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5 - 10 of 83 reviews
Reviewed 27 May 2015

Definitely not 5 star, 2 at best and that's being generous. Terrible service, room was only cleaned once in 5 days had to repeatedly complain to reception 5 times a day to get room cleaned. On one occasion we returned to the hotel at 1am after asking 3 times during the day for room to be cleaned and it hadn't been. Even when they finally would clean the room they would never replace towels. Breakfast was poor, stale and definitely not continental, entire hotel was tired and dated decor. Room had ripped wallpaper, bathrooms had mould, very cramped and a shower that leaked and soaked entire bathroom. Definetly not worth £100+ a night even if it was in a good location I have stayed in better 4*.

  • Stayed: April 2015, travelled with family
    • Value
    • Cleanliness
    • Service
4  Thank Mana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2015 via mobile

The hotel itself is lovely but lack of good maintenance is what gave it 3 stars. Justca few minutes walk to Masjid Nabwi. Outside the shopping is everywhere but it's very peaceful and at the same time lively. The breakfast menu needs to change daily; after a few days the same options gets monotonous. I understand it will be demolished soon. If so, please hire better staff and bell boys for the new one.

Stayed: November 2014, travelled with family
1  Thank Rose P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2015

Location is reasonable, but overall it is not up to par with the hotel rating. To be fair, rooms are cosiderably comfortable but be prepared for poor cleaning services and food. Especially the quality of halal Asian food

Room Tip: Get room with view of Masjid Nabawai
  • Stayed: February 2015, travelled with family
    • Value
    • Rooms
    • Service
3  Thank Maisura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2015

The hotel was very good. My family and I stayed here for 6 days during our Umrah visit. Room service was good and quick. Food was okay. There was not a huge variety so we ended up eating the same things everyday which became a bit boring. The cleanliness was good. Some people say it was dirty but Alhamdulilah ours wasn't. The air conditioner was bit difficult to use as it was digital. The view was Brilliant! The beds were nice and cosy. There was a lot of room to fit in 15 suitcases and more. The was a lot of storage place. The room card pass was excellent. The only problem was the lifts. They took really long. There was always dirty plates and objects left outside in the hallway (don't know why). The staff was very helpful and friendly. The door bell came in use. The staff cleaned the room regularly. A lot of sockets to plug in appliances. TV always worked. The Wifi was free and always worked. The location was near the prophet's mosque which was the best bit. I recommend this hotel although there will be disappointments here and there but you should be greatful for what you have.

Room Tip: The higher the room the longer it takes to get there when using the lift.
  • Stayed: January 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Nazeera D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2015

Do not believe what the hotel says. The food was horrendous in the main restaurants.
Claim to be a 5* hotel, but in reality it looks like a 4* hotel.
Wi-Fi is very very poor in the rooms.
Look for some other hotel if you have the money!

  • Stayed: February 2015, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
6  Thank Abdullah880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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