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AU$126
Fully refundable before Sat, 30 Mar
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Courtyard
AU$125
Fully refundable before Sat, 30 Mar
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Reviewed 8 December 2016 via mobile

excellent hotel. Want to give up Marriott by accident but come back since wulin courtyard. Take care you by heart. Well done Chris.
十一月七日我们来晚了,但酒店早留了顶层房间给我。check out 时,衣服不够还嘘寒问暖,告知天气转凉。。。chris and team, thanks.
以后来杭州,必住这里,虽然executive lounge 较小,但人多暖心,好喜欢的酒店。
今次我们再来,经理Chris 更早帮我们处理好会员资料,连升白金也帮我们跟进,明明被SPG弄火了一周的情况,都如新感受,最后更送上一套书给我们,实在是一生中最窝心的酒店

Date of stay: November 2016
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ALEXhkli
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RubbyX, Public Relations Manager at Courtyard Hangzhou Wulin, responded to this reviewResponded 12 December 2016

Dear Guest,

Thank you for choosing us, I will pass your compliment to Chris and team. Glad to know that you like the environment and service here, hope you can also enjoy the book and share your opinion with us when the next time you come.


Yours sincerely,
Joyce

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2016

We stayed two nights at the Courtyard Hangzhou Wulin in Nov. 2016. Because we walked from the subway and the location wasn't clear on the Chinese map app nor on Apple Maps, it took us awhile to find it. But once we did, it was a completely pleasurable place to stay. All the staff members, from the front desk to the dining room to the cleaning staff are charming and really seem happy to help you. Our king bed room was a very comfortable place to rest after wandering around Hangzhou all day. The shower was amazing. The location is very good - it is possible to walk all the way up Lady's Shopping Street to West Lake from the hotel. Breakfast is a multi-ethnic feast. I highly recommend staying here.

Room tip: I think all the rooms are good and quiet. The very high floors may have a bit of a view toward West Lake.
Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank hittheroad9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RubbyX, Public Relations Manager at Courtyard Hangzhou Wulin, responded to this reviewResponded 28 November 2016

Dear Guest,

Thank you for staying with us. From subway to our hotel may take 10 mins walk distance, out of B exit and go straight until Hushu South Road turn right, then continue walk 2 mins, you can see the entrance of our hotel. Glad to know that you are satisfied with the room and location, warm welcome you to come back soon.

Yours sincerely,
Joyce

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Reviewed 21 November 2016 via mobile

We are long term stay guests at the Courtyard Marriott. This has been a very good choice for us due to it's proximity to our place of business. It is also close to many restaurants and shopping opportunities as well as the cultural and scenic areas that Hangzhou is known for. Although we have seen many changes over the time we have been here; the service is excellent and the hotel is well maintained. The fitness area is shared with the JW Marriott and is one of the best amenities. Note that the hotel is quite popular and can be very busy over holidays and weekends.

Date of stay: November 2016
Trip type: Travelled on business
Thank JCDesigns
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RubbyX, Public Relations Manager at Courtyard Hangzhou Wulin, responded to this reviewResponded 28 November 2016

Dear Guest,

Thank you for stay with us, it's our great honour to serve you in the past, we hope to make you feel just like home. As I know, our associates are really care about long-term stay guests, since they are far away from home and strange to this city, therefore, our concierge team will give more advice to better help these guests quickly familiar with Hangzhou. Hope you can come back in the near future.


Yours sincerely,
Joyce

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Reviewed 15 November 2016

Once again, my choice of stay in Hangzhou. However, service was a bit of a drab this time and minor hiccups... clock in room was faulty (woke up at 5am thinking it was 7), the sliding bathroom door was a nuisance, TV remote was an issue. While I took the breakfast package, the restaurant hostess 'Lassie' refused to oblige with a small doughnut takeaway ("Not Allowed") during breakfast as I left my medicine in my room and had to consume with something to eat. In fact, she never smiled at anyone during breakfast...something I do not associate Marriott hotels with. Then I thought its just the Courtyard and I should not expect too much. Otherwise I had a perfect stay....superb location and reception staff were helpful with the cab fare from the airport (be careful-the Hangzhou airport money changer asked for a 50% commission on dollar - Yuan conversions).

Room tip: Ask for a higher floor - closer to the lift - pref facing west lake side.
Date of stay: November 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank ZubinC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary z, Front Office Manager at Courtyard Hangzhou Wulin, responded to this reviewResponded 16 November 2016

Dear Guest,

We’re very grateful that you could share with us the issues you encountered at our hotel, so we could have the opportunity to improve and regain your confidence in us. I would like to extend my sincere apology for the unhappy experience you've encountered during your stay, and very much appreciate that you brought them up into our attention. Your comments are extremely valuable to us, and our action plans have been made to improve all the aspects you have mentioned in your review.

Thank you again for your time and we hope you could come back in the near future to see our improvement.

Yours sincerely,

Daisy Li

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Reviewed 8 November 2016

I stayed two nights this September, and it was my first time to stay in this hotel. The location is very good because it is near shopping centers and subway station. The staff were very attentive and dedicated, I was sick when I arrived in Hangzhou, and my throat really hurt, I called the front desk to ask for medicines, and they immediately sent a staff over to write down the medicine names and went to shop it for me. That was very impressive!

The room is nice, clean and comfortable. I just wish they could improve the bathroom shower stall, because when I took shower, there were always water on the floor outside the shower stall.

But the price is good compared with other hotels in the same category.

Date of stay: September 2016
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank vivianye2002
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RubbyX, Public Relations Manager at Courtyard Hangzhou Wulin, responded to this reviewResponded 17 November 2016

Dear Guest,

Thank you for staying with us, wish you have recovered now. Our good location contributes to eaier to go anywhere in Hangzhou for travellers, and we will improve the bathroom shower stall for better usage, thank you for your suggestion, look forward to see you soon.


Yours sincerely,
Joyce

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