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Courtyard
AU$125
Fully refundable before Sat, 30 Mar
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AU$125
Fully refundable before Sat, 30 Mar
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Roby S
Montevideo, Uruguay
5518
Clean and easy as usual
4.0 of 5 bubblesReviewed 14 Sept 2017
This 4 star hotel is located not far away from the lake and gives you the chance to stay at a clean, quiet and easy going hotel when you visit Hangzhou.
It has a great breakfast on the 2nd floor, but if you stay on the 14th, 15th or 16th floor, you can experiment a very tranquil breakfast because it is an exclusive lounge for guests staying on those top floors.
Nice gym, friendly personnel and it is located right next to a 5 star Courtyard which has an incredible sports bar at level - 1. You shouldnt miss it!
Date of stay: September 2017
Room Tip: any room is a good room but at 14th, 15th and 16th floor, you can enjoy a very quiet breakfast
Trip type: Travelled on business
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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171 - 176 of 1,779 reviews
Reviewed 14 September 2017

My airline company uses the Courtyard as it's layover hotel in Hangzhou. For our needs, it's perfect. Comfortable rooms, good restaurant and attentive staff. It's one of the most comfortable stops on our network.

Date of stay: September 2017
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank dbchippy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 September 2017

Service: Hedy from reservation followed up with me before the trip for the arrival time etc., very to the details.
I forgot the ask for the invoice during checkout and found out later that I needed that for reimbursement, so I sent them email asking for the invoice. Zona from reservation and Annie from guest services jumped in right away and emailed me the invoice within 20 minutes. Very impressed with their quick response!

Breakfast: Excellent with a large selections with hot, cold food and fruits. Delicious.

Date of stay: September 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank John L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 August 2017

The hotel had a good breakfast spread and the hotel room was clean and spacious. rated 4/5 because I feel that it is too far from the metro. The hotel itself is located 15 minutes walk away from the "wulin station" on the metro. Not much cheap food options around the hotel, other than the high end Hangzhou malls. Wulin station is also relatively near to the west lake stations.

The service of the staff at the concierge was exceptional. One day, i need help to courier items back to my country and the staff named Echo went all out to help me, contacting me various times over the phone.

Date of stay: July 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank goh j
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dan D, Manager at Courtyard Hangzhou Wulin, responded to this reviewResponded 3 September 2017

Dear Guest,
Thank you very much for staying at Courtyard by Marriott Hangzhou Wulin. And we are pleased to see the detail feedback you provide to us. Your recognition to Echo is highly appreciated and we will share it among the team to enhance the service level.
Look forward to welcoming you back in the near future, thank you and have a nice day.

Best regards,

Dan Ding
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2017

We throughly enjoyed our stay at this hotel. We were happy with the location, the service and the amount of English staff spoke.
We stayed on a club lounge room and again found the staff very good.
The pool area was lovely and the kids enjoyed swimming in the afternoon while we relaxed on the lounges.
I would certainly stay here again and recommended it.

Date of stay: August 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Michelle V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 August 2017 via mobile

Stayed overnight at the Courtyard due to the location and near my office. The hotel staff were very helpful, room was big and bed soooooooooo comfortable.

The Executive lounge is simple and offered good snacks.

Warning: keep curtains closed or open, if you like, as you can see right into the JW rooms next door........

Date of stay: August 2017
Trip type: Travelled on business
1  Thank gchjlfoster
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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