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Reviewed 31 July 2018

The hotel is located in a quiet street outside the city centre, we had a big group and the lobby was too small for them (also too hot in the lobby that everyone preferred to wait outside), front of the hotel is also too small to stop coaches; if none of these concerns you it's a standard and clean hotel to stay.

Room got safe, free bottled water, fridge, bathrobes, toiletry kits all standard stuff. Room was very clean. The elevators were too slow.

There are 2 supermarkets around the hotel and one is 24hrs.

Staff were nice and helpful.

Date of stay: July 2018
  • Trip type: Travelled on business
    • Value
    • Service
2  Thank ivycws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiliaMazitova, General Manager at Park Inn by Radisson Kazan, responded to this reviewResponded 3 August 2018

Dear guest ivycws,

Thank you for taking the time to review our Park Inn by Radisson Kazan hotel. We constantly work on improving our guests’ satisfaction, so your feedback is highly valuable to us. We are happy to hear that almost everything was good during your stay. We would be more than happy to welcome you again soon.
Kind Regards,
General Manager Lilia Mazitova
T: +7 843 235 235 0

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2018

I was in Kazan for the football and stayed a week at the Park Inn. Both check in and check out took a long time. As a Patinum member I expected to be upgraded but was informed that no rooms were available. However, the next day I met with Liliya, the GM and her colleague Artur who apologised and offered an upgrade two days later but when the time came and I looked at the room, I declined the offer as there were some very bad large stains on the carpet. I was given a voucher to be used in the dining room which I appreciated but redeeming the voucher was a little bit complicated. This was true of other issues related to using a debit/credit card. Systems need to be streamlined and simplified. I arranged for a taxi pick up at the airport, which I thought was rather expensive. It was not until I was returning to the airport and using a 'normal' cab that I realised how expensive it had been! Cab back to the airport was less than one third of what i had paid to the hotel. Very disappointing. Staff were friendly and wanted to be helpful but I think they were not accustomed to having so many foreign guests of different nationalities at one time (world cup) so understandably, maybe they were stretched. Lenar in the bar was most helpful. Once I got my bearings, it was very easy to walk from the hotel to the centre of Kazan, a lovely city, offering good Tatar hospitality!

Date of stay: June 2018
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
Thank Hamkorlik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiliaMazitova, General Manager at Park Inn by Radisson Kazan, responded to this reviewResponded 17 July 2018

Dear Hamkorlik,

Greetings from Kazan. We appreciate you taking the time to complete a survey regarding your recent stay with us. Thank you for your comments and experience. It encourages us to provide the best service. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Glad to hear that staff was helpful and friendly. On behalf of our entire staff here at the Park Inn we would like to thank you for your business and we hope to see you again when your travels bring you back to the area.

Sincerely,
General Manager Lilia Mazitova
T: +7 843 235 235 0

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018

Wonderful stay at a top notch hotel, no issues, felt safe and sound in a very clean room, will return. Great location, walking distance to some great cafes, close to the city, you will love this hotel.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Inn
Thank jloverby2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiliaMazitova, General Manager at Park Inn by Radisson Kazan, responded to this reviewResponded 30 July 2018

Dear Guest,

We appreciate you taking the time to review your recent stay. Many thanks you for your warm words. They encourages us to provide the best service. On behalf of our entire staff here at the Park Inn we would like to thank you for your business and we hope to see you again when your travels bring you back to the area.

Sincerely,
General Manager Lilia Mazitova
T: +7 843 235 235 0

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2018

The Park Inn is well located for visits to the Kazan State Medical University and it is a nice walk to nearby neighborhoods and parks as well as a reasonable walk to downtown. The staff all speak good to very good english and are consistently very friendly and helpful. The morning breakfast buffet is excellent and the wait staff in the dining room are extremely nice and eager to help. The rooms are very comfortable with plenty of room. Wish they had CNN on the TV but at least there is BBC and Euronews.

Date of stay: May 2018
Thank Q7266SRstephenw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiliaMazitova, General Manager at Park Inn by Radisson Kazan, responded to this reviewResponded 30 July 2018

Dear Stephen W,

Thank you very much for reviewing our Park Inn by Radisson Kazan hotel. We are happy to know that we were helpful for you. Thank you for your valuable feedback. We would be more than happy to welcome you again soon.

Sincerely,
General Manager Lilia Mazitova
T: +7 843 235 235 0

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018 via mobile

It's a good budget hotel. The food is good, but for Indians the palate might seem to be a bit bland. The lobby is comfortable and they even provide for a luggage room. The rooms are comfortable but the water dispenser is one per floor and you have to go out to get a drink of water, so pack up a few water bottles.

Date of stay: September 2017
Trip type: Travelled solo
Thank Harshvardhansin... R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiliaMazitova, General Manager at Park Inn by Radisson Kazan, responded to this reviewResponded 9 February 2018

Dear Harshvardhansin... R,

Greetings from Kazan. We appreciate you taking the time to complete a survey regarding your recent stay with us. Thank you for your words. It encourages us to provide the best service. On behalf of our entire staff here at the Park Inn we would like to thank you for your business and we hope to see you again when your travels bring you back to the area.

Sincerely,
General Manager Lilia Mazitova
T: +7 843 235 235 0, +7 843 235 23 00

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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