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22 - 27 of 39 reviews
Reviewed 7 December 2013

Located in an area that is still being developed but overlooking a lake. Very new but staff very helpful, very quiet, and great bed. Breakfast was pretty basic but got the impression that it was still working things out. I would probably go back if I had transport as it is a bit out of the way for taxis.

Stayed: December 2013, travelled on business
Thank WTBManila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JianguoHotel, 经理 at White Horse Lake Jianguo Hotel, responded to this reviewResponded 16 March 2017

Dear guests, thank you for choosing to stay in Hangzhou White Horse Lake Jianguo hotel. Thank you very much for your hotel made very pertinent comments and suggestions, pointing out that we have some shortcomings in the service work. Baima Lake Jianguo Hotel is committed to creating a convenient and comfortable business accommodation environment for the majority of guests, and is willing to accept the suggestions and opinions of each guest. Thank you once again, looking forward to your visit every time!

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Reviewed 19 November 2013

We have such good reviewers at TA that most of what I'd like to write has already been covered.

We stayed one night at the hotel in mid-November during a tour of China. There is very little around the hotel, which is located in a new industrial area of Hangzhou. Note the resort prices when you arrive and you can assess whether the cost of a cab ride downtown to pick up supplementary beverages, meals, spa services, etc. is warranted.

If I could just add that going to China at the start of Winter has it's own challenges. The hotels adjust the temperature throughout the hotel to a warm 23 degrees Celsius. For reasons still unclear to me the room air-con controls have little effect. Some rooms recorded daytime temperatures of over 30 degrees C with nighttime of 24-25 degrees.

The best advise I can provide to those who find the temperatures too high - Turn OFF the aircon and open a window. If possible ask the service center for a personal fan to circulate the air.

Room Tip: None of our 38 travellers reported major problems with their rooms.
  • Stayed: November 2013, travelled with friends
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3  Thank Dream-It-Do-It-Oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JianguoHotel, 经理 at White Horse Lake Jianguo Hotel, responded to this reviewResponded 16 March 2017

Dear guests, thank you for choosing to stay in Hangzhou White Horse Lake Jianguo hotel. Thank you very much for your hotel made very pertinent comments and suggestions, pointing out that we have some shortcomings in the service work. Baima Lake Jianguo Hotel is committed to creating a convenient and comfortable business accommodation environment for the majority of guests, and is willing to accept the suggestions and opinions of each guest. Thank you once again, looking forward to your visit every time!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2013

Great stay at this hotel. We arrived at night and from all of the neon lights, this huge hotel complex makes quite an impressive statement as you drive up to it. It reminds you of a Las Vegas convention hotel, but it's in Hangzhou China. Lobby is huge and clean and sized to accomodate large groups. During our stay, there were also a large number (few hundred) of high school groups (teenage girls) from Korea. The hotel easily accommodated all guests and did not feel crramped.

Room was good size and bathroom very nice and sufficient. Note that this hotel complex is built with some decorative landscaping and ponds. That equals mosqitoes. They had mosquito repellent in the room. Make sure the window is closed so none of those pests come inside. We didn't have any isses during our stay at all.

Breakfast buffett was mainly tailored towards Asian tastes. But enough Western food (cold cereal, yougurt, eggs, toast) to fill you up. However, the staff had a hard time keeping up with the food demand. Empty fresh fruit bowls, bread etc. needing to be refilled. I thinkk they didn't realize how much food teenage girls can eat!

Had a good 4 star stay at this hotel

  • Stayed: May 2013, travelled with friends
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4  Thank REHTChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JianguoHotel, 经理 at White Horse Lake Jianguo Hotel, responded to this reviewResponded 16 March 2017

Dear guests, thank you for choosing to stay in Hangzhou White Horse Lake Jianguo hotel. Thank you very much for your hotel made very pertinent comments and suggestions, pointing out that we have some shortcomings in the service work. Baima Lake Jianguo Hotel is committed to creating a convenient and comfortable business accommodation environment for the majority of guests, and is willing to accept the suggestions and opinions of each guest. Thank you once again, looking forward to your visit every time!

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Reviewed 20 May 2013

We stayed one night on our tour and were in Room 7408. The hotel is impressive, quite new, and consists of five separate towers, flood lit at night with different colours. Our room was beautiful, spacious, clean and comfortable. There was a sitting area and desk. The bathroom was spotless and gleaming with plenty of hot water, and complimentary toiletries. The breakfast buffet was excellent with plenty of variety to suit all tastes.

  • Stayed: May 2013, travelled with friends
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4  Thank BrisbaneTraveller2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JianguoHotel, 经理 at White Horse Lake Jianguo Hotel, responded to this reviewResponded 16 March 2017

Dear guests, thank you for choosing to stay in Hangzhou White Horse Lake Jianguo hotel. Thank you very much for your hotel made very pertinent comments and suggestions, pointing out that we have some shortcomings in the service work. Baima Lake Jianguo Hotel is committed to creating a convenient and comfortable business accommodation environment for the majority of guests, and is willing to accept the suggestions and opinions of each guest. Thank you once again, looking forward to your visit every time!

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Reviewed 27 January 2013

This is a pretty nice hotel in a suburb of Hangzhou. It is a huge strange looking building (faux mountains) that is somewhat stark in it's decor especially the entrance lobby. The food is just ok.... admittedly I like some chinese good but prefer western type food occasionally...i.e. Hamburgers are served with fried egg and bacon topping? apparently this is a common thing in mainland China. Getting laundry done was a challenge as no one at the front desk understood the english word laundry...even though I filled out the laundry form in the room and handed it to them. If given a choice I would stay in the Hangzhou hotels down at West Lake like Sofitel, Hyatt or Marriott next time. They give me the right amount of China with a bit of Western comfort.

  • Stayed: September 2012, travelled on business
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4  Thank mcelenti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JianguoHotel, 经理 at White Horse Lake Jianguo Hotel, responded to this reviewResponded 10 February 2017

Dear guest, thank you for choosing Hangzhou White Horse Lake Jianguo hotel. Thank you for your valuable advice. Hangzhou Baima Lake Jianguo Hotel is committed to creating a comfortable accommodation experience for guests, welcome the suggestions and opinions of the majority of guests, but also more cherish the shortcomings of each guest pointed out. We are sorry that we have not been able to meet you, and thank you again for your comments and suggestions. I am confident that we will work hard and look forward to your visit with the best service! We will continue to improve all aspects of hardware and software services, provide a warm "home" to make your journey full of surprises to our guests.

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