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All reviews free wifi worked fine business hotel reception staff rooms are comfortable eastern province lounge
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3 - 8 of 128 reviews
Reviewed 7 November 2018

It was a good experience. The room was clean and comfy. The front desk gentleman was very nice and spoke perfect English. The only thing I don't recommend is to order food at the restaurant "a la carte" because my burger wasn't good.

Date of stay: October 2018
Thank Randa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZahraAlsulaiman, Front Office Manager at Holiday Inn Al Khobar, responded to this reviewResponded 2 weeks ago

Dear Valued Guest, Thank you for staying at Holiday Inn Al Khobar. Regarding to you feedback regarding your previous stay, thank you very much for your nice words and please accept our apology for any inconvenience you have faced. Looking forward to welcoming and serving you at our hotel soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2018

The staff is very friendly and helpful, the rooms are clean and spacious.
The breakfast buffet is rich.
A lounge is available on the 3rd floor where snacks and beverages are served in the afternoon. the gym is well equipped and a coach is available too.
It is located on the highway, and it is easy to get a cab.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank JEphrem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZahraAlsulaiman, Front Office Manager at Holiday Inn Al Khobar, responded to this reviewResponded 2 weeks ago

Dear Valued Guest,

Thank you for choosing and staying at Holiday Inn Al Khobar and for taking time to share your comments about your last stay.
It is really proud to know that you like the service you have gotten from our staff and it has met your expectations.
Once again, thank very much for your nice words and looking forward to welcoming and serving you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2018 via mobile

Friendly stuff. Specially in te cafe and in the morning with breakfast. It was a change to see ladies employees as a change in the hotel.
Wifi is weak need to be improved.
I was given a room for special need people because of availability reasons .
Despite reserving in advance.
Breakfast value dor money. Minimum

Date of stay: September 2018
Trip type: Travelled on business
Thank 889fadim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Al Khobar, responded to this reviewResponded 9 October 2018

Hi Fadi M!

We almost never get more than one chance to make a good first impression, and we are so happy with your initial reaction that you detailed in your review! It's great to hear that our staff was the highlight of your stay. I'm happy that you found our breakfast worth your money, too. It would have been a perfect stay if not for the intermittent Internet connection and the room type assigned to you. The small things make a lot of difference, and I'm very sorry for these.

I reviewed your comments with our Engineering and Front Office Manager. I'm sure they'll take the necessary steps to ensure these issues are looked into and everything's in order next time.

Once again, thanks for choosing us and sharing your thoughts. We hope to have you again, so we can continue bringing joy to your travels.

Safe travels,

Gian M
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2018 via mobile

Nice location but service is average and it looks like hotel needs refurbishment as very old furnitures and fixtures .

Its good for business travelers 1-2 nights .

Price is reasonable and value for money .

Friendly staff with hospitable attitude .

Date of stay: November 2017
Trip type: Travelled on business
Thank Wael2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Al Khobar, responded to this reviewResponded 23 September 2018

Hi Wael2020,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I appreciate your positive remarks on the hospitality shown by our hotel staff. It is also good to hear you received a good value for your stay and found the rates to be generally good while on business travel.

Although I am sorry to learn that the hotel condition and its fixtures did not meet your expectations. I can imagine the dismay you may have felt. I appreciate your feedback and please be assured that I have forwarded the items you mentioned for upgrade proposals. We welcome any opportunity to improve.

Thank you again for your feedback, and we hope to have an opportunity to serve you ion the future.

Best,

Zel N.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2018 via mobile

Most of the time fully booked, but the Staff manage everything in a good way.
Breakfast's buffet is rich and of good quality, so is the Dinner.
Rooms are comfortable and cleaned.
Service is efficient.
Very good gym and SPA
One of the good Business Hotel in Al Khobar

Date of stay: August 2018
Trip type: Travelled on business
Thank maurizios433
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZahraAlsulaiman, Front Office Manager at Holiday Inn Al Khobar, responded to this reviewResponded 2 weeks ago

Dear Valued Guest,

Thank you for choosing and staying at Holiday Inn Al Khobar and for taking time to share your comments about your last stay.
It is really proud to know that you like the service you have gotten from our staff and it has met your expectations.
Once again, thank very much for your nice words and looking forward to welcoming and serving you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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