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AU$184
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30 - 35 of 1,634 reviews
Reviewed 13 December 2018 via mobile

So much good food at the Sheraton Club and staff is warm smiles and helpful. Jasmine was sweet providing great service and even remembering my name. If it was a restaurant or a bar, she would have gotten a big tip ! Thanks, again and hope to see you next trip to Hangzhou.

Date of stay: December 2018
Trip type: Travelled on business
Thank yuan_fun_guy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 December 2018 via mobile

I can't find anything bad at all with the hotel. The staff was really friendly, my room was spotless and the breakfast as well as the lunch buffets were really good. If I will come back to Hangzhou, I would really consider to go there again.

Date of stay: November 2018
Trip type: Travelled on business
Thank jolmstrom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 November 2018 via mobile

First of all. I have to say, westland is a wonderful, beautiful place and worth to visit and spend your weekend. But the reason why you should come back again, let me tell you, it is Sheraton Grand Hangzhou Wetland Park Resort. Literally, it will light up your time at westland park. No matter the service from the front desk, the executive lounge or inside your room, or say dining choice for both western style or traditional Chinese way, even the SPA choices, all the things will present you a nice, sweet, refreshing, relaxing and peaceful weekend time. After a long, busy, exhausted working week, what else can you possibly need?
 
Special thanks to Evenne and Ada, and most importantly - Sheraton Grand Hangzhou Wetland Park Resort, this weekend has just became a excuse to come back again very soon. No “goodbye”, only “hello again”!

Date of stay: November 2018
Trip type: Travelled on business
1  Thank LANJIANHUA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this reviewResponded 10 December 2018

Dear Guest,

Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park and for your wonderful reviews.

It is so thrill to read your comments and it fills me with great joy to know that you had a great experience whilst you were staying with us . I surely will share your compliments with our staffs.

We look forward to welcoming you back in the very near future.

Warm Regards,
Kathy Ma
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2018

This is a hotel with all the expected amenities of a 4 or 5 star hotel including a café/bar that has a backyard filled with islands of gazebos that you can relax in. The quirkiness is that it is very confusing to get around the hotel. If you go up the wrong elevator you can't get to your room. In our room we found a large bathtub in the center of it. If you are expecting a nature reserve you're out of luck. This is a wetlands that's being extensively developed with hotels, malls and office complexes. Next door to the hotel is a large mall and exhibit area but unless someone shows you, you won't see it or figure out how to get there.

Room tip: The best views are rooms facing the interior of the hotel where the lagoon is
Date of stay: October 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank stulsimon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SheratonHZ, Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this reviewResponded 2 November 2018

Dear Guest

Thank you for choosing to stay at the Sheraton Grand Hangzhou Wetland Park Resort and providing your honest feedback on the Guest Satisfaction Survey.

Providing the highest level of hospitality is our number one priority. We sincerely apologize for falling short of meeting your expectations. The shopping mall was newly opened early in this month, it is true there are lots of things to do, but as a teachable moment, we are very appreciated for your comments and have shared your feedback with the appropriate hotel team and shopping mall team to ensure the necessary route information and guidelines are in place as soon as possible to prevent theinconvenience from occurring in the future.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Hangzhou.


Guest Service Team

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Reviewed 28 October 2018

Exclusive rooms with view of the park. Only missing item I wish they would provide was a coffee machine or a kettle. Breakfast buffet was immense with amazing variety of Asian and continental food. The fitness center was well equipped and the pool is big enough to swim laps.
I strongly recommend this hotel.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank 733helenel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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