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Reviews (15)
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3 - 8 of 15 reviews
Reviewed 21 March 2017

Everything from even before our arrival was amazing. One Star in particular I must mention is Bennet. I had spoken with him on the phone when I had contacted to hotel in advance and he arranged all my special requests without hesitation. Upon my check in (which was almost 2am) Bennet was there for our check in and everything went perfectly smooth. On our second night we ordered a bottle of wine from room service, and it was personally delivered by Bennet, I think he must be everywhere all the time. It was so helpful for us to have a contact like him and his English is perfect. I will also mention a big thank you to Seven the supervisor in the Breakfast buffet for the wonderful service and to Troy for helping us with advance check out and arranging our transportation. The facility is amazing and beautiful scenery. Cant wait to come back

  • Stayed: March 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank JTM11234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 19 April 2017

Dear Guest ,

Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our staff services made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.

Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2017 via mobile
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Stayed: December 2017, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor China Member
Reviewed 1 December 2017 via mobile
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Stayed: December 2017, travelled on business
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
A TripAdvisor China Member
Reviewed 29 October 2017
Google Translation

  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management response:Responded 3 November 2017
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
A TripAdvisor China Member
Reviewed 18 October 2017 via mobile
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Stayed: October 2017, travelled as a couple
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Jack H, 客戶關係經理 at HUALUXE Kunming, responded to this reviewResponded 26 October 2017
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