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“excellent service for train tickets”
Review of Travel China Guide

Travel China Guide
Ranked #5 of 93 Tours in Xi'an
Certificate of Excellence
More attraction details
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Owner description: China tours reviews here are the authentic opinions of those who traveled with TravelChinaGuide, which may be of great help to your China trip planning.
Reviewed 10 August 2018

we booked our train tickets for our trips in China with Travel China Guide. (Beijing - Xi'An - Pingyao - Beijing). Excellent service, quick responses, good tips, perfectely organised. We had to go and pick up the tickets at the station with our passports and went very well.

Thank aussiebart2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia W, Guest Relations Manager at Travel China Guide, responded to this reviewResponded 13 August 2018

Dear aussiebart2018,

Nice to hear from you again! And thank you so much for your kind recommendation of our train ticket booking service. It is a cheerful news that the ticket collection process went very well at station. Your admiration is indeed a motivation of us for improvement. Every members in our team will keep making efforts on our service and we will be honored to have a chance to work with you again! Wish you a good day!

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34 - 38 of 1,491 reviews

Reviewed 10 August 2018 via mobile

Very convenience I booked train ticket from Beijing to Xian I could pick up ticket at any train station.

Just some comments while I was picking up ticket at Badaling train station we had a little problem about my passport ticket officer could not key in my passport in system but my friends’s passport were fine, so people behind me waited too long and ticket booth had opened olny one other closed!!! , they spent time to figure out this problem and I was blamed by senior officer but it was not my fault at all,wasn’t it? :)

Thank Kanny R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia W, Guest Relations Manager at Travel China Guide, responded to this reviewResponded 10 August 2018

Dear Kanny R,

Sincere greetings! We are very pleased to know that you found our train ticket booking service convenient to use. We will keep working for excellence! However, it is a little pity to know that the ticket collection at Badaling station did not went as smoothly as our expectation. We are not clear what happened and caused this problem, but it is a comfort to know that they finally figured this problem out. We would like to apologize for this inconvenience caused to you on behave of the station officer in Badaling Station and wish this kind of problem will never happen!

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Reviewed 9 August 2018

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia W, Guest Relations Manager at Travel China Guide, responded to this reviewResponded 10 August 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2018 via mobile

We took three tours, one personal tour the others with other people. All the guides were knowledgeable and friendly. The price was very reasonable.

Thank Rowena C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia W, Guest Relations Manager at Travel China Guide, responded to this reviewResponded 10 August 2018

Dear Rowena C,

Thank you for your support and we feel excited that you were satisfied with the service of our guides in each of your tours. We will keep up this high-quality service and always be ready to serve you for your next visit. Best wishes!

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Reviewed 8 August 2018 via mobile

One of the best companies to make a booking for trains. There APP is easy to use, email responses are quick and best of All is that you can book your train tickets with them months ahead. Taking of the stress to put a remainder on for when the tickets go on sale.
I recommend this company to everyone!!!

Thank Laurice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia W, Guest Relations Manager at Travel China Guide, responded to this reviewResponded 9 August 2018

Dear Laurice C,

We are very pleased to read your lovely feedback of our train ticket booking service and happy to know that you like our train App too! As you mentioned, we accept advanced booking and will always try our best to buy tickets for our clients at earliest sale time. Any news, we will always inform our clients by email. It is indeed a great pleasure for us that you find this advance booking service useful. We will surely keep working hard for improvement as the best reply to your kind recommendation.

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