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Reviewed 11 February 2020

The Hotel is perfectly mathching with Hyatt level of services ... Nothing bad to say as i have spend a very nice time there in a nice room, and with a the best comfort and all other services going with !
Breakfats is ver good with lot of international food, and the WELLNESS CENTER is amazing with a pool surrounding all the city on the 20th floor ! Fantastic !

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Jean-Noel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evgeniy_Zhabreev, Guest Relations Manager at Hyatt Regency Ekaterinburg, responded to this reviewResponded 19 February 2020

Dear Jean-Noel,
Warm greetings from Hyatt Regency Ekaterinburg!
Thank you for choosing Hyatt and taking time to leave the feedback about our hotel.
We appreciate all the comments that you gave to us.
With Kind Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2020

Location is great. We were performing at the famous Yeltsin Center, which was across the street - 3 minute walk.
We walked into the center of town each night to go to the mall and cafes.

Try Mamas cafe if you get the chance. 1 block down from the mall.

Breakfast: excellent spread
People were paying to come here for breakfast that weren’t guests of the hotel.
Our rate included breakfast.

Rooms:
They circular headboards wrap around the room which look very cool, but between that and the circular closet which becomes a huge column in the middle of the room, it’s not a great use of space.

Bathrooms BEWARE
Toilet is a separate WC. Shower is all glass and whoever is in the room with you can see you shower.
You wouldn’t be able to share a room with someone that wasn’t your partner.

LOBBY: lobby is nice. Has a bar
The negative is the security and metal detector that you have to go through each time you enter the hotel. All of your bags need to get X-ray’d each time. It’s a small inconvenience, but seems unnecessary

Karaoke: there was karaoke in the main door club most of the 5 nights we stayed there. It didn’t bother us in our rooms which were on higher floors.

Just FYI. We went to the front desk one day to ask for change -we only had larger Rubles and they acted like we were asking a lot. We changed the equivalent of $30 USD into smaller bills, then when the next person asked to do the same, they said they didn't have any change.

We called for a taxi to Greenwich mall it was approx $10 USD - we charged it to our room

Date of stay: December 2019
Trip type: Travelled on business
1  Thank NYCmamaDiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evgeniy_Zhabreev, Guest Relations Manager at Hyatt Regency Ekaterinburg, responded to this reviewResponded 16 January 2020

Dear Guest,
Warm greetings from Hyatt Regency Ekaterinburg!
Thank you for choosing our hotel during your trip. Please, be sure that every your comment was noted and we will pay more attention to mentioned details in future. Also, our colleagues will be happy to offer you another room categories on your next visit.
Thank you so much for your feedback.
With Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2019

Great place to stay. Sauna pool inviting to relax after working day . Breakfast is rich and well placed and service is nice and polite.
Not the first time . Premises needs some upgrades there and there.

Date of stay: December 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
2  Thank jussitrissanen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evgeniy_Zhabreev, Guest Relations Manager at Hyatt Regency Ekaterinburg, responded to this reviewResponded 24 December 2019

Dear Guest,
Warm greetings from Hyatt Regency Ekaterinburg!
Thank you for choosing Hyatt and taking time to leave the feedback about our hotel. We appreciate all the comments that you gave to us.
With Kind Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2019

cozy room and very good breakfast. was here for 2 days in December 2019, hotel have new furniture and equipment, great view from room, good enough internet in the room. when i ordered pizza to a room from an outside supplier they didn't allow to courier entry to guest floor (security reason?) and i was need descend from 11th. floor to reception to pick my pizza up. it's only one (minor) issue that i met during my stay in this property

Date of stay: December 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank karyakinvv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evgeniy_Zhabreev, Guest Relations Manager at Hyatt Regency Ekaterinburg, responded to this reviewResponded 24 December 2019

Dear Mr. Karyakin,
Warm greetings from Hyatt Regency Ekaterinburg!
Thank you so much for your feedback. Probably courier didn't provide us with your room number, so we were unable to call to you and escort him directly to your room. We would like to sincerly apologize for inconveinece caused.
With Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2019 via mobile

Undoubtedly one of those hotels that consider the client’s care as their core mission. And they are doing it well!

Beautiful rooms, really well designed with many storage compartments, excellent English skills from all the staff and ideal location on the riverside.

The restaurant lack of prompt delivery and rare menu adjustments, might be the only downsides this facility has.

Overall, a great place to rest and to discover Ekat.

Date of stay: September 2019
Trip type: Travelled on business
Thank BRN_CAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evgeniy_Zhabreev, Guest Relations Manager at Hyatt Regency Ekaterinburg, responded to this reviewResponded 24 December 2019

Dear Guest,
Warm greetings from Hyatt Regency Ekaterinburg!
Please, be sure that your comment was noted and we will pay more attention to mentioned details in future.
Thank you so much for your feedback.
With Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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