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China Hotel, A Marriott Hotel, Guangzhou
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Reviews (1,861)
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All reviewsthe executive loungeyuexiu parkfood streetmetro stationcanton fairbit datedroom upgradeconvenient locationoutdoor poolbusiness centerrooms are nicebreakfast buffetfour seasonschinese restaurantbusiness tripbeijing roadstarbucks
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Reviewed 23 December 2017

Very polite reception, great comfort in the room, and a great choice and excellent quality at the Restaurant. Especially the great variety at breakfast is worth spending more time to enjoy (and getting up earlier)

  • Stayed: December 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank ou978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritzy W, Public Relations Officer at China Hotel, A Marriott Hotel, Guangzhou, responded to this reviewResponded 25 December 2017

Dear Valued Guests,
Thank you for taking the time to share your recent experience at China Hotel, A Marriott Hotel with us. We are happy to hear that enjoyed your stay here with us, especially enjoying our service from our reception, spacious room and delicious food. With the spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
Ritzy Wang
Public Relations Officer
China Hotel, A Marriott Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2017 via mobile

location is right by the subway so no troble getting an taxi. service is ok but we ask for help on coffeemachine at night they never showed up even they said will send someone right away.
apart from that. it s all good

Stayed: December 2017, travelled on business
Thank Cee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritzy W, Public Relations Officer at China Hotel, A Marriott Hotel, Guangzhou, responded to this reviewResponded 25 December 2017

Dear Cee,
Thank you for taking the time to share your recent experience at China Hotel, A Marriott Hotel with us. One of our key priorities is to provide the highest level of friendly and courteous service. I am very sorry to learn that the quality of service provided by our staff did not quite meet your expectations. We apologize again for this serious problem. Please rest assured that your comments have been shared with the our team in an effort to improve our service. We hope to serve you again whenever your travels bring you back to China Hotel, A Marriott Hotel.
Ritzy Wang
Public Relations Officer
China Hotel, A Marriott Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2017

Location: Connected to YUEXIU PARK STATION, AIRPORT LIMOUSINE also stops

Staffs were really kind. And when checking in / out, There art separate MARRIOTT ELITE part so it was very fast and convenient.

Fortunately upgrade my room when I checked in. Thank you very much.
So the room was pleasant and well organized.
I was very satisfied

I will come to this hotel again if I visit Guangzhou again next time.

  • Stayed: November 2017, travelled solo
    • Value
    • Location
    • Service
Thank sung woo c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritzy W, Public Relations Officer at China Hotel, A Marriott Hotel, Guangzhou, responded to this reviewResponded 18 December 2017

Dear Sung,
Thank you for taking the time to share your recent experience at China Hotel, A Marriott Hotel. We appreciate your feedback and are delighted to hear that you had a great stay. With the spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Waiting eagerly for your return, so that we may be able to serve you again to our maximum potential, and make your stay the most memorable one.

Ritzy Wang,
Public Relations Officer
China Hotel, A Marriott Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2017 via mobile

It’s a very conveniently located hotel, in the old part of Guangzhou. The subway is at the doorstep, Panfu Road is nearby with lots of eateries and it’s next to Yuexiu Park. The executive lounge has an excellent breakfast and great spread for evening drinks. There are bakeries and eateries like Starbucks, Burger King for those who need fast food. This was probably Guangzhou’s poshest western hotel 30 years ago and it’s showing it’s age. The decor is somewhat dated, the toilet door is stiff and the cupboards need maintenance to open properly. The location and service is great but with so many choice, it’s time for a revamp.

Stayed: December 2017, travelled with family
Thank weiwei_sg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritzy W, Public Relations Officer at China Hotel, A Marriott Hotel, Guangzhou, responded to this reviewResponded 15 December 2017

Dear Wei,
Thank you for taking the time to share your recent experience at China Hotel, A Marriott Hotel with us. We are happy to know that you enjoyed your stay with us, especially enjoying our convenient location and delicious food in our hotel. We have taken note of the feedbacks where we need to improve, and it has been communicated to the respective hotel team. Waiting eagerly for your return, so that we may be able to serve you again to our maximum potential, and make your stay the most memorable one.

Ritzy Wang,
Public Relations Officer
China Hotel, A Marriott Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2017 via mobile

Always stay in this hotel when in the city for the past few years. Rooms are spacious; executive lounge offers excellent breakfast and evening snacks; Very convinien as it’s right next to the subway station. Close to a park which makes early morning walk and run easy. Onsite restaurants offer good food. There are 7-eleven and McDonal close by that are open 24 hours. Front desk and staff are very friendly and helpful. Always come back feeling home away from home.

Stayed: November 2017, travelled solo
Thank Jerry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ritzy W, Public Relations Officer at China Hotel, A Marriott Hotel, Guangzhou, responded to this reviewResponded 11 December 2017

Dear Jerry,
Thank you for sharing your recent experience at China Hotel, A Marriott Hotel. We are happy to know that you enjoyed your stay with us, especially enjoying our spacious room, convenient location and service from the front desk staffs in our hotel. With the spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Waiting eagerly for your return, so that we may be able to serve you again to our maximum potential, and make your stay the most memorable one.

Ritzy Wang,
Public Relations Officer
China Hotel, A Marriott Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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