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“Good Hotel in Hangzhou” 4 of 5 bubbles
Review of JW Marriott Hotel Hangzhou

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JW Marriott Hotel Hangzhou
Ranked #3 of 2,326 Hotels in Hangzhou
Certificate of Excellence
melbourne
Level Contributor
55 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Good Hotel in Hangzhou”
4 of 5 bubbles Reviewed 7 March 2012

Arranged an airport pick up by the hotel as I was arriving late. All went very smoothly and it was nice to be met and whisked away after a long flight. The hotel was very nice in every resepct. probably my only comment was that given I had booked an executive level room. i had to ask if there was a lounge and where it was. There was no welcome letter to indicate the privileges offered for this type of room grade. But otherwise it was very comfortable and the room was very pleasant to come back to after a long day doing business. Staff all very pleasant and obliging. Will definitely stay there again.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank ChrisP1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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455 reviews from our community

Traveller rating
    323
    105
    19
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    1
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Schwaz, Austria
Level Contributor
105 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed 6 March 2012

This is a sharp, new hotel - our room was well appointed with a floor to ceiling window providing maximum daylight. The downtown location makes it an excellent base for business. There's a well appointed and helpful business center. At this time there's plenty of building and road construction nearby, however we did not experience any noise problems. Service was top notch and the Chinese restaurant provided both top quality service and dishes. Indoor pool and fitness club looked great. If you're driving the hotel offers free parking, which can prove quite valuable here. If your dates/plans allow, try to avoid the main tourist season and Chinese holidays particularly, as visitors to this "Lake Geneva" of China are plentiful and prices rise.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PhileasFoggII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisville, Kentucky
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 31 January 2012

Having done 3 trips to Hangzhou in 3 months, I'm very disappointed in the staff of the executive lounge. To be asked what my room number is each morning/evening instead of being greeted with "Hello Ms. X, what can we get you?" is disappointing. I also had to leave the hotel a couple days to go to Shanghai and left a book and some yoga DVD's in my room. I had to ask if I'd left something in my room when returning - instead of being told upon checking in again that I'd left something. The staff should be filing left items and be notifying the customer - not the other way around. I have stayed at other 'lower level' Marriott hotels in China that provided better services than that. They ran out of regular coffee for the rooms multiple days - and when they weren't out of it they were bad at refilling the coffee in the room. The steak restaurant is ok, the gym is excellent, the bar in the basement is fun. This gets a very good rating though b/c the rooms are very nicely laid out, breakfast is excellent, and it's a very new/clean hotel. They are still 'new' and have tome things to work out. There is some construction going on 1 side of the building, and they were working late into the night and early in the morning. Also, they don't provide a luggage rack as there's a specific spot to put your suitcase. However, if you're traveling with a large bag (29") it won't fit lengthwise into this space - a very large design flaw.

Room Tip: the corner rooms have a walk in closet which is really nice - and the bathroom is more separate from...
See more room tips
  • Stayed January 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Brock_79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 27 January 2012

I know nowadays most top-quality hotels train their staff to remember their clients' names. But this is a huge hotel in China, and over Chinese New Year (when we visited), which is the peak season, there were lots of visitors. Friendly staff not only remembered our name, they went out of their way to make us feel welcomed and offer advice on places to visit, what to eat and how to get there.

Accommodation was very spacious and comfortable, the executive floors have wonderful views (weather permitting) of the lake and hills or, on the other side, of the city - It was lovely to see firework displays constantly throughout the night all over the place, without being too bothered by the noise.

Children enjoyed the swimming pool, breakfast was delicious, abundant and varied. Happy hour in the evening on the top floor (executive lounge) gave us a great excuse to relax and enjoy the views. The hotel is located about 10 minutes' taxi drive (1.8 km or 25 min walk) from the West lake. The Grand Canal is just around the corner, with a beautiful path along it, lonely but safe parks, very romantic! There is also a very modern, chic shopping centre nearby.

We were very pleasantly surprised by Hangzhuo!

Room Tip: Request a room with a view of the lake and hills
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  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chelinmiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sweettroit, MI
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 29 December 2011

Used points to book a room at thw JW Marriott in Hangzhou. Clearly a well deserved 5 star hotel, the service was great, the guest relations person was very helpful. We had a rollaway ordered & ready when we got in to the room. Beds were very comfortable, the room was very quiet & very clean. My 9 year old loved the onsite pool, it was long enough to get the heart rate up which was helpful for burning off some of those calories I packed in!!

The location is very convenient. It'll be a cab ride over to West Lake, but there are plenty of good restaurants, bakeries and shopping a block in each direction from the hotel.

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SweettroitSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Hangzhou

Property: JW Marriott Hotel Hangzhou
Address: 28 Hushu South Road, Gongshu District, Hangzhou 310006, China
Region: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 2,326 Hotels in Hangzhou
Price range (per night): $231 - $307
Hotel Class:5 star — JW Marriott Hotel Hangzhou 5*
Number of rooms: 305
Official Description (provided by the hotel):
JW Marriott Hangzhou offers unmatched luxurious accommodations. Guest rooms are tastefully designed and appointed with guests’ utmost comfort in mind. Deluxe rooms, executive rooms and spacious suites are available to meet every discerning taste. The executive lounge overlooks West Lake with spectacular view of downtown, serves a full breakfast, choice refreshments and delicate snacks throughout the rest of the day. In the evening, cocktails and selected wines are served along with a variety of appetizers, international and local favorite dishes by our culinary team. Three world-class restaurants offer unforgettable culinary experiences. On-site amenities are catered to your home away from home needs such as a relaxing swim at our indoor pool; pamper yourself in our serene Spa or working off your fatigue at our well-equipped fitness center. Our friendly and attentive staff is delighted to serve and will strive to make your stay at Hangzhou an enjoyable and unforgettable experience. ... more   less 
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