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Reviews (240)
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Reviewed 11 December 2017

The moment you step off the vehicle, concierge staffs are there to assist. Well spoken English and all your stuffs are well taken care of. The reservation counter staffs are polite and well mannered with Managers to assist in checking in. IHG frequent guests are provided with welcome drink. The resort is HUGH and some of the rooms maybe 6 minutes walk away. Services is in tip top gear and they even offer complimentary shoe polish within 30 minutes from the housekeeping.

Room Tip: Try to get the block nearest to the lobby area
  • Stayed: November 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Bobby E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rolandsteiner, General Manager at Intercontinental Kunming, responded to this reviewResponded 13 December 2017

Dear Bobby E,
Thank you for stay in InterContinental Kunming. We are glad to know that you have a pleasant experience in here. InterContinental Kunming is a city resort so it’s quite big. And some rooms far from the lobby unfortunately. You can ask front desk arrange the nearly room for you in the next time. We look forward to seeing you again. Leeney Director of Marketing Communication.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2017 via mobile

Tried many hotels in the city centre and thus opted for the InterContinental a bit away from it this time.

It took slightly more than half an hour coming from the airport taking the high speed ring road which would cost you about RMB170 all tolls inclusive.

Hotel was situated at the Dian Chi lake away from the city centre so the surrounding was quiet and relaxing. The door staff greeted me on arrival and escorted me to the reception area specially for IHG members. Checked-in was quick and hassle-less where Front staff readily recognised my Gold Ambassador status and room upgrade plus other VIP entitlement were arranged accordingly. The premises were comprised of low rise buildings connected together internally through air-conditioned corridors from the main lobby.

It took a long walk from the lobby to my room which was in building no. 6. Room was spacious and with everything a 5 star hotel would have equipped. Big bed with soft fluffy pillows, big flat TV, fast free wifi, plus separated bathtub, shower booth and toilet really enhanced staying quality. The only thing one might have to get used to was the flushing system of toilet bowl which would not always have it cleaned with one flush!

Breakfast at the coffee shop was very good, dining area was big and manned by sufficient staff. Buffet spread was generous covering everything to suit different taste buds. I liked the fresh crispy salad and wide selection of dressings in addition to good quality vinegar and olive oil. Wait staff would prepare freshly brew coffee, juice, and even croissant fresh from the oven sometimes even before the request was made! Many local / Asian dishes catering for guests from nearby countries made the choices almost endless. Wait staff had been enthusiastic and attentive, always happy to satisfy guests needs. A number of seats might be reserved for IHG members during peak time slots for breakfast which was a wonderful and considerate gesture. Quality of food in general was above average while some were really good to excellent.

However the same can't be said for the room service. While service was efficient enough, the quality of food was below average at best. During my stay I had tried several dishes on the room service menu and were always disappointed. Chicken rice was blend without the usual flavour of spices and the chicken was dry and tasteless. The famous Yunnan spicy rice noodle was no comparison to the road side hawkers although several times the price. Beef soup noodle featured good quality beef brisket nicely cooked, but the noodle was starchy and tasteless as if it had been soaked in water for a long time after being cooked. Big failure for room service!

Staff's eagerness to serve was what really made the hotel outstanding, even when it was rather full and busy with many conference going on. Special mentioned should go to the front desk, cafe service leaders, and concierge who would try all available means to make your stay the best they could offer. My hat off to the management team.

Stayed: November 2017, travelled on business
Thank Philip C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rolandsteiner, General Manager at Intercontinental Kunming, responded to this reviewResponded 12 December 2017

Dear Philip C,

Warmest greeting from InterContinental Kunming. Thank you for stay in InterContinental Kunming and we are glad to receive such a detailed comment for us. It’s a great encouragement that you could have a pleasant experience and you find what food you like in here. Meanwhile we appreciate your valuable views about the room service. We attached importance to it and would like to improve our room service. Hope we won’t let you down next time. We look forward to seeing you again.

Thank you again and regards

Leeney Director of Marketing Communication

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Reviewed 2 November 2017

The hotel is enormous and losing the way to your room is not uncommon. I had a clublevel room with balcony : nice big room with every comfort one needs, lovely bathroom with separate bath and shower.Clean everywhere.
Clublounge offers a good collection of drinks and food. Good service.
Lovely breakfast buffet unfortunately discomusic in the background is not really what you want in the morning.
Quiet spa where I had an excellent and very personalised massage
Unfortunately service at the bars is very slow and hardly no English is understood

Room Tip: clublevel rooms are good choice
  • Stayed: September 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank RosineVH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rolandsteiner, General Manager at Intercontinental Kunming, responded to this reviewResponded 3 November 2017

Dear Rosine VH,

Thank you for your stay in InterContinental Kunming. Our hotel is the first city resort in southwest. The hotel is large. You could ask the staff if you got lost. They will be happy to assist you. Thanks for your opinion of the bar service. We will training employee, improve their work efficiency and ability. We look forward to seeing you again and offer better service for you. Leeney Director of Marketing Communication.

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Reviewed 14 September 2017

I stayed at this hotel whilst on a 4-day business trip in Yunnan. This is an impressive resort hotel that appeared to be quite popular with well-to-do Chinese and overseas tourists. The hotel is a sprawling resort complex, so be prepared for quite a bit of walking. I was upgraded to a suite, which was impressively equipped and probably larger than my London house! The club lounge was also of a good size, with a beautiful outdoor seating area and well-stocked breakfast/happy hour. The lobby bar served a beautiful late night dinner after our late arrival on the first day. The staff couldn't be more helpful. I used the hotel Audi car service quite extensively, it was clean, comfortable, and driven very professionally.

  • Stayed: August 2017, travelled on business
    • Rooms
    • Cleanliness
Thank Joseph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rolandsteiner, General Manager at Intercontinental Kunming, responded to this reviewResponded 20 September 2017

Dear Joseph C,
Thank you for stay in InterContinental Kunming and your sharing. We are glad to know that you like our club lounge and garden. Hope you have a wonderful time in Yunnan. We look forward to seeing you again. Leeney Director of Marketing Communications.

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Reviewed 14 September 2017 via mobile

Many years ago, visiting the Spring City without a good hotel I did not like it. Finally, I had a chance to stay at my favorite hotel chain in the World. It was eventless when checking in and getting into the room, a typical IntrrContinertal as I said to myself. However, the next day, after several issues we met and got effectively resolved by the manager on duty S Lee, and a highly trained professional manager, David Wu, I felt the services and staff here are quite higher quality service people! Better than any InterContineral hotels I stayed in China. If you come to Kunming, stay this hotel you would not regret!

Stayed: August 2017, travelled on business
Thank FrankLeeUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rolandsteiner, General Manager at Intercontinental Kunming, responded to this reviewResponded 18 September 2017

Dear FrankLeeUS,
Thank you for stay in our hotel. We are glad to know that you have a great experience. We always try our best to provide the professional service. Hope you could enjoy the time and we look forward to seeing you again. Leeney Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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