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1 - 6 of 443 reviews
Reviewed 18 October 2019

It was a bad booking. I am not sure if I have been charged yet for it. I reached hotel to find that they didnt have my booking. However the hostess Kristina was very helpful in getting me to another hotel close by

Date of stay: October 2019
Thank Ashish U
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 6 August 2018

Room size was smaller since there was a column in between and the TV table was arranged in center blocking the way for movement. Windows had good view. Location was good.
Wifi was slow. Every time I had to go to login page to connect.
Food was good. No comments on this.
There wasn't tooth brush and paste as part of toiletries even though this was claimed as 4Star property.
Access to helipad was excellent. This was restricted to hotel guests, but only at fixed time.
Checkin too long time. We arrived at 11.00 AM but even then we were asked to wait until 12 PM or later.
Property claims to be 4-star but the facilities related with 4-star were not available.
No hot water kettle in room. There were water dispensers in the corridor.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank mr_coimbatore
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 12 July 2018 via mobile

Right on the pedestrian only Bauman street, and next door to the mall on Bauman.
Large hotel. Rooms relatively spacious for Europe other than the x25 (525, 625..) rooms.
Useful sitting areas in the main lobby and on every floor. Large gym.
Qualms :
Long wait time for the elevator
Gym not airconditioned
Tips:
If you need an extra bed in the room, ask them to bring the thick mattress

Date of stay: July 2018
Trip type: Travelled with friends
Thank y0ramy
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 March 2018

the location of this hotel is great. Very close to things in Kazan.

We were traveling with another couple and they had a nice little lounge to hang out after a long day.

The rooms with large and had windows that opened which is a nice surprise.

The breakfast buffet is great -- filled with a good variety of choices.

Date of stay: February 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Flipflopkim
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TatianaManager, Менеджер по обслуживанию клиентов at Grand Hotel Kazan, responded to this reviewResponded 24 April 2018

Dear Kim J, thank you for your feedback. We are glad you enjoyed your stay at our hotel. We are looking forward to welcoming you back. Sincerely, Tatiana Semina, Service Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2017 via mobile

The location of the hotel is awesome. Almost all of the main sightseeing objects were reachable on feet within 30 minutes but the hotel itself is not what you'd expect from a modern 4* hotel. We stayed for 2 nights and our minibar remained empty for the whole stay. Additional bed was brought to the room for the child but I had to make the bed myself.

Date of stay: June 2017
Trip type: Travelled with friends
Thank KrissMerigold
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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