit every time!

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Reviewed 10 April 2017

The hotel was so spacious from the lobby to the bedroom, bathroom. I found this hotel the most comfortable of all the places we stayed. The breakfast was sensational, very fresh and plentiful.The bathroom was so big and very modern, we had no contact with staff as our guide handled all proceedings. The language is a barrier most times but most people have a translator app, so it's a bit easier. WiFi is a problem in every hotel we stayed at.

  • Stayed: March 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank baldwaiter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JianguoHotel, 经理 at White Horse Lake Jianguo Hotel, responded to this reviewResponded 15 April 2017

Dear guests, thank you for choosing to stay in Hangzhou White Horse Lake Jianguo hotel. Thank you very much for your hotel made very pertinent comments and suggestions, pointing out that we have some shortcomings in the service work. White Horse Lake Jianguo Hotel is committed to creating a convenient and comfortable business accommodation environment for the majority of guests, and is willing to accept the suggestions and opinions of each guest. Thank you again, and look forward to your comments and suggestions, look forward to your visit every time!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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