Glossy foyer, but the hotel itself is aging and very basic. Smallish room, two single beds, not very comfortable. Cupboard doors warped – one would not shut, the other would not open. Bathroom tiles old and stained, but plenty of hot water. There was a small fridge (supposedly a mini-bar), but mine was empty, and when I enquired, I was told the mini-bar was “not for those rooms”. The WiFi was free, but so slow and unstable it was virtually unusable. The breakfast was the worst I have had in any hotel, anywhere. No tea or coffee, cold fried eggs, cold chips, and a surly waitress. It is also a long way from the city centre and historic monuments. The desk staff were reasonably helpful, but seemed incapable of coping with paperwork – the fact that I (a foreigner) had already been elsewhere in Russia for a week seemed to throw them completely, and resulted in repeated and time-consuming demands for evidence of every step in my travels. In addition, the lift was out of order, and my room had to be checked by the cleaning staff before I was allowed to leave.
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