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Reviewed 4 weeks ago via mobile

Fabulous hotel, bedroom and bathroom very comfortable, clean and luxurious. Lobby food very good. Breakfast very good. Views excellent. Staff very attentive. Spa also excellent with fabulous swimming pool. Would definitely stay here again.

Stayed: October 2018, travelled on business
Thank Buffliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fsguangzhou, General Manager at Four Seasons Hotel Guangzhou, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for choosing to stay with us. I am pleased to know that you enjoyed our room, breakfast and spa, as well as our staff service. We look forward to welcoming you back very soon and will do our best to ensure your future stays are as enjoyable as this one.

Till then, my best wishes to you!

Warm regards,
Patrick Pollak
General Manager

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Reviewed 10 October 2018

Four Seasons is always looking for a different experience for travelers. The building where the hotel stands is amazing. Hotel going up to the floor 100 in the most modern area of Guangzhou. Rooms are really big and bathroom is a special experience with views from a 93rd floor to the city.
Customer service was excellent, I want to remark this point as in China it is not easy to find qualified personnel for customer service. For sure lot of training from Four Seasons.

  • Stayed: April 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Jiportu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fsguangzhou, General Manager at Four Seasons Hotel Guangzhou, responded to this reviewResponded 10 October 2018

Dear Guest,

Thank you for choosing to stay with us recently. It is really appreciated that you took valued time to rate us and share your positive feedback on TripAdvisor. I am pleased to know that you enjoyed our room and service. We look forward to welcoming you back very soon.

Warm regards,
Patrick Pollak
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2018 via mobile

No better place to stay in Guangzhou. Apart from amazing service, great understanding of your needs and prompt communication you get incredible views from your room of Canton tower and the bridge. Tian bar serves amazing cocktails in a beautiful atmosphere with mesmerising views also. Nothing is too difficult for the staff and this is a true 5 star experience not just a 5 star building.
Lots of dining options and they make their own gravlax ( smoked salmon) in house. Attention to detail is everything here and staff actually care about your well being. Would not stay anywhere else in Guangzhou! Love.

Stayed: October 2018, travelled on business
Thank Sofiko2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fsguangzhou, General Manager at Four Seasons Hotel Guangzhou, responded to this reviewResponded 10 October 2018

Dear Guest,

Thank you for your comments regarding your visit and it was a pleasure having you staying with us.

Your description of the accommodation, the food and the quality of service you received from the staff is exactly what we strive for. It means a great deal to our people to know how much their efforts are appreciated and, as is our customer I have shared your comment with our entire management team and staff to enjoy. After all, there is no better motivation than your words of praise for a job well-done.

Again, we value and appreciate your patronage of Four Seasons Hotel Guangzhou. We look forward to the opportunity of welcoming you back in the not too distant future.

Warm regards,
Patrick Pollak
General Manager

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Reviewed 26 September 2018 via mobile

love this place,clean room,nice view,good food,good service
And nice pool!the spa price is higher,but nice try there!in the sum,nice hotel to stay! Really recommend the top suit ,view of the river and Guangzhou tower

Stayed: September 2018, travelled solo
Thank 999milliem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fsguangzhou, General Manager at Four Seasons Hotel Guangzhou, responded to this reviewResponded 28 September 2018

Dear Guest,

Thank you for choosing to stay with us recently. It is really appreciated that you took valued time to rate us and share your positive feedback on TripAdvisor. I am pleased to know that you enjoyed our room, food and service. We look forward to welcoming you back very soon.

Warm regards,
Patrick Pollak
General Manager

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Reviewed 25 September 2018

Unfortunately I only stayed for one night, but the hotel is absolutely great! My room was situated on the 91st floor, the view was stunning both at night as well as in the morning. The room itself was also beautifully decorated, well thought-out and clean. The bed was very comfortable and the breakfast was also great, a lot of things to choose from and great quality. The staff was also very friendly and helpful, I have only good things to say about this hotel. I would definitely recommend it, a great experience!!

  • Stayed: September 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank chrissitini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fsguangzhou, General Manager at Four Seasons Hotel Guangzhou, responded to this reviewResponded 28 September 2018

Dear Guest,

Thank you for choosing to stay with us. I am pleased to know that you enjoyed our room, restaurants as well as our staff service. We look forward to welcoming you back very soon and will do our best to ensure your future stays are as enjoyable as this one.

Till then, my best wishes to you!

Warm regards,
Patrick Pollak
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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